Security Lock & Alarm is the only Abloy reseller in the area, but unfortunately their customer…read moreservice has been consistently disappointing. On multiple occasions I've called or stopped by, only to be told that no one was available to help me. Each time I left my name and number, I was promised a call back -- but I have never once received one. This forces me to return in person, where the outcome is usually either: 1. "We're out of stock," or 2. "Someone will call you back." As a small business owner, I only purchase 1-4 locks per year, which is nothing compared to the large timber company that seems to get first priority. Still, every customer deserves fair treatment and basic communication. A promised call back should actually happen, regardless of order size. On my most recent visit (two trips in one day), I finally spoke with someone knowledgeable about inventory and keying. Even then, I was told "someone will call you back." That was over three days ago, and I'm still waiting. At the time, there was open discussion among staff about whether additional stock was available, but I left without answers. Because Abloy keys cannot be duplicated by other locksmiths, I'm now forced to shop online, where replacement keys can take weeks. This lack of support locally has cost me significant time and frustration. This is not an isolated incident -- I've had at least three other nearly identical experiences with Security Lock & Alarm: no follow-up, repeated visits, and wasted time. It really highlights how small businesses and individual customers are deprioritized compared to big contracts. In short: if you're not a large-volume customer, don't expect much help here.

This is the only place we trust with our key systems! Great customer service and personable…read moreatmosphere. I always make an appointment to ensure they have staff available, as SLA works with multiple establishments in the area. Thanks, SLA, for professional and awesome service with a smile!