Our Harbor Freight Store is always organized & clean. Employees are always super helpful and if they can't help as well they call their manager to come help. If checkout backs up they don't hesitate to call for another checkout person. Manager does a great job running this store and his employees. read more

Stopped at this harbor freight looking for a plug in port wall charger for my phone cord. I had scene it at a different harbor freight. I have been to two harbor freight's and what I like about them is they are like home depot but with a mom and pop feel. They are small enough you don't get lost and come home with a half dozen things you didn't go there for. Price: I don't know the industry standard on tool and part prices or if they are made in China but they are affordable. You might find select exceptions and clearance specials at Home Depot, Walmart, and Costco but Harbor freight has a lot of discounts and free with the purchase of specials. I am satisfied with prices. I consistently get 20% off and a free pair of gloves. I feel like it is a place to go to but that part or tool you need once a year like a pair of work gloves or a wrench. 5 Atmosphere: Not a super retail store. This one is in a strip mall near fast food and nail salons. The inside was clean and quiet while I was there and o felt safe. 5 Staff: Quite professionals. They are big guys who look like the double for security but not threatening. 5 Service: I asked about specials and they directed me to their coupon area and their online sight. Also asked about the location of the item I came for and was correctly directed. 5 Value: with their specials and discounts I felt I more than got what I paid for and would do it again. Would return for similar part and tool needs. 5 read more

Harbor Freight Tools - Hardware Stores Near Me - Moreno Valley, California

If you shop here you should be aware that the management does not require the employees to wear a face mask. It's from the California covert 19 website: Who needs a face covering, mask, or respirator? Face coverings: Workers in customer-facing industries Clearly this is a customer facing industry. This reduces protection to their employees and customers. read more

Very good selection. Helpful staff. I ordered an item over the phone and they helped me to the car with it. Went very smoothly.

I love this place because of the price. You kind of get what you pay for but I always go for throwaway paintbrushes, one-time use tools, and their sale items. Their staff doesn't seem to move from the front and so when you are looking for something you will not really find any staff member to help unless you ask the cash register people. And they can only point you in the right direction down isles, which is okay. Since everything here is pretty cheap I really can not complain much. read more

Very reasonable prices nice people working over there of course you going to find everything you looking for to complete your project

I regularly come to this location to get tools and never had an unpleasant experience like I did today. as we entered the store a kind employee with blue hair notified and made me and my sister aware that they were closing soon. We were coming in the store with an idea of what we wanted. While we were looking around, an employee Dana, a white hefty women, asked us if we wanted any assistance with anything since they had just closed. She was rushing us and came at us with a rude attitude , which caught us by surprise and made us feel rushed and uncomfortable so we just decided to look as we were walking out the store, but she continued to just watch us and stayed around us so we didn't bother anymore to look and made our way out. as we did so, she was mocking us and our conversation which was about how we were unhappy and uncomfortable with how we were approached. We left frustrated and as we walked out that door, she looked at us, smiled, and waved in a taunting manner. It sucks that I have to leave this 1 star for this store solely for this 1 employees very rude service and actions. read more

hello, this isn't my first time here but this is my first time having a bad experience with a specific employee. I came into the store just to look at a few things and as I was walking towards the back the employee, by the name of Dana, a white hefty woman, came towards me and my brother in a very rude manner asking if we needed assistance with anything because "it was already 8" which is their closing time. we did not even notice that We came to the store so close to closing time, but I had told her that we were going to keep looking as we make our way to the front. we were just trying to look at what we came to purchase, but she kept following us closely making us feel very uncomfortable and rushed to get out of the store. We then stopped looking and just made our way out. as we were walking to the front, she was mimicking me and my brother and mocking everything we were saying. It was very childlike, and made us feel very frustrated. what added to our frustration was that there was two other customers in the store that she did not approach at all. I didn't want to think the worst right away but i couldn't help to think about how it was odd that she came up to me and my brother, whom are both young Mexicans, while the others were two older white males. just like many others, I have been in other stores near closing time where they never physically or verbally, try to rush or push me out the store. this could have been handled differently. they could have made us, the customers, feel welcomed and simply notified us to get whatever we need and make our way to the register when we are ready. I understand they want to close and go home but that doesn't give the excuse to be rude towards customers that wanted to spend their money at this store. I have worked in customer service and understand that sometimes customers can be rude and disruptive which can frustrate employees and cause a rude response from the employee, but I assure you that we were neither. I am unsure if I will ever be able to come back to this store without feeling some type of discomfort. The managers need to make sure that they hire employees who know how to properly deal and speak to ALL customers in a respectful manner. read more

Great tools at a great price. I hear some negative things about harbor freight tools. I'm not a contractor but an avid DIY'er and their tools/products have been great for me. The employees are always helpful and knowledgeable. You will not find cheaper tools on amazon/home depot etc. read more

