Before tonight, this was a definite 4-star rating, but tonight was a 2-star experience, so I'm going to go down the middle and review all my experiences at once.
This place is a burger, steak and American South influenced restaurant. I'm never sure where it fits between fast food and 'real' restaurant and I see it along the lines of the Hard Rock Cafe or one of those places. It's not the cheapest but the food has always been pretty good.
I've been here a few times and before tonight I'd have rated it quite highly. Staff have always been top notch, food has been good quality, it's somewhere that everybody in my family likes, from my unadventurous niece to my wouldn't-eat-a-burger mother. We had a big family meal in here in November for my niece's 21st and everybody loved it. They even played Stevie Wonder's Happy Birthday when they brought out her birthday cake - couldn't have been a nicer experience.
The reason we were there tonight is that Him Indoors missed my niece's 21st celebration and my mum enjoyed it so much and thought it was such a shame he missed it, she gave him a £50 gift voucher for his Xmas. The gift voucher had an expiry date, so we booked and went along tonight. We didn't want a big night out so we tried to book early for 6pm but the guy on the phone said they had a big table coming in at 6 and advised us to go in at 5.30pm if we could, so we did that (and I did appreciate the advice, I'd rather go half an hour early than clash with a big table and not get good service).
So, tonight we went along at 5.30pm. The waiter who met us at the door and then served us for the next half hour was dour, to say the least. We said on the way in that we had a gift voucher and I think he must have thought that we meant a Groupon or discount voucher of some kind. He was quite short with us and when he took our order and we started to order off the main menu, he curtly informed us we could only order burgers with our voucher. When I showed him the voucher (which clearly said "you have £50 to spend on food and drink") he apologised and said we could order anything and, strangest of all, was immediately much nicer to us. I've read a few reviews of places where people going with Groupon vouchers have said their service hasn't been very pleasant because the restaurant isn't actually making much money off discount vouchers, and I wondered if this was something like that. Or maybe he was just having a bad night. He did finish his shift at 6pm so perhaps we just caught him at the end of a long day, but that's not our fault and he could have been a lot more pleasant.
Our starters were very good - Him Indoors had sweet potato soup and I had the mac and cheese croquettes. My croquettes were good although I wasn't so keen on the cold marinara sauce that came with them. The mains were surprisingly disappointing - like I said, we've eaten here a few times before and always thought it was okay. Him Indoors had a burger which he said wasn't very juicy and didn't taste of much and I had the haddock, chorizo and prawn jambalaya - once I'd picked out all the haddock, chorizo and prawns I pretty much left the rest. It was okay, it just didn't blow me away. Him Indoors had a very good blueberry cheesecake for dessert and I had a frozen strawberry daiquiri which wasn't like any other frozen strawberry daiquiri I've ever had - i was expecting an alcoholic strawberry slushie and I got a martini glass with what tasted like watery strawberry juice and no crushed ice. Maybe that's how they do them here, but it was £1 dearer than the ones at the Hard Rock Cafe and not half as good.
Once the grumpy waiter left, the rest of the staff were really good. There were two girls especially who were chatty and friendly and seemed much more on the ball. For two starters, two mains, one dessert, a bottle of wine, a coke and a daiquiri it was £65. Unusually for me, I didn't leave a full 10% tip as I just didn't think it was up to scratch.
In addition, there was a guy in filming some promo video or something. There were signs up saying if you didn't want to be filmed to let the waiting staff know, so when we sat down I said to the grumpy waiter that I didn't want to be filmed, and he looked at me like I was mental and as far as I could see, he never bothered telling the guy doing the filming. So that was quite awkward too as I was really aware of this guy filming and the fact that I didn't want to be in any of his shots.
To be fair, this would never be my first choice for a dinner out with Him Indoors and we were only there tonight because we had the voucher. However, before tonight I would definitely have recommended it, especially for group nights out. I'm not sure how I feel now, tonight was really disappointing. I don't think I'll hurry back. read more