There are few things more humbling than trying to troubleshoot a Roku TV over FaceTime with your…read moredad... from another state... who just switched from lifelong cable to streaming. Absolute nightmare. After some searching (and a recommendation from Beacon Broadband), I found The Working Mouse and connected with Dave. He was patient, knowledgeable, and easy to schedule with. He quickly troubleshot the issue, which, naturally, traced back to my own setup months earlier, and got everything working again. Honest, transparent pricing with no surprises. If you've ever attempted long-distance tech support with a parent, you already know... just hire Dave. Highly recommend.

So happy I called Danette because now my four year old Toshiba computer is working great. Previous…read moreto calling Danette, my computer was slow and I mean slow. Danette came to my home and quickly began working to clean my computer, works great now. Give her a call as I bet she can help you too. Thank you so much Rose Rose Anderson Sews Bridal

Kyle is arrogant and condescending. He comes across as self-important and unobliging. He can't seem…read moreto be bothered with the questions and concerns of his clients. He does not follow through with problems related to his server and the website updates he's being paid to manage and host.

Kyle may be a knowledgeable technician but I can't say I was happy with the service I received…read more He had my laptop for way too long. After he discovered it needed a new drive, (three days after I gave it to him), he then kept it and my backup drive for almost two weeks. I ended up purchasing a new laptop online instead of repairing the older one. He did save most of the data on the old drive for me, and I appreciated that. He also charged me almost nothing for his services, but I still wasn't happy with the whole process. Communicating with him is a logistical nightmare. Everything goes through his convoluted communication system that is far more complicated than it needs to be, especially for a single, simple, old customer like me. Let me call you, or text you, and get a real person answer quickly. Don't make me go through a website, or use some online service for a simple question. Also, he does not have a store front or location you can visit, which is not a problem, but arranging to meet with him somewhere always seemed to be on his terms, and that's not convenient for the customer (not this customer anyway).

Very rude especially the female worker. I will not use their service any longer. The mail service…read morein the port has much better service.

This was a strange experience to be sure. Only one computer was working and the two people working…read morethere seemed to be a bit at odds with each other but still they were waaaaaayyyy faster and more efficient than the post office. Give it a try! See what happens when you go. Shrug

I needed help with my iPhone and in 10 minutes my phone was working again…read more Thanks so much for your professional support and kind words.

Cracked my iPhone 15 screen and although not having the part in stock, they ordered it and it…read morearrived in under a week. Repaired at a decent price for the part in less than an hour. Three month warranty for any manufacturer defect. Real nice family run business, they even let me play with their dog. Please note they only repair phones, not computers!

Staff always friendly, helpful and efficient. Very handy to drop off packages. I really…read moreappreciate this place!

This ornate, delicate Mardi Gras mask needed to be packed & shipped from Brookings, OR to Oakhurst,…read moreCA. Only one choice: Boardwalk Mail in Brookings Harbor, OR!! The packing was phenomenal & assured absolute safe passage! There is no better choice for shipping than Boardwalk Mail!!

After installation and payment their customer care is doesn't exist. I…read moreemailed Alan Penger at least three times asking for the signs that say the house is being monitored professionally by Hi-Tech. He said he would. However, even after three emails and his promise to get the signs installed I never got the signs. I even offered to install them if he would just drop them by the house. How much effort does it take to drop off some signs in a small town like Brookings? So of course if I cancel service the contract is written entirely to the benefit of the company and not the consumer. Parts of the contract the company didn't sign so I don't know how valid the contract is as my signature is the only one on the document. Anyway, I found Hi-Tech to be unprofessional with respect to post installation customer care. Their customer care was excellent prior to getting my payment. After payment, not so much. Their ads show a very nice security signs. Since they use this sign for marketing purposes consumers will assume they will get these signs to deter robbers and such.

we moved to brookings several years ago and after our neighbor had a security system installed at…read morehis home, we thought it might be a good idea to follow his lead. we contacted alan, who came out and spoke to us about the benefits of his system. we agreed to have five outside cameras plus one inside camera with motion detector installed. there were a few minor problems with door sensors which were repaired within 24 hours of notification. the 24-hour monitoring works very well. the only issue we've had is on our back deck, which at night is in total darkness - hi-tech has replaced the camera located there four times in an effort to improve the camera performance to little avail. alan has been responsive and tried his best to better the situation. it is obvious to us that as with any camera, they do not perform well in total darkness. overall, we are very satisfied with our security system.

Very kind and understanding. I've called several times with questions and the lady who works…read morethere has been professional and kind with answering my questions respectfully!!!!

I just wanted Bobby at CTR to know how much I appreciated her great service. I needed a lot of…read moreinformation and she provided everythingI needed promptly and efficiently. On top of all that, she was so courteous and polite that it was a joy to work with her. I got all the information so our team can bid the job. Next, I will be call8ng Bobby with a date for the dumpster to be dropped off at the job. She deserves special attention from her Manager for a job well done and more! Thank you, Larry

Bob did a stellar job installing a new stereo system in my Lexus SC 430. It is a Kenwood system…read morewith Bluetooth and everything! He was so patient and thorough on training me how to use all the features. I would use Bob again in a heartbeat. Go see Bob for all your car stereo needs and tint!

Bob knows what he is doing! Very honest and professional. He replaced my stock stereo radio in…read moreMotorhome with a great Kenwood stereo....GPS Navigation, 3 camera's, and app ready and CarPlay . He did a great job. I will be back for more upgrades.