Cashiers and some of the managers there really dont care about the costumers. They give you attitudes and can care less of the costumers needs. Very rude and unfriendly enviroment!! This has to be the worst experience ever at this location! The staff worker name Michael working cashier was by far extremely rude he did not have any customer service! I hope this matter gets address because this is not acceptable for this person working with bad attitude and dealing with customers. BEWARE MICHAEL working cashier has bad attitude. read more

Again I visited this location because it's convenient for me. During this coronavirus issue that we're all dealing with, I visited the location for a few items I needed. Upon arrival they had a small waiting line in the front to limit the quantity of people in the store. The guy handling the line was friendly and respectful...got us in within a few minutes and thanked me for waiting. Great job here. Once inside, they had clearly taken the precautions seriously. Very clean, barriers at the register, a manager directed the guests on where to line up and did it with respect. Same manager (wish I got his name) rang me up and was very professional. Thanks to the manager and staff (and corporate) for keeping things safe and orderly during this time of uncharted territory. Brian Btw they are always nice at this location. Just the costumers can be A holes for some reason. Keep it up and thank you. read more

The staff was approachable and friendly. I went in less than an hour before they closed and the staff was still willing to help me while I grabbed some tools. Thanks. read more

CHRIS THE MANANGER IS THE MAN!!!! Been looking for a generator for months because they were sold out in so cal. Today I lucked up and was able to get one thanks to CHRIS and his exceptional service. I called to let him know I was in route to the store to purchase the only one they had left in the store and he was able to assist me with making sure I got the product I needed! Really made my day I'll be sure to return to this location for more of harbor freight needs! read more

I drove 30 minutes to your store to get the tool box on sale only to be told that the coupon couldn't be used on the tool box. This is very frustrating to get these coupons and go to buy something and for them to tell me that it doesn't apply to tool boxes. Nowhere on the coupon does it say this. On top of it all. Rich, the store manager was very rude and couldn't explain why the coupon doesn't work on tool boxes. This manager is so rude and doesn't act the the store manager at all. Just a guy that likes to argue. I will never step foot in the Moreno Valley harbor freight because of this manager. I'm the future so you don't have pissed off customers trying to buy tool boxes with the coupon giving to them. Please explain that tool boxes don't work with this coupon so no one will easy there time and have to deal with this rude manager Rich Thanks for wasting my time read more

This place is the best, yeah it's really cheap but I won't spend hundreds of dollars on a tool I will only use once or twice a year. The store is always clean and in order. They give you 20% off in almost everything with the coupon you get in the mail, plus always something free, flashlight, scissors, etc. with your purchase. I've purchased about 50 products from them and never had an issue, they do offer extended warranty if you want your tools to be covered in case they brake. I would recommend this store if you are looking to save money on tools you don't use everyday. They Do Not sell heavy duty hundreds of dollars tools, yeah you get what you pay for, but in this economy who doesn't want to save money? read more

I was out and about shopping and stop by harbor freight this morning and there was a nice cashier that looked right at me and welcomed me right when i walked in, then as i walked around the store i stop this older man to ask for assistence, and very rudely all he did was point to the isle , i walked back to look at his name tag and it said chris the mananger and after i read that i felt disapointed, because he is a manager, for being a manager his customer servise skills should be on point, going above and beyond, and he did niether, im dispointed with harbor fright hiring of this man chris, he needs to take a few classes on customer service. I want to acknowledge the cashier that went above and beyond her name is kat read more

Went to HF in Moreno Valley ca Saturday was very disappointed to see them charging over 100% higher prices for rubber gloves during the pandemic. This is illegal in our state and doesn't say much for their customer care. I'm sure they have an excuse but I went to Lowe's and purchase the same size box off a pallet for near half the price. Glad they don't sell food. I ended up spending a total of $150 that HF lost over their greed. read more

Nice hours Good selection of tools and items needed for home and work Clean store Friendly and helpful staff Always get a good deal for tools abd home equipment as well Will be back Almost always a sale going on..... Sign up for mailing list to get specials read more

Angela helped me out. Or should I say completely did not help me out. I asked her if she knew where I could find electric pole saws and she told me to go online and look for them. Honestly every time I visit this location I have a customer service issue however I felt completely disrespected but "Angela" and I am going to go to corporate with this. As I work in the customer service Industry myself and I would not dare treat a paying customer the way she did. read more

Harbor Freight tools at the Sunnymead, MoVal location is not a good place to shop. The company sends out coupons that are not honored at this location. Even complaining to their customer service team has no merit. They only give a cursory look (no investigation) at the complaint and send a canned message basically telling the customer they can't read. Also the employees at this location are afraid of the morning manager. So no more business from me. The customer service rep is: Kim Customer Service Harbor Freight Tools Camarillo,CA read more

We stopped by yesterday to pick up scaffolding and a couple other items. They were easy to find and check out was a breeze. Henry was very kind and helpful. Then Brian even helped us to our truck to load everything in. We always get great service here! read more

Went in to buy a tool cart wasn't sure of the new model number but Joseph aka Joe really went out of his way to help us out great dude!! Now off to the house to put this baby together! read more

Thank you Rico and staff. I appreciate the time you all took to assist with a return. Your customer service is top notch!

