The best tire shop in all of Wisconsin!!! Beyond helpful and…read moreunderstanding staff who will do everything in their power to help and get you back on the road safely. Over the last 15 years I've gone to multiple shops around town and no one has compares to this place. I go here for all my tire needs and am helped out the same day. Great turn around time and amazing customer service. Don't go anywhere else.

Very professional staff. I arrived at a pretty busy time but they made a point of telling those in…read moreline that they will be cared for soon. I had a tire with a slow leak and this is apparently something that they will fix as a courtesy - no charge and I did not purchase my tires from them. Even though it was quite busy that day I was texted about 2 hours later to tell me the car was ready for pick up. Each staff member I watched acted in a friendly, professional manner. This business goes the extra step to earn your loyalty.

Amazing customer service! They were beyond busy but when it was my turn at the counter; they…read morefocused on me and took their time to listen to the problem and get to the bottom of what was going on. Instead of bringing my car in, charge me for every little test they would do and come up with same answer, just with me having less money for Xmas gifts. I wrote this review and just realized I never posted it. lol. But they deserve the praise. And btw, it ended up being a big fix but at the end of the day, they saved me so much money it was crazy. Thanks everyone!

I've been using Chet's for over 30 years. Wonderful people and service! Cost competitive with…read morevirtually any repair shop in town. They've done everything from transmissions to new tires. Will actually contact you when oil changes or other routine maintenance should be done. Eric (Chet's son) and his team go out of their way to give 1st class, personalized service. Wouldn't take my cars anywhere else!

This is a review posted for my brother's experience here. He doesn't do Yelp, but I wanted to make…read moresure this Goodyear location got their shoutout! They're very honest and upstanding, which is apparently hard to come by when it comes to servicing cars! The Zimbrick Honda dealership's service center (the one on Grand Canyon Drive) in town told my brother that his car was leaking transmission fluid from the axle seals. They also mentioned that his air intake hose was about to tear, and it needed to be replaced immediately. Both of these were strange findings as his car is not that old and has relatively low mileage. So, he took the car to Goodyear to get another quote and a second look. The dealership quoted him for $840 for the transmission fluid issues, while the folks at Goodyear quoted him for literally HALF THE COST of the dealer. However, they also said they couldn't find a leak. Apparently, his car's seals were totally fine. As for the air intake hose, Goodyear found that it's only slightly worn from weather and time, but it looks fine. The mechanic at Goodyear said they wouldn't recommend my brother to go out of his way to replace it until a light comes on for it on the dashboard of the car. Wow, the dealership completely tried to rip him off! BONUS: They're so honest and standup at this Goodyear that they went one step further to say that they weren't comfortable charging him with anything because no services needed to be done. They didn't even charge my brother for the part they ordered because they will just send it back for him at no cost. How amazing are they, right?! This is how you build a loyal customer base. This is how you get customers to come back time and time again. All it takes is honesty and offering fair prices for good service. Highly recommend this Goodyear location to save money and not risk being ripped off! You'll be treated right here! (Also, do NOT go to Zimbrick for servicing, obviously)

Pay them to redo my front and back brakes. They didn't lubricate the brakes before they installed…read morethem and then claimed that the brakes were no longer covered under the warranty when I brought the issue up. (It was like 200 miles after) Literally how retarded can you be?

Awesome service from the team at Goodyear Madison!…read more My Mercedes GLS 550 broke down around 10 PM on a Sunday. I had no choice but to leave it in their parking lot, put the keys in the drop box, and leave a note explaining what happened. Kory M. called me the next day, quickly figured out what was wrong, ordered the needed part, replaced the hose, and had the vehicle ready for me to pick up on Tuesday. What impressed me most was how professionally they handled everything. I was in a vulnerable position with a broken-down vehicle left at their shop, and they were honest, fair, and didn't try to take advantage of the situation. Great communication, fast turnaround, and excellent service. Thanks Kory and the entire Goodyear Madison team--you guys really helped me out!

I had taken my car in for brake replacements and it was the biggest headache ever. Not dealing with…read moreGoodyear but the "replacement". When I first got my car back they had not tightened on of the bolts in the struts and I got underneath my car when I got home and tighten myself. I took it back in and they went through and made sure all the bolts were tight. But once again I left and I heard the worst banging ever whenever I hit a bump. Turns out i was missing a guide bold in my back right caliper. It was just bouncing up and down. I do not recommend taking the vehicle you have spent your hard worked money on to have it messed up by a "professional". Re: I'm not looking to come back in and have my car looked at again. I went in after my initial break appointment to have it checked over again and had another problem with the caliper and I had fixed it myself. My cars been totally fine ever since but it's the fact that I had to come back in anyways to resolve the issues only to have another problem pop up which shouldn't of happened.

Rob is a cool dude in a loose mood, he knows how to deal with people and comes across as a straight…read moreshooter. Don also enlightens the reception area with courtesy and knowledge. These guys make the place comfortable.

This is my go to car care place. I've always had great service and communication about services…read morewith them. Their rewards program is a worth while savings method. No matter how big or small my vehicle issue has been, they have helped.

I have been a customer of Smiths since 2011 and have had them work on all four of my vehicles at…read morevarious times. The work that Smiths has done for me ranges from oil changes, tire repair, and other regular maintenance to more major repairs like motor mounts, strut replacements, and A/C systems. I have found Smiths staff to be very courteous, professional, and honest and the quality of the work performed has been excellent. They also honored their warranty when a replacement part proved to be defective, replacing the part with a new one and changing nothing for the labor to swap out the bad part. Smiths is a great choice for your vehicle maintenance and repairs.

We came in right before closing today. With a blow out tire of my daughter's car. They were able to…read moreget a new one put on the rim with little notice. They saved me a huge headache. Not having to wait until the next day also. Thank you very much for all the help today. I really appreciate the customer service and care they gave.

Great service! Greater Staff!! Michel was really helpful and supportive about the tire puncture!!…read moreGotta tell all my friend about it!!!

Horrible customer service. I would take your car literally anywhere else before taking it here…read more I booked online for 4 new tires and an oil change. The oil change was over priced, but it was worth it for the convenience of getting the tires. I dropped the car off at 8:30 am, and told them any time before 4 would work for me, which I felt was plenty of time. When I was dropped off to pick it up at 4:30, it still wasn't ready. After waiting an hour, at 5:30 they told me they didn't have the tires. The service tech was apologetic and admitted they messed up. I then waited 30 minutes for them to put the old tires back on. After 9.5 hours total, 1.5 of which I waited in person, all I got was an oil change. When I tried to reschedule the following week, which they told me to do, they said they couldn't get me in for several days, so I scheduled for a week out. Then they said they didn't have the tires in stock. I asked if they could get them by my appointment a week later, and they said they had no idea when they would be back in stock. I went online to the Firestone site to file a complaint. The online customer service told me a manager would reach out in 2 business days. 4 business days later, and I haven't heard anything. Not only is the service horrible, but they don't even care to try to make it right. Avoid at all costs.

Awesome place . The manger and team are all helpful and engaged. The store is well merchandised…read moreand the staff can help you fit your gear. I joined the club and have save some money already. Recommend.

The staff along with the regular customers here are actual riders with real experience who have a…read moretangible excitement for helping shoppers. If you love bikes and want to get some cool stuff for a fair price and enjoy the whole experience, go to this cycle gear. Can't even tell you how many times I'm talking to an employee and a regular customer comes in and daps me up and adds their own two cents into the conversation. The community at