Good soup, terrible service. I was torn before giving them a two star rating as I rarely do so. But to me 3 star means "not so great but I would prob still come back" if nothing else is available. But I really don't see myself coming back...
Let's start with the food. It was interesting to try something so authentic. We tried the flank and the brisket soups. The meat was tender, melt in your mouth, and is quite similar to what the cooked beef in Vietnamese pho. The broth came unseasoned, and salt and green onions were provided on the table. There was a bowl of rice and 2 types of kimchi. The cabbage kimchi was good, though I have had better homemade baechu kimchi where I could taste the shrimp and crab in the seasoning. The kkakdugi or cubed radish kimchi was bland and too sour.
Now to the horrendous service. We walked in at 11 on a Sunday morning. There were 2 groups in the restaurants, one already finished their meal waiting for the check. The middle age lady server just stared at us, and only pointed to a table after I said "table for 2 please?". The weird thing was how later on, we witnessed her greeting everyone else. Now they all happened to be Korean... I decided to give her the benefit of the doubt, that maybe she was shy to Americans. But it never got better. I asked about the items on the menu; she answered curtly trying to rush us along. We got our food, and while I was still seasoning my soup she came by to take away the onion bowl. Hm, I didn't think green onion was all that expensive ... and all the other tables kept their bowls until the end of he meal. Wtf! We had to ask for a refill of kimchi even though she saw we were all out and our large-size soups were more than half full. No tea refill. We finished our meal and waited for her to come by and give us the check to no avail. Finally we just got up to the counter to pay her. I gave a 10% tip for the crappy service. She immediately said "only this?" and didn't even try to hide a sully face. I actually wanted to take back that 10%, but my companion decided to keep the peace by adding another 5%, and her expression changed back to normal! Utterly shameless. We also witnessed her clean a table by grabbing the used napkins, dippin them into the left over tea in the guest's cup and used that to wipe the table. Maybe the napkin was barely used, maybe the guest didn't touch the tea... but still!!! That was just gross. What if the previous guest spit in the napkin? Is that all over my table?
Anyhow, soup was okay, but I would rather have my beef soup come seasoned like in pho, and not deal with unpleasant server. Now keep in mind this rating is based on our experience at this restaurant. They might be super nice and respectful to other customers, and I am sure those would give them excellent reviews. This was our experience however, of an unwelcoming visit and a shameless server. Someone please tell her that tips are for good service and not mandatory like sale tax. If she
Wants tips like what is given in a typical American restaurant she better start raising the customer service standard. read more