I genuinely feel robbed of my money. I was expecting some decent food from here, having eaten Chirashi and some a la carte sushi and sashimi of various types here in the past. I was especially looking forward to this because of every other incredible disappointment/ disaster I've encountered and blown my money off of at other restaurants in the general vicinity.
I ordered over the phone, first attempting an online order and it not going through. The guy on the phone said it would be ready in 10-15 minutes. (First off, that's really fast for 2 rolls, unless you hardly have any other orders to fill.) I asked him if he could have it ready by about 30 minutes from that time due to my commute. He told me he'd tell them to wait to make my order. I ended up getting there earlier than expected - closer to 20 minutes from that point of the call, and I went to pick up my order. The cashier went to the back, then came to the front, and saw my order sitting right there behind where she was standing. My food was sitting there, for who knows how long, even though one of the rolls was supposed to be served hot, since it was supposedly a baked roll...unless they just microwaved it. With the way it tasted, I seriously wouldn't be shocked if it was.
I don't know how people around here can relish the most horrifically disastrous food. I tried the Viking Roll, which is amongst the most popular rolls here, so many people raving about it - second listed on the Yelp menu. It's one of the absolute worst "sushi rolls" or whatever "rolls" I've ever tasted. How does anyone enjoy this stuff. Horrific. You seriously might as well just fill a toothpaste tube with melted cream cheese and squeeze it into your mouth. And the sugar in the syrupy soy dipping sauce (yes, dipping - it was syrupy/ thick). WTF?
Then, I figured I was glad I got another roll figuring there'd be leftovers, since I wanted the taste of something raw as well as something baked. I figured it was a no-brainer, easy roll to make and that I'd no doubt, enjoy. Well damn, guess again. It was also terrible. Not gross like the lukewarm one that was supposed to be baked, fresh and warm when I picked it up. But it basically tasted like absolutely nothing...like they prior bleached the fish or something. And where did the sushi "chef" learn how to roll these suckers? This is the first time I've eaten rectangle-shaped sushi. Isn't the point to be able to to easily fit it into your mouth? No, these smart "chefs" want to give the restaurant patrons a challenge, which you'd think I would appreciate. Yeah, I guess I don't. It was about 1" x 2" or more - 1 inch at the base, 2 inches tall. Shoot, I failed the challenge I guess. I was supposed to eat it the long sides, cheek-side, and not width-wise. The extra garnishes that kicked the sides of my mouth just fell back into the container. Total fail. I seriously can't believe HOW BAD this entire order was. I'm p*ssed because so many businesses have robbed me of my money with their cheap quality food, poorly prepared, that is overpriced up the @ss, usually with the worst customer service. I absolutely despise this area and living here, and unfortunately am stuck for the time being. I wouldn't ever act or feel like this unless I felt like I was being violated and cheated of my money, time, and attention. The food is sickeningly overpriced, and the most mind-numbing I've ever had, consistently around SoCal. WTF?
At the very least, each time I've arrived here, the ladies were friendly. But unfortunately, I can't say customer service is on par, due to the fact that I arrived to food that was sitting there for who knows how long when I requested and was told I'd have freshly prepared food, and I haven't dined in, and I'll make sure not to.
Definitely not coming back, unless I feel like having another Kmart roll or Walmart roll that is significantly up-charged and I feel like throwing my money away again. I really hate this place because it feels like I'm slowly burning in some purgatorial nightmare, and the terrible food and customer service are just icing on the brown-colored cake this place is. read more