I must say, I've lived in the New England area for about 30 yrs and the day I found this little…read morecozy and humble store I jumped with joy lol . there are literally VERY few to almost no place that sells Pigeon feed in the state of Mass. Prices are phenomenal and the variety is there for all types of birds, including Grit I go there at least 2-3 times a month for my re up lol a MUST place to go for your needs on just about anything including Hardware the service from the owners assures you to go back every time... The pictures shows a little bit of what Kos Hardware help me build with the amount of variety of feed.. Thank you

A local store that has the best prices for bird seed and peanuts. I love shopping local.read more

Ok it's not the most glamorous place to shop but Eric the manager is very knowledgeable, extremely…read morecourteous and very helpful. He's working with what looks like 16 year old hockey players...I mean how much personality do you really expect from them, lol.

Great service. Busy because inside the rink but always take time to help. Usually shop their main…read morestore in Springfield. When in need at rink they always come through.

Sadly this location is closed. A true loss to the community. This was not only a traditional…read morehardware store where you could find the unusual items you needed but also the people that worked there knew how to install whatever you purchased.

Carr is a smaller chain that merged with our beloved Brightwood Hardware in Longmeadow…read more Their merchandise and selection is great, and I like the fact that I don't have to walk miles in a store to find what I need. And all I have to do is tell a sales person what I need and they immediately find it for me. They offer many personalized services, such as replacing window screens, sharpening tools, etc., that larger stores do not. I'm hoping they maintain one special section of the old Brightwood store. It was this: whenever I needed a GOOD QUALITY screw or some unusual size, I could always find it. The problem with chain stores is that items like these are made of a lower quality metal and the heads tend to strip when turned too hard. Their new location is very convenient and there's more than adequate parking. And I like the fact that, when we shop here, we're supporting a local business!

Convenient and informed. George is my go to source for home hints and contractor advice. Almost…read morealways has what I need. If he doesn't, tells me where to get it. Epitome of the old time hardware store. "Can I help you" is always the greeting walking in the door.

In a pinch and needed some electrical parts, I was able to find what I needed. Local and close by…read moreto where I was, this local hardware store was able to provide me with some of the small tools that I needed. I was looking for some electrical boxes and parts, everything was there. They also had some of the bolts and cutting blades that I was looking for. The staff are very friendly and super helpful during my visit. I was pleasantly greeted when I entered and staff quickly asked if I needed help looking for something; being my first time, I was delighted to hear the offer for assistance. Along with tools and accessories, they also have the options for purchasing paint and accessories. There was also items outside of the store as you walk-in to purchase, such as outdoor items. Parking was easy in the front or on the side of the building. It is easy to locate since it is next to the local fire safety complex. Stop by and support your local hardware store.

Rude cashiers and workers were very lazy , Asked them for directions they said " It should be…read moresomewhere on that side of the building "

Went for a propane tank refill; have an injured wrist and was told could not have tank put in my…read morecar; in line behind about 10 people with ONE PERSON at checkout

Big thanks to the hardware staff for assisting in my needs in finding hardware to hang my antique…read morehanging lamp. Had to make a trip back because there was one piece both the staff and I didn't consider, but otherwise a successful visit. Purchased some Carhart work pants too which in my opinion are overpriced but not the stores fault. They also have iron out which is helpful when cleaning my rocks and minerals. Didn't purchase any today but it's nice knowing I can come here for certain items of need and knowing that it is in stock.

Horrible customer service. The people working there have zero knowledge or ability, it's like…read morethey'll hire anyone to work in a hardware store. Basic principles are too much for these people. Need help? Good luck, you won't get help with anything in the Rocky's stores. And their inventory is a joke. Shows available online and when you show up it's not there any the staff are less than no help. Selection sucks on what they have and they charge more than anyone else if they do have it, no value there.

Sat 10/19/2024 I pulled into IBS (Interstate Building Supply) with my 2 young grandsons to meet a…read morebus carrying high school students for a parade (to drop something off to my daughter). I pulled my car to the end of the building and waited. I was approached by a man who told me very angrily to "Move your car immediately" saying I was blocking 2 spaces (There are no lines designating spaces in the parking lot and I was at the end of the building). He stated he was the owner of the business and if I didn't move my car he threatened to get a fork truck and move it for me (again with my 2 young grandsons inside). He proceeded to tell me he "didn't give a shit" why I was at his business when I explained I was just dropping something off. He called me a "dumb bitch" in front of the children and again demanded I move my car immediately or he would move it for me. I was approached by this man very aggressively twice. My grandsons were very scared about the incident and many folks in the parking lot heard the man yelling at me at my car. It was a terrifying incident by the owner of the business and my grandsons are traumatized by the man asking me what would have happened if he got physically aggressive. This owner cursed, was aggressive and threatened me directly with 2 small children present. I will never shop there again or even approach this business! Terrifying!

I always get all the help I need there. They have a good variety of products depending on your need…read morefor everyday things.

