There are few things more humbling than trying to troubleshoot a Roku TV over FaceTime with your…read moredad... from another state... who just switched from lifelong cable to streaming. Absolute nightmare. After some searching (and a recommendation from Beacon Broadband), I found The Working Mouse and connected with Dave. He was patient, knowledgeable, and easy to schedule with. He quickly troubleshot the issue, which, naturally, traced back to my own setup months earlier, and got everything working again. Honest, transparent pricing with no surprises. If you've ever attempted long-distance tech support with a parent, you already know... just hire Dave. Highly recommend.

So happy I called Danette because now my four year old Toshiba computer is working great. Previous…read moreto calling Danette, my computer was slow and I mean slow. Danette came to my home and quickly began working to clean my computer, works great now. Give her a call as I bet she can help you too. Thank you so much Rose Rose Anderson Sews Bridal

Amanda always knows how to find the problem on a computer and fix it…read more If you live it Crescent City, it is worth the drive for the no hassle customer service.

I came to Brookings for a vacation from Medford and lamely left my laptop power cord!! I called…read moreAmanda to see if they had a power cord I could buy. No, but she offered to charge my laptop up while in was in town! I dropped it off, went and did some shopping and returned a couple hours later to find my laptop not only charged, but updated too! Thanks Amanda, you're a lifesaver!

I purchased a new computer from Chetco Computers and Electronics and after about three and half…read moreweeks it completely died. And Chetco flat out refused to give me a refund.

My laptop crashed just as I was preparing to print out an important document for mailing. Jarvis at…read moreChetco Computers had the laptop up, running and ready to pick up only a day after I dropped it off! He recovered the files, installed a new hard drive, refreshed the operating system, and more - all for an affordable price. I was able to print out the document, have it notarized, and mail it just a day after the crash thanks to Jarvis. He is knowledgeable, reliable, friendly, and really comes through for his customers. Jarvis is my go-to guy for all computer-related matters from now on.

Kyle is arrogant and condescending. He comes across as self-important and unobliging. He can't seem…read moreto be bothered with the questions and concerns of his clients. He does not follow through with problems related to his server and the website updates he's being paid to manage and host.

Kyle may be a knowledgeable technician but I can't say I was happy with the service I received…read more He had my laptop for way too long. After he discovered it needed a new drive, (three days after I gave it to him), he then kept it and my backup drive for almost two weeks. I ended up purchasing a new laptop online instead of repairing the older one. He did save most of the data on the old drive for me, and I appreciated that. He also charged me almost nothing for his services, but I still wasn't happy with the whole process. Communicating with him is a logistical nightmare. Everything goes through his convoluted communication system that is far more complicated than it needs to be, especially for a single, simple, old customer like me. Let me call you, or text you, and get a real person answer quickly. Don't make me go through a website, or use some online service for a simple question. Also, he does not have a store front or location you can visit, which is not a problem, but arranging to meet with him somewhere always seemed to be on his terms, and that's not convenient for the customer (not this customer anyway).

I needed help with my iPhone and in 10 minutes my phone was working again…read more Thanks so much for your professional support and kind words.

Cracked my iPhone 15 screen and although not having the part in stock, they ordered it and it…read morearrived in under a week. Repaired at a decent price for the part in less than an hour. Three month warranty for any manufacturer defect. Real nice family run business, they even let me play with their dog. Please note they only repair phones, not computers!