The best place i've found, for reliable, quality, friendly, small engine repair and maintenance…read more This place is my favorite part of dealing with small engine troubles!

I've been a loyal customer of Windward Shoe Repair & Small Engine for several years, regularly…read morebringing in my McLaine reel mower for service. Unfortunately, my most recent experience was so unprofessional and concerning that customers should be weary. I brought my mower in for a straightforward clutch belt and throttle cable replacement -- routine work that does not involve any mechanical engine repair. The mower was running perfectly beforehand and still looks nearly new. From the beginning, communication between the owners, Mindy (front office) and Bill (repairs), was disorganized. After dropping off the mower, Mindy called to say I needed to return to pay a deposit and obtain a claim ticket, even though Bill had already issued a "temporary" non valid one, unbeknownst to me. Further, pricing is not posted anywhere, and the shop does not provide written estimates or itemized invoices -- only a texted credit card receipt showing the total amount paid. When I picked up the mower, Bill stated he replaced the throttle cable without removing the fuel tank, which is highly unusual given the tight access. I also noticed freshly mowed strip of grass along their driveway and wet clippings dried onto my mower, despite the fact that I never mow wet grass and always clean the mower before storing it. Upon arriving home, the mower would not start/run at all -- despite running flawlessly before the repair. I called Mindy immediately and was told to bring it back. When I returned, Bill abruptly vociferously refused service, said he was "tired of working on my mower," told me to take it to a shop in Waipahu, and walked away! I had never accused him of anything; I simply reported that the mower no longer started after being in his shop, and that something appears to be amiss. This situation is concerning because Hawaiʻi law recognizes an implied warranty of workmanship: when a shop accepts equipment for repair, the work must be performed with reasonable care, and the equipment must be returned in at least the same working condition unless the customer is informed otherwise. No such warning was given, and the failure occurred immediately while in their possession for non mechanical parts replacement. This was not the first issue. A couple of years ago, after a carburetor rebuild and throttle lever adjustment, I asked Bill to replace the air filter. Upon mowing, the air filter cover vibrated off. One of the clips had been broken during service and reattached without disclosure. I had to return to pick up a used replacement. Amost a year later, the throttle cable came loose again, though I had no receipt to reference. Honesty and professionalism matter. If something breaks during service, disclose it and fix it. In my case, the mower arrived running perfectly and was returned unable to start/run. Instead of addressing the issue, the Bill loses his temper, refused service, and walked away from once a loyal customer seeking resolution. A final note: according to the DCCA Hawaiʻi website, the business license listed under "Windward Shoe Repair" expired in 2014 and does not reflect the current operating name "Windward Shoe Repair & Small Engine" which is not listed or registered. Based upon my recent experience, as well as an expired license alone should give consumers a pause, therefore I cannot recommend this business!!! Caveat emptor!!!!

Phil is amazing. He full restored my 12 year old sofa . It's just like the day I got it…read more Pick up and delivered Phil is very professional and easy to work with. Cant say enough about the excellent job Phil did ..,having someone like Phil on the island means you can restore your furniture properly.. highly recommend

Phil is magician, called him up again as a return customer, totally saved my sofa last time!…read moreCustomer for life.... Check out his work OUTSTANDING!!!! This time my Goldendoodle destroyed my arm rest..."poof" Brand new!!! Highly recommend! Book fast he is in high demand! Fixing professionally, fast, friendly, and clean...

Pono the leather doctor came to repair and reupholster our 6 dining room chairs. The bottoms of…read moreone chair had broken. It was an old set over 50 years old and my moms. It has sentimental value , so i decided to reupholster all 6 chairs. Pono couldn't match the fabric but searched and found something that was very close. He came and repaired all six chairs at a very reasonable price. We had a little bit of communication difficulty in the beginning, but that was speedily resolved. I am so glad that he took the job as others refused to come to our house to pick up the chairs....we would have had to drop them off at their repair shop. The chairs came out beautifully and I am happy with the job, well done.