The absolute best local hardware store. They have a huge inventory that will surprise you. Allen…read morein Westfield is totally fantastic! He is extremely knowledgeable and helpful....

Ace is ordering a hard to find item Krylon Marking Chalk Temporary Chalk Paint- white. Great for…read moregolf practice, hopscotch, soccer, birthday party games, etc. So if you are looking for this check out the Westfield, MA location. Other places required me to purchase a case. Thanks for the friendly personalized service.

21/28 The service and stock is great in this store . My first visit! Cashier,John and other staff…read morewere warm and extremely knowledgeable. ! As someone like myself,who is novice looking for correct tools and flashlight feel very grateful this business exists . The place is immaculate and clearly organized. Had an A+ shopping experience ! Mission accomplished with ease thanks to staff ! With appreciation , Ruth

I have been going to Rocky's for years and have never left unsatisfied. The men and women who…read moreworked there have always been helpful, they are engaging and if they didn't know the answer they called for help. They never rush you and make you feel welcome.

I will be spreading the word as far and wide as I can get it- the hoops my 77 year old father just…read morehad to jump through to get a veterans discount- deplorable. He has his proof with him in his wallet- that should be all it takes people. You can only get it if you have a credit card here ... you can only do it on homedepot.com.... and on and on. That's absolutely disgusting. Off to Facebook I go to spread the word.

2024 Review for Home Depot…read more DO NOT LET HOME DEPOT ANYWHERE NEAR YOUR HOME IMPROVEMENT PROJECT! YOU WILL BE SORRY IF YOU DO! Please take the time to read this review, before you trust Home Depot with any project in your home. It is my sincere hope to save as many people as I can from making the same mistake that my wife and I made. We spent a total of $45,000.00 dollars having our kitchen remodeled with Home Depot West Springfield store. We shopped around and found that Home Depot had the best price. If I knew then, what I know now, I would have gladly spent $50,000.00 and taken my business any place else and we would have been 100% better off. We walked into the West Springfield Home Depot at the very beginning of May 2024. I should have gone with my gut when the inept kitchen designer lost our entire order of cabinets, countertops, appliances, faucet, sink, backsplashes, and flooring, that it took him, my wife, and I, hours to pick out. He did not even take any responsibility for this horrible mistake. He blamed the mistake on their computer system. At first, he pulled up another order and told us that it had to be what we picked out. And yes, we had to go through the whole process of finding and picking out everything all over again. I should have walked away and taken my business somewhere else as soon as he lost our order. We told him that our daughter was pregnant, and it was critically important that the kitchen be finished by the latest, the beginning of September, because she was moving back home, and she was due to have the baby in September. This no good, dishonest man said that would not be a problem. He gave us his word that the work would be done by that time. He said, "I give you my word, that will not be a problem." It ended up being a major problem. I believe that attitude reflects leadership. The leadership of Home Depot, from the corporate office down to the management of individual stores, care nothing about their customers. I tried talking with leadership on every level. I asked for the contact information for members of the corporate leadership team and was denied any information for any member of corporate leadership. I requested compensation for all the pain and suffering my wife and I were forced to endure. I was lied to and told that Home Depot had a policy regarding compensation. I was then told that the policy was that the corporate office would not discuss compensation until all the work was completed. After the work was finally completed, more than a year later, I was told that the Home Depot has no policy regarding compensation. I was told that compensation was left to the store manager, Tony. I was just being strung along the entire time. So, the person that was involved, the entire time and well aware of everything that had been going wrong, cabinets being delivered damaged, over and over again, poor planning, and lots of wrong information from the kitchen designer, the list goes on and on, this was the person that was responsible for deciding compensation. This is such a conflict of interest; I don't know where to start. The store manager is responsible for the bottom line of the store. Compensation takes away from the bottom line. The manager at the West Springfield Home Depot is a man with no honor, or integrity. The bottom line was his only priority, and doing the right thing was never even a consideration for him. My wife and I started this process in the West Springfield Home Depot, in the first week of May of 2023. The work was not completed until the end of May of 2024. Even the most reasonable person would consider this to be way beyond reasonable. This dishonest, dishonorable, lowlife of a man offered $500.00 cash as compensation for how badly he and his store messed up. When we refused, he then offered an additional $300.00 store gift card. When I again, reached out to try and contact corporate leadership, I was told by a woman named Porchia, she reached out to her supervisors and was told that the corporate leadership will not get involved and what the store offered for compensation is the final offer. This is the same woman that told me, on a recorded line that was recorded by them, that she could not believe that the compensation that was offered was so low. She stated that she was a homeowner, and she understood. She even said that she would feel the same. But, at the end of the day there was nothing she could do to help me. She couldn't do anything to make them do the right thing, there was no appeal process, and she could not give me any contact information for anyone in a corporate leadership position. These are facts; no one in the Home Depot corporation cares about customer service enough to consider listening to a customer that is asking for help. They only care about taking your money. The West Springfield Home Depot is a glaring example of the dishonor, deceit, and unethical behavior, that is a reflection of the Home Depot as a corporation