I'll start off by saying that nothing annoys me more than reading poor reviews of a place and finding out that the reviewer is an idiot. What I mean by that is "been here 1.5million times and enjoyed it but the last time was terrible so I score 1 star"
I read some reviews like that on this place, so as I was shopping in silverburn today, I decided to try for it myself
What a fantastic experience, I honestly cannot say the last time I got such wonderful genuine friendly service
Every single team member on was smiling, chatty and could not do enough for me
I had a choice of tables, was taken through the menu and how to order, given personal recommendations, opted for the bottomless refill (come back to this) then told where to fill the glass and asked if I'd like them to do it for me??? Eh Fill it for me at a self service .... Listen up Nandos! I sat down after I poured my own drink waiting on my food, which given its a thick handmade burger didn't take as long as expected
Opted for the Mexican burger- avocado, onions, tomato, tortilla, thick burger and topped with half a lime .... Yeah I didn't get that part either until I decided I wanted lime juice and then I thought it was genius!
Rather than fries I got their Pit wings, choice of hot or pit sauce .... Not a fan of anything too hot so went for the pit sauce .... Now beware..... They either screwed up and gave me hot sauce or the pit sauce is just hot anyway, either way the bottomless drink was a god send as I went up no fewer than 6 times (worked out at 45p a glass )!!!
The burger was ok, wasn't completely blown away with the flavours, the burger patty itself was a little dry .... Hence the addition of the lime juice.
As I ate I was revisited, always as I had just taken a huge bite of burger.... Think waiters etc have this as an in joke.... Waiting around till you bite then rushing over to ask a question so you can mumble through the mess politely saying it's fine
On the revisits again I was asked if I'd like them to refill my drink ..... Honestly Nandos are you listening to this .... They have the same set up as you guys!
Why not 5* - 4 small wings for £6 wasn't great value, burger patty a little dry and the unexpected spicy mouth burning sauce when I opted away from the hot.
However I will say again, the best service in aeons! The handmade burger company should be proud of their team in this site. read more