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    Handy Alex Pro

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    2 years ago

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    Cypress Paramount Custom Drapery

    Cypress Paramount Custom Drapery

    3.5
    (4 reviews)

    You all know 100% prepaid term is a red flag. How about this is hidden and NOT on the order form…read moreyou sign? We paid a $3000 down. The paperwork only requires 50% prepaid. They promised we would ONLY pay the balance when Delivery and installation were done. The night before our installation appointment, Jenny sent us a payment request text at 7:43pm. There was no Invoice issued earlier. Payment request was not mentioned either when I scheduled the appointment a couple days prior to that. She also called us for payment at 9:20pm. We told Jenny we will proceed per the contract and pay the balance $3000 after the installation as they advertised. Jenny was not happy. She cancelled our installation immediately. Quality wise, their products are over priced. We paid a made-in-USA price as they advertised but got something just a way-fair quality. Go to pottery barn, you will get better curtains at 40% of their price and twice better quality. Now, Jenny is holding our $3000 and won't proceed the order. It is nothing but her power show. She is also taking advantage of our urgency. I guess we should not have told her we needed the products urgently.

    After seeing my negative post the store got in touch with me and offered to come by and check on…read morethe drapes and they did fix the unstitched section of the drapes and got them steam cleaned as needed. Hopefully they offer better customer service in the future.

    Handy Alex Pro - handyman - Updated July 2026

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