It seems like the new hot thing in town after poke bowls is hand rolls. When you head in, it's a bit different than what you would expect from a normal sushi bar. There are a limited number of seats, so if you are here on the weekend, expect to wait a good. My friend and I were waiting approximately 30 minutes before getting a seat at the table.
That being said when you come to Hando, you have to take a card from the far end of the restaurant and put down what you want. There is a brief description of what you are to expect, but herein lies the start of the problems.
I ordered the five hand roll special and a lobster roll. As soon as we were sat down, our first hand rolls were served. We didn't even have time to use our moist towelettes. The manner of which it was served was a clear theme across the entire night. The person preparing them was there to just serve the bottom line. Throughout the night, there was absolutely no interaction between us. It almost seemed like he was working on an assembly line, trying to get as many of the orders our as soon as he could so that the next people in line could come in. He didn't even make eye contact with us, and I couldn't hear what he said when he put our hand rolls down.
Then, there's the problem with the food. Overall, I will be fair and say that the rice was seasoned and cooked very well. However, a central theme of what was disappointing about Hando was for one, the nori and two, the overall quality. The nori seemed to be quite a bit thick. I think to compensate this, they use an extra layer of nori and tuck that in the back so when the customer bites into it, the filling doesn't escape out the other end. The way that this backfires is that because there is an extra layer on the top, the nori is already thick to begin with, it covers the roof of your mouth and sticks down. For constructive criticism, I would say that if there is a crispier, thinner option, the proprietors may want to consider this.
Then, there is the seasoning of the hand rolls. My friend and I both thought that the hand rolls were ALL BLAND. I mean, maybe I am used to omakase type restaurants where you are meant to eat the sushi as is, but without a doubt every hand roll had a serious problem with the seasoning. Then, there is the problem with the fish. In the five hand roll special, the toro for some reason tasted almost like it was frozen. The yellowtail was actually quite good, and I could taste the fish well. Only problem is, I've had hamachi before and it's really nothing special.
The next few hand rolls are where things really start going downhill. For the life of me I could not remember what was next on the menu, and I thought it was crab. Again I could not hear what the chef said to me. I took a bite, and I just couldn't taste anything from the fish at all. My friend then heard that it was scallop, and that's when I really kind of thought, wtf. To me, scallop is meant to be sweet, savory, and have an amazing texture. The texture was there, but it tasted like the life was completely lost from the fish. Nothing from what I ate could have indicated that it was scallop.
Then, the crab roll. This is where the issue of temperature comes in. It seems like most of the ingredients come straight out of the fridge, and are served at a cold temperature with hot seasoned rice. The crab had the texture of canned albacore tuna. Stringy, underseasoned like everything else, and lacking in any sort of sweetness that I usually associate with crab. The cold temperature of the crab could have also dulled my senses as I tasted it, but either way, it is an issue of the prep.
The shrimp Katsu is just a way to eat katsu in a hand held form. If I close my eyes, I would have just said it was shrimp katsu and not a hand roll. I think it's just a fundamental flaw of combining two things that really don't go together. You have a heavy sauce over a heavy deep fried shrimp in a hand roll that is meant to also be crispy.
Then, the most disappointing and most expensive item on the menu was the lobster hand roll. The lobster I could swear is overcooked, or as a result of being freezing cold on top of a hand roll, had an off texture. Because it was so cold, I couldn't taste any of the lobsters sweetness. It honestly could have been imitation krab meat.
What was weird for us was that the shishito pepper appetizer came after our hand rolls, and didn't have any taste at all. It felt like we were almost eating paper. The mayo also didn't do anything to help, and was honestly forgettable, especially for the price.
Overall, I just felt like I was being rushed, and put through an assembly line of customers and not there for a pleasant night out. From the first moment we sat down it did not feel like we were welcome, but instead a bit of a nuisance and had to finish and get up as quickly as possible. When I go out for a meal, I want to take my time and enjoy the food, and at Hando, I don't think I can do that. read more