Let me start by saying, I specifically made an account just to write a review for this place. It was of recent events at this place that I decided never to eat here again.
I love Indian food, and it is quite possible that I have eaten at almost every Indian restaurant in the main Vancouver region. I discovered this restaurant a little over a year ago, and noticed it was always busy - a clear sign that the restaurant must be good.
I have since then, eaten there a total of 5 times, each time with a slight complaint but nothing horrible. My first time eating there, I went with a group of 4 friends and shared the food among our selves. When it came time to pay, the waiter told us he could not split the total bill into 4 people...a very simple thing to do, but we worked it out among ourselves and had one person in the group pay.
The other 2 times, they brought us the wrong dish, but once again didn't mind since we were happy with the dishes and the food still tasted great.
The 4th time, we ordered take out...and was extremely disappointed. The butter chicken came in 5 small pieces with 80% of it just being sauce, the naan was dry and not heated properly, and the dal seemed to lack appropriate amount of spice. We simply decided to avoid ordering takeout again, assuming that the manager does not check over those orders with great detail.
It was the 5th and final time that my interest in this restaurant was lost. I go to eat at a restaurant for its service. I can cook food at home, but I prefer to dine at a place that I get service with respect. 2 months ago, my original group of 4 friends felt like eating Indian, and our preferred choice was Handi. We came to the restaurant and made a reservation for 4 people. Naturally, the restaurant was full so the manager told us to come back in 15min and he would have a table for us. We went to a near by starbucks and waited 30min for the manager to call us. We returned back to the restaurant and they told us that our table was ready. We were seated, served water and were waiting to order. It was then that one of the waiters came to us and told us we had to leave (they did not apologize, and they did not present it nicely either). Being a little shocked at the statement, we asked why - turns out they had over booked and there were others in line before us (but did not arrive on time). Being understanding, we asked how much longer would we have to wait...and their response was "1-2 hours". It was clear to say that we were not going to get any food at Handi that night.
I just want to be clear - the food is amazing and I have nothing against the Chef. However, the management as well as the staff at the restaurant lack organization, do not apologize for any mistakes on their part and do not treat the customer with any respect. A year ago, this was my favorite restaurant, but it appears over time, management has gotten quite sloppy. read more