Five Guys, I didn't want our relationship to start this way. Let's pretend you're a potential beau on Tinder. You're telling me that you're the best burger place on the planet, the Willy Wonka of burgers. Your prices are high and I've got high expectations. Very high - because you told me I should have. I didn't get Willy Wonka, I got Dynamo - a pretty lacklustre attempt at something that everyone else has already done, and better (sorry Dynamo, it's true).
So Five Guys came to Scotland and have opened a flurry of stores within a couple of months - there'll be 3 in Glasgow once Braehead opens. Do we need more burger places? No way, but the chains arrived anyway.
I visited Silverburn for a late Monday lunch/early dinner and orders a little cheeseburger, little Cajun fries and a drink which came to £10.75. Pretty damn pricey, I'm sure you'll agree.
The good:
- the drinks machine and refills.
- raspberry coke from the drinks machine.
- Cajun fries have a lot of punch and are generally pretty good.
- Toilets in store rather than having to leave to use the Silverburn ones.
- some staff members - Tracey who took my order was nice and chatty, and the guy cleaning up was really nice and checked on what was wrong with my burger when I complained.
The bad:
- the burger. My bun (bottom half) was super doughy. So doughy I had to take it back and ask for another burger. The replacement one was only moderately better. The rest of the burger was decidedly meh.
- the vibe. It feels like being in Maccas which might not be a bad thing if that's what you like but for the prices, it should be nicer.
- the other staff. I sat near a group having a management meeting who didn't exude professionalism - shouting at staff returning from breaks and telling another staff member she couldn't sit near them while they had a meeting. It felt a bit high school.
Maccas is opening nearby soon, and I'm really not sure how Five Guys will compete. Sure, people will visit once to suss it it out, but then I doubt they'll be back. I hope Five Guys prove me wrong. read more