I love happy lemon.
But this place STINKS.
Look, I've been to Happy Lemons across the world - Bay Area, Shanghai, Taiwan, Manila. And I was a regular at at this place. I live merely blocks away after all. This place takes the cake for worst service of all of them.
I mean, I went in yesterday to get my drank on, and of course this means BOBA ALL DAY. I got a grapefruit drink and a tea as well as an egg puff. Now, I asked the guy if I could pay with my card and get change for a $20 bill. He said yes, give me the $20. Then he gave me the $6.81 that he owed me. Oh well, no big deal, credit card points are overrated anyway. Then some of the loose change in coins happened to fall into the tip jar while he gave it to me. I say it happened to because there's no way of knowing he didn't intentionally drop it there. But I mean, that's ok too - mistakes happen and I don't mind.
I went to happy lemon a few days before this. I forgot to bring my frequency card and so I asked them for a receipt. I was told I could use the receipt to add the points to my card and so I brought that receipt to yesterday's transaction. But the guy told me that he needed a manager's permission to give me the points and that the manager was on break for ten minutes; I'd have to wait another ten minutes. Ok, I said. That'd be enough time for me to get my drink and then some.
Never mind that another party of two (a parent and child) came in, ordered, and got their drinks well before I did during that ten minutes. Never mind that the egg puff was in that purgatory of not-quite-crisp-and-not-quite-hot-nor-fresh. (It was awful.)
But finally when I reminded the guys to get the manager, the person took one look at the receipt and said "sorry, we cannot give you the points because it does not have a manager's signature." I said, "what? I've never had to get a manager's signature before." Remember that I've been to happy lemons all throughout the world! The manager replied with no hint of acknowledgement, "we do not take it if it does not have signature." Then this unnerving person had the temerity to take the receipt, and instead of giving it back to me, decided to rip it up in front of my face and throw it like confetti to the ground.
Rude. A. F. I said something like "oh well you won't give me back the receipt? Well, that's fine." I left, rather miffed, and was motivated by such rudeness to write this review.
Like the happy lemon in San Leandro is still a great place to hang out (or maybe it will be once again come the end of the pandemic), and the one in Pleasant Hill has lots of great memories of playing board games after a quick In-n-Out visit...but don't go to this one if you want to keep your inner rage in check.
I loved Milk Tea Lab when it existed in Alameda, and when they closed down this happy lemon became my #1 best boba on the island. Now I'd recommend you go to Gong Cha or I-Tea if you're in this side of the island, or if you can afford to drive to Raretea or Top Up or Yi Fang. But really, just go any place that has better service than the place where the manager rips up your receipt in front of you.
I mean, what if I was the kind of person who keeps their receipts for accounting purposes to write off meals as an independent contractor, or something? (I used to be this guy! At least, till I came to Happy Lemon yesterday...) read more