We've had our futon sofa for over 20 years. It's comfortable and had a lot nice features. On New…read moreYears Day, the frame cracked right at the join. Unfortunately, the company it was purchased from was no longer in business. I didn't know who to call so I decided to check Yelp by inputting "futon sofa frame repair" and clicked on get estimates. To my surprise I got 5 responses all saying that my frame was repairable which made me quite happy. All had different suggestions based on the pictures I posted in my request. I selected The Leather Doctor Hawai'i because not only could he fix the frame but he could also fix our dining room chairs. He even had connection for getting the backing of our sofa cover and pillows replaced. I definitely made the right choice. A couple days later Pono came to the house to look at the "damage". He said it was definitely repairable. He would glue the original piece together, add a bracket behind it AND put in another "leg" for added support matching the color to the original as much as he could. Looking at our dining chairs he said just the webbing needed replacement as the set was also over 20 years old. The covers were fine. I was very pleased with his honesty as my husband and I thought we needed new cushions, etc. He left saying Thea, his assistant, would be sending me an estimate. The estimate came a few hours later. The best thing about all of this was that we didn't need to scramble to try to rent a truck to bring the items to him as neither we nor our friends own one. Everything would be completed on site. That was definitely a PLUS! Once I agreed to his estimate, Thea called for scheduling. Pono arrived promptly. Very courteous, friendly and respectful. He explained each step he worked. I was impressed that he notched the wood so that the board could easily rest in. It was centered and the tops of both boards matched. It looked like it was meant to be there. While the leg paint dried, Pono worked on our cushions. Again explanations were given as he replaced the webbings. The chairs now are comfortable to sit on and we no longer feel like we're "sinking." My family and I couldn't be happier with the results of his 5 hours of work. When the work was completed Pono cleaned after himself and took our sofa and pillow covers for repairing. Thank you, Pono. You are a gem!!!

Umbrella Collective in Kaneohe is a shop that doesn't need to shout--it speaks through Erin Shim's…read morecraftsmanship. An architect turned artisan, Shim swapped blueprints for leather snips, and now each wallet and bag she creates is as bold as it is personal. Every piece is made by hand, with interiors that surprise: tropical and playful prints hidden within the leather. This is leatherwork with soul, crafted for people who want more than just function--they want something with character, something real. You don't just buy a wallet here; you walk away with a piece of Erin's vision and a bit of Kaneohe's quiet, gritty charm.

Unbelievable craftsmanship. Erin is customer focused as you can personalize a bag that is exactly…read morewhat you want, colors, size, strap or handles or both! Went in there with my wife and daughter for something else but just had to get a bag for my wife!

Found an amazing cobbler, shoe repair on OAHU. Went in for heel replacement, then by his suggestion…read moreadded the sole protection as it had thinned a bit.. thank you for that extra insight, this will definitely help these great shoes last longer! I'm very happy :)

I had a pair of heels from Aldo that I loved but the heels were messed up!…read more Instead of dumping them I found this Kapālama shoe repair and so glad I did! It cost $20 to replace the heel. Which is a deal instead of throwing the pair out. They turned out great and were ready quickly. Definitely recommend.

This is one of the best finds in Kailua if not the entire island. Parker has amazing taste and has…read morecreatively curated this amazing little shop. Everywhere you look there are amazing and unique pieces of clothing, hats, small pieces of sculpture, jewelry. He has amassed an impressive collection lot legit vintage jackets (some from France, old military pieces and cool Levi's) and sweatshirts in cool colors with the perfect amount of fade and they are soft and comfy. And one of the coolest things (and I've never seen this before) they will professionally sew one of their vintage patches to their cool jackets or even embroider them, making each piece so personal and one of a kind. This is a special gem and a must see. Next time I will add my review for the ridiculously cool sister shop Olive's. Beautiful women's clothing, jewelry and housewares......

My favorite shop (including Olive, the women's store) on the island. Excellent curation - things…read moreyou can't find anywhere else on Oahu. Friendly owners.

Shopping in Kaneohe, O'ahu, Hawai'i…read more.. I've always wondered about the location of Cookie's Clothing at Windward Mall. I made it a point to find it: This store is next to Jean's Warehouse, and across from Ruby Tuesday. I had to call and ask because it's hidden almost at the end of the mall. Walking around the clean, bright, organized shop, I didn't see anything that really stood out. Besides women's clothing, there were accessories and jewelry. Service was focused on other customers which was alright with me. It was a nice, calm experience in comfortable air-conditioning!