No lines at this location, which is nice but I've had mixed results with customer service. One time I went while one crew was there and they were all really nice, friendly, and helpful. The next day, new crew, and the supervisor and employee working there were very rude, unfriendly, and unwelcoming. They actually started talking trash about another customer that just left right in front of me. I can only assume they did the same thing when I left, even though my returns were justified and it was only $40 out of a $250 order, one of many I have many for the past 10 years. The store manager (Rico?) and Joe (one of the supervisors) have always been really nice and cool with me but at least one of the supervisors and staff is really unprofessional. All of the employees at the Highland location are really friendly so I'll just try and go there when I get the chance. read more

Your Moreno Valley store over charged on our purchase Sunday 8-19-12. They say credit can not be issued without us returning to the store. That is a 40 mile round trip. The gas will eat up the credit. We are very disappointed in your service and lack of any effort to correct this mistake on your part. read more

I usually never have a problem with this store always get my tools here. Anyway came in to get a potato cutter and I checked into yelp and it gave me a free flash light I showed it to them and they refused to give me one because they was no code or some shit like that the cahier was like I can't do nothing because there is no code it seemed like she didn't want to help since it was 5 mons before closing and the manager was right there. He just blew off the while situation and walked outside do better harbor freight. .... read more

Today was my first visit in the store and I really liked it. It was a coupon ad that came to my house that lead me there. They had a really good sale on blood pressure machines. $13.99 with coupon! The store is large, bright and very eclectic in terms of merchandise. I would not expect a hardware store to sell medical equipment. There are a LOT of good deals. Everything was on sale or priced very cheap. They also issue a LOT of coupons. I got a free battery tester for using the 20% off coupon! read more

I don't usually write reviews for hardware stores, but they REALLY impressed me today. I went in a for a Christmas gift but didn't know where to go. I ask but was sent to the wrong isle - Joe, one of the associates, saw that I was obviously looking without success for my item and approached me while he was putting some things away. He showed me where to go and answered my additional questions. As I walked through the store just looking around, I saw him doing the same with other customers and even offering additional information. He acted as an expert and was looking for people to help. Definitely a great experience because of him - while I also dealt with the retail manager and had some concerns with him, Joe made the experience a 5 all the way :) read more

Employees Lacking knowledge, unhelpful, and unfriendly. Very disappointed with this store.

I have placed 4 phone calls to Harbor Freight Tools parts support only to find out that they do not support replacement parts for their Plate Compactor. The drive belts wear out. They should have drive belts afterall the machine costs in excess of $500 and will not operate without them. Their customer support phone system is totally inadequate to handle the call volumes they recieve and often times you are hung up on. I spent 1 hour only to find out they don't have the part. read more

This place is okay but if you come looking for something that you know they should have but can't find it, there's no one here to help you. I walked up and down the isles looking for a fitting for my husband and couldn't find it but there was no employee anywhere to help me. I finally walked to the front and had to wait 20 minutes before someone can help me. They had the fitting but it took me over 35 minutes to get it and check out. They have a lot of stuff but there isn't much customer service here. read more

Organized and clean. Associate Valerie was very helpful and nice. She offered ways to receive our free merchandise with coupons and was very patient. Plus she showed us where we can get our free items. read more

I like the service , the manager very nice , I got all the parts I needed , not the best quality but very cheap.

Other than the fact it's typical Chinese quality products (sometimes that's good enough), this might be one of the last companies in the US that doesn't do returns without a receipt if you paid in cash. I didn't expect a cash refund without receipt but the commonly issued store credit, at least. Really? Think I'm done with HF. Ace, Lowes & HD are better options. Bit more expensive but products last longer and returns are easy, if needed. read more

If I can help it they won't get my business anymore.. We all know what to expect as far as quality of there tools goes but the customer service here is very bad.. For instance most HFs that you go you can ask them for a coupon and they will give it to you.. The girl behind the counter said she didn't have one.. It was in plain sight.. I pointed it out and she said it was expired.. Really??? You send one every other day to my house filling my recycle bin up.. She was rude about it and customers don't deserve that read more

Very impressed with the customer service I received at the location. I got a us general tool box for Father's Day and b day and the bottom was damaged. I called and they had no problem letting me know I can swap out the bottom due to the shipping damage. We took it back and they took care of me quickly with no questions. They even opened the new one just to make sure it was ok so I didn't need to go back. Helped me load and all. Great customer service keep it up. read more

This location is horrible! They recommended us to drive to the riverside location which is about 30 mins away because "theyre unloading a truck and cant look for the item since its too hectic." What kind of business is this!? read more

I'm only giving an extra star for cleanliness. Customer service is very rude. I wish I would have gotten her name but she seems to have an attitude like she know's it all. I had some trouble purchasing several items with coupons and she talked to me like I was a 5 year old... well it was my first time there and thanks to her customer service it was my last time at this location. I would much rather drive a little further to be treated with some respect, especially when I'm spending money at a business. read more