I went here to pickup an item I'd purchased online. I was asked if I needed help no less than 5…read moretimes!! Everyone was so willing to help and do friendly. In addition to picking up my item, a team member tried to help me resolve an issue with my garage door opener. He tested batteries, found screw drivers and even replaced everything in an attempt to help. (Turns out the opener was dead). I would definitely come back even though this isn't my neighborhood hardware store.

We entered and we were greeted warmly. I wandered over to the lawnmower section and started looking…read moreat what they had on display. After a few minutes. I asked a staff member if I could get some help to answer some of my questions. She called over another staff member and David came right over. He was ready for all my questions. I showed him the one that I was interested in and he demonstrated all of the options. He was very knowledgeable about all the mowers, and their features. I was ready for the purchase after his thorough demonstration. He initially thought the one I had in mind was out of stock and I could get the display model for a discount, but it turned out that there were 2 available in the back. Mike unboxed it, put gas and oil in it and met us out front near the car after I closed out the bill. Overall, a very good experience at the Cowan Ace Hardware.

Called for a price quote. After being on hold for thirty minutes, I drove to the store and still…read morecouldn't get help. So went to Home Depot instead. Where there is actual customer service.

I've had several disappointing experiences at Cowan's Ace Hardware in Conyers, and unfortunately,…read morepoor service seems to be the norm here. The staff is often unprofessional--slow to acknowledge customers, unwilling to assist, and at times just flat-out rude. What's even more disturbing is the underlying tone of racism that's hard to ignore. As a Black customer, I've repeatedly noticed that certain employees treat people differently based on race--offering help quickly to some while ignoring others. It's 2025, and this kind of behavior has no place in any business, let alone one that claims to serve the whole community. I've given this store more than enough chances, but I'll be taking my business elsewhere moving forward. I hope management takes a hard look at the culture they've allowed to fester here.

Uncomfortable and Disappointing Experience…read more I recently visited my local Ace Hardware for the first time to find a specific product. While walking through an aisle, a young employee asked if I needed help. I explained what I was looking for, and he took me to a section where he thought I'd find it. Despite trying to assist, he ultimately pointed me to a product he thought "might" do the trick, while casually mentioning that they didn't even carry the specific brand I had requested. As I made my way toward the front of the store to check out, I noticed a strange man wearing a ridiculous toupee staring at me with a blank face. His persistent gaze made me feel uneasy, so I decided to pass him and enter an aisle I thought would lead to the checkout. When I realized it didn't, I turned around--only to find him still standing there, staring at me. Since this strange-looking man refused to break his unsettling stare, I decided to approach him. Finally, he asked, with a blank stare, if I needed help. I asked him which way to the register, and he silently pointed, still wearing the same blank expression--which only further highlighted his guess what, kids? ridiculous a$$ TOUPEE!! The look he gave me felt so bizarre, as though I had asked his daughter to join me for a midnight showing of the movie Friday. To make it clearer: I felt like it was 1955, and my name was Emmett Till. Fortunately, another gentleman stepped in as I approached the register for a refund after I'd made the purchase and walked out, only to realize the product the younger employee suggested wouldn't work for my needs. He was kind, courteous, and knowledgeable, and he led me to the correct product while explaining its features. His professionalism saved the sale and bumped my initial one-star rating up to two stars, which I believe is fair. When I returned to the register, guess who was still standing at a distance, staring at me with a blank face? That same motherf*cker wearing a ridiculous A$$ TOUPE!!!! Oh, but wait--did you think it ended there? The younger man who had point-blank LIED TO ME earlier had now joined him. Together, they gave off a sudden vibe that was unmistakably reminiscent of fresh white sheets. To know that people like this still exist is mind-boggling, but fortunately, tools like Yelp now exist to assist you in pencil-whipping these MFs through honest reviews that can significantly impact such businesses.

All I can say is "Wow!" The customer service (Brenda!) was beyond helpful. Our church needed new…read moreplanters and Brenda ordered them, contacted me when they came in, and made sure they would be loaded into my car. In a world where customer service is rare, this was a pleasant experience! Thank you!

Normally a good experience but last few times has been annoying...... Tuesday: Dropped in twice…read moreto get a sharpened mower blade I pre-paid for.. it was busy at the pro- counter( only one guy there working with the line) so came back laster.. 2nd time back- got the blade & some chrome polish that rang up 3 bucks more than what was advertised on the shelf. I didnt notice until walking to the car. I waited in line for a $3 credit to my CC. Today, sent my house mate up to get a can of starter fluid to help get the mower running. She came back with a can of Gumout without the straw. She was told didnt need the straw - really ? A hardware associate thinks starter fluid does need the straw ? ROFL. That was the whole reason sending her up there.. if I needed to search out a straw I would have used the half can of starter fluid I already had........ she went back to return and it was a PITA so she just split. Ya'll need to get it together........... Mayfield use to be consistently top notch and now?,,,,,,,,,,, it's hit or miss and lately..........miss. I'm writing this to give constructive feedback not to dog you all......... I want you to succeed because I like the store........until lately.

The staff here are very friendly and helpful. I had a pluming project were I walked in with my…read moremeasurements on a new sink. I told them what parts I had and the measurements and the helped me figure out what parts I needed. The return desk is sometimes crowded but always easy to work with.

Horrible service - go to Ace Hardware. Yesterday, I went to Lowe's to pick up paint. When I got to…read morethe paint center, two men were waiting, but there was no one working there. The men stated that they had been there 20 minutes and had asked for the manager. I asked the customer service representative if someone was actually working in that department. He shared that the person was out to lunch. One of the men was attempting to call and speak with the manager on the phone, but no one answered. I stayed there another ten minutes thinking that someone would surely show up after a total of 40 minutes. No one ever did.

This morning we were checked out by Natasha and she was so sweet and made sure we were happy with…read moreour purchase!

I got exactly what I needed and the service was exceptional!…read more Will be coming back for more tools based off of the selection I saw today.