Where do I even start. My wife and I hired Handyman based off of all the positive reviews and our interactions during the quoting process.
We asked to have a room converted back into a bedroom after the previous owner had tore it down. They said it was a very simple job, put up a few walls, hang a door, etc. and that it would take 5-7 days to complete.
Handyman hires subcontractors and assigns them to a job, we were assigned Ro. He was very nice and had a good personality, but was extremely unprofessional, always late, skipped days without notice, quality of work was very poor, always lied, over promised, under delivered.
The total length of the project was over 8 and a half weeks. 40 business days or 56 days of people in and out of our home, which was far more than 5-7 days. Each week we received a note that stated it would be completed by end of week, which was a lie each time. Job started 4/8 - Job ended 6/4
Ro would have random people at our home on any given day, some of which I'm not sure if they were licensed as he claimed one person was his "brother" and that gentleman seemed like he didn't know what he was doing. Example would be this man painted all of the was with paint that had no primer in it and did not primer first.
So the following day when it dried, the paint started to flake and peel off in chunks.
Ro would also leave piles of trash at our house and construction debris in our walkway, which in our contract it said he would take it every night.
Did not mask off the room correctly, got dust in every crevice of our home, and made it impossible to walk through with the way he hung it.
In total we had about 12+ people (contractors?) work on a job that was claimed to be simple and only take a few days to complete.
Durning these agonizing 8+ weeks, I was in contact with Travis the owner. I was expressing constant frustrations and concern of quality of work. He would always over promise and under deliver, along with zero follow up.
For the duration of the job I felt as though I was the project manager on his behalf.
It wasn't until his GM Jeff returned from vacation and I demanded and in person conversation that Ro was removed from the job and the rework began on all of the things he messed up. Jeff was good to work with and has much better communication. But anything is better than almost nothing.
Rework was as followed:
Door was framed wrong and had to be removed and replaced
All walls needed to be skim coated (they did this close to 6 times?) walls still uneven.
Floor had to be torn out and redone a floor guy laughed at how bad it was done the first time
Baseboards were removed and replaced but have gaps everywhere.
Drywall damaged after install, replaced and fixed
Fan was wired incorrectly causing the circuit to trip
All the door trim was installed with wood screws and was over filled with too much wood fill
A bunch of damage happened to things unrelated to the job that I asked them to fix.
They painted 3 times as they kept having to fix things
I'm sure other things but this was all I documented
After all the rework and continuing quality issues of work being done we told Travis and Jeff that it was fine to call the job "completed" and please cut us an invoice. Even with us not being satisfied with the finished product, we wanted them out and our home back.
We received a muddy invoice that we had to verify as it was a mess, once confirmed we paid it and moved on with our lives.
Now everyday I look at that part of my house in regret of hiring this company. I'm writing this review in hopes that you can avoid what we went through and I would encourage you will find a better company to work with, as we have.
Here are some pictures of the issues durning that caused rework along with the "finished product"
I would not recommend them in the least bit. read more