Neil, the owner came to my home to measure for a new frameless shower door - when he left around 1PM he told me he would not have the quote today but Tomorrow. Friday, passed and no quote, called him Monday and he still did not have a quote. He told me he was waiting for info from Cutler (not sure but I think it is the company that makes the glass). He did not offer to call and find out the delay. I just called him again today and he seemed to be upset with me and again stated he did not hear from Cutler and again no effort to inquiry in the delay - stated it "might be because of yesterday's holiday - of course a phone call from Him to Cutler could have found out what was the delay - I told him I might have to inquire else where at which time he said he would just drop the quote and proceeded to hang up. I guess in my case, my business was just to worth the effort to find out why my quote was delayed. Would not recommend doing business with this company. read more