I am not writing this review to say that all Happy Day are bad. I have just found the one in Elida to be subpar. It is dirty. The staff is far more concerned about who is coming in or what the small town gossip is than service. In a moment of poor decision making a family member went to this store, rather than the preferred store on S. Cable. The order was for chili, the new chicken tacos, and two pineapple milkshakes. This order was purchased through the drive thru, and brought home. The chicken tacos were bitter, tasted scorched, and we're so salty they were inedible. The chili was not made properly. It was a bag of chili spices, ground beef, and it's grease and kidney beans. No tomato, beef stock etc. Erika at Good Food Inc. Now comes the worst and most shocking part. We also got pineapple milk shakes. Happy Day milkshakes are thick and usually yummy. I opened the lid after drinking about half of to stir it . What was remaining in the cup was full of fruit gnats. Yes BUGS!!! I contacted Good Food inc., and ended up having to leave a message. I waited a full day before calling the Health department. I then received a call from Susie, who heard what I had to say , told me she understood why I was upset, and then said well I don't handle this so Erika will call you when she returns. People I drank half a milk shake full of bugs but sure I will wait. Erika called back and was immediately on the defense. New manager, new high school kids, were some of the excuses. It is summer and we try to keep the bugs away. Excuse me? She also said the Health department showed up today and everything was fine. Sure it was honey. You had 3 days notice. I have much respect for Mr. Heaphy. I have been a patron of his for many years. Having a home town restaurant, especially when huge chains rule the world takes guts and hard work. He should just maybe take more time in house, consider how his staff are disrespectfully representing him and not become to big that he stops being what he wanted. ALSO Always take the lid off your Milk Shake no matter where you are!!!! read more