Just left this place and while the clothes are cute, the service is not. No greeting to my mother…read moreand I while other customers were greeted. When asked if there was another size in one of the shirts, a curt "no" was given and that was it. Judging by other Yelper's one star reviews, it seems my customer service experience was not isolated. What does one gain from being rude to customers? Hmmmm... If you want a sale or repeat customers drop the attitude!

Since spending more time at my humble abode during COVID-19 pandemic, a few things become…read morenoticeable. Such as maybe it's time to get cushions redone. A quick yelp search yielded John's Upholstery, which is conveniently located in Kaneohe, a stone's throw from Windward Mall. Ryan candidly answered all my questions and concerns, which was greatly appreciated. Service was prompt and friendly. Ah, nice to have solid cushions.

Used these guys to reupholster 3 leather bar stools. The…read morestools are old, but the MCM bones are beautiful and I wanted to rescue them if I could. They were covered in leather that was cracked and split along the seams. I took them in for a consult and John's was very honest in suggesting several options. In the end, I chose a high quality vinyl with new padding. The cost was very reasonable (less than $100/stool) and the job was completed in a little over a week. These beautiful stools have been rejuvenated thanks to John's.

I wish I had taken a "before" photo of the car seat in my Tahoe, but I didn't. Trust me when I…read moretell you that the leather was worn, cracked, with a torn seam that was erupting foam. All from years and years of my okole sliding in and out. I considered just getting some wet okole seat covers but decided to just have this seat repaired. SO, naturally I went to Yelp to find the best upholsterers. That led me to Aloha Upholstery, and I'm glad it did. It's a mom-and-pop business, owned by a wonderful older Korean couple, Mr. and Mrs. Lee. They've been in business for fifty years. They know what they're doing. We decided on a price, and I dropped my car off there in the morning and by afternoon it was finished. Check out the photos. It looks brand new! One note - they do not accept credit cards, cash or check only. They did such a phenomenal job, I didn't care.

They gave me estimate of $350 to fix the ceiling in the car but told me that I need to bring it…read moreearly morning. I found a day to bring it in the morning and they acting like they see me first time and new estimate is $650. It's like doubled within couple days. I just wasted my morning

I remember this business doing HEAVY advertising on facebook marketplace when covid started. I…read morethought to myself "any business that was JUST OPENED during this crazy time has got to be the craziest, (can I say) ballsiest move I've ever seen; that's just asking for failure right?" I figured, there's nothing wrong with checking it out since my husband and I are always looking to add to our collection of self-defense items. Ever since my husband and I made our first visit in 2020, we have been consistent customers because, yes the products, but take some time to talk to Sal and you'll realize the business is run by an honest, educated owner who knows what he's doing in this niche industry. He's also been endorsed by many people in the industry for doing what he does, just look at the patches he has displayed on his case. Just recently, Hawaii has legalized a lot of open-carry laws so business for this place exponentially picked up; well-deserved in my opinion. You'll want to stop by as soon as possible if you're looking for a certain product so you can get your hands on it or get your name on the will-call list. Or check in with Sal or his other workers when the next shipment comes in and drop by ASAP to catch the drop and have the most options available. Let me tell you, we were ready for when his next shipment of a certain product would come in. Sal said Saturday, but they came in two days earlier. By the time Saturday rolled around, SOLD OUT. My suggestion: follow them on instagram/facebook and track as best as you can because you do not want to wait till the weekend. Overall, great business, great owner, great workers, great prices, great environment.

My friend introduced me to this store because he got me into collecting a few pretty knives with…read moredifferent designs. They have all types of knives of many designs, especially in my favorite color purple, shirts and other items that are interesting to look at or buy. I also bought a pepper spray for a reasonable price that has a flip cover so it doesn't accidentally spray to keep in my purse in the event I need to use it since there has been an influx of violent crazies that may attack around chinatown and downtown. The owner is very knowledgeable and friendly. Lots of parking since it is in the windward city, in the middle walkway next to Ross and across from McDonalds.