Chris, the Assistant Manager rectified a customer service problem to my satisfaction. My husband…read morepainted our garage floor with a paint purchased from Sherwin Williams, but he didn't have enough to cover the entire floor, so he returned to the store and picked up another gallon. The paint job went well until we discovered the grays were not the same color! One was darker, however, we couldn't tell until it dried and, sad to say, all my husband's toil was in vain since the shades of gray were different. So, naturally, we returned to the store to relate our experience and spoke to Tanner, an associate, who told us the manager had left for the day and he didn't know how to resolve the issue. He asked us to take the two half gallon containers back home and to return to the store the next day to discuss the issue with the manager. Well, we did that and much to our dismay, again the manager had left before we got to the store. After once again, missing the manager and our issue was still not resolved, I admit to getting flustered. Fortunately, though, Chris intervened and he, personally, re-mixed the paint, perfectly. And, moreover, he gave us two replacement gallons to ensure we would not have to return to the store with the same problem. The runaround was exasperating. I absolutely dread returning merchandise. An apology from the store manager would've been great, but the assistant manager handled our issue as a true professional. After all, we have been a long standing, loyal customer of Sherwin Williams products for decades. We deserved, at bare minimum, professional interaction and resolution. Sherwin Williams is a reputable business, but it's' reputation is tenuous and wholly dependent on quality, ethical business standards. Chris epitomized that high grade fair customer service that Sherwin Williams is known for. He earned his position as Assistant Manager because of his ability to effectively resolve issues that stupefy subordinates. My husband is disabled, but he sacrificed to work on this home project that caused him additional issues because it was so strenuous and stressful. A job that would've been completed, now has to be REDONE because the paints did not match. It was, clearly, a mistake made by Sherwin William's staff. The run around only exasperates customers. I appreciate Chris for handling this situation effectively.

John, the paint store manager has been extremely helpful. Always helpful and asks lots of questions…read moreto give me the best recommendation! The entire staff is friendly and the products were great. I stopped by for a sale and caught the best deals. They even told me when to register online to get an extra $10.00 off. Best paint store in Fayetteville hands down!

So, I can clearly see why this location only has three (3) stars. I walked into the store today…read more(9/21/25) at 3:50 PM. I have to mention that I disd not know the store closed at 4PM. Not one of the three (3) employees greeted me. I wet towards the pain to make every attempt to find the color was I looking for and purchase paint, especially since there is a 40% discount. Not one single employee made their way to me to even ask if I needed anything. I obtained some paint colors and left the store at 3:57 PM, to which one person at the register said,"Have a time day.". The audacity to not say hello when I walked in, but they damn sure said goodbye since I was leaving. As I walked to my car, that same employee locked the door at 3:58PM. If the store had cameras, all of this is caught on tape. Shame on management for not teaching their employees better. I WILL NEVER COME BACK TO THIS STORE. Horrible service and this location does not deserve our money.

Sherwin Williams in Peachtree City on Hwy 74 is the best store to purchase paint. I went in for a…read morespecific color and they made sure I purchased the right amount, right sheen and everything else ti complete the job. Everyone was professional and knowledgeable about their products. This will be my new go to stop to purchase the desired paint for my home. AND...the manager is all about customer service and making sure your happy with the time you spend in the store and product purchased is correct.

WORSE CUSTOMER SERVICE EVER! If you're looking for paint,…read morego somewhere else to find it. The guy at this location is frustrated that he has to put his phone down to answer a question. What a waste of time.

I have been missing out for so long, I walked into Sherwin-Williams only because the paint sample I…read morefound on Pinterest was a Sherwin-Williams sample. I walked in and the service and help of the staff is by far the best. The selection of colors and supplies is perfect and the paint itself is the best paint I have ever used. I understand now why Sherwin-Williams is the way to go as a previous customer at Home Depot and Lowe's for my paint supplies this is 100% better and staff is so helpful I can not say enough about their amazing customer service. The only thing I can say is a complaint is they forgot to give me paint sticks

The sales associates were quick to help and assist me with my paint needs. They weren't too pushy…read moreon any particular brand, which was nice. I was able to sign up for free delivery and bonus perks at the store. If you open a cash account you can earn discounts on your purchases over time. The store is located near Walmart but in a different shopping center further down Hamilton mill rd net to an auto parts store. Newly changed hours are 6 am to 6pm but I personally wish it was an hour over (ex: 7-7) but It is what it is. We prefer to go here over the home improvement store, sometimes it works out better with paint quality and supplies.

I prefer this location. They are friendly and efficient, even when busy. It's a little smaller than…read moresome other locations but has the standard items you would need for a painting project.

Called 2 days in a row and no one ever answers the phone??? I give up and will heading to the Home…read moreDepot

My home was painted 8-2019 and here we are 4.5 years later and the paint has less than 50% of it…read moreoriginal color left on it. I have tried several times to talk to corporate, they refer me to the local Griffin Ga store. Manager never calls me back. I have never seen paint fade so quickly. My new home now has a terrible look to it. I have read several stories that paint should last 10 to 15 years. So why would mine not make it 5?? Not very happy.

I was at another location looking to purchase the interior trim paint for the community where I…read morework. The location I was at was unable to find the color listed under my community name. I called the Chamblee location and got Jaelyn on the phone, with a little extra effort he was able to narrow down the color and save me the additional trip back to the community to do a color match. Many thanks to Jaelyn for saving the day.

Spencer was insanely knowledgeable and helpful in assisting my husband and I in choosing the…read morenecessary materials needed to paint our living room! I will definitely come back here and I recommend you go see Spencer the paint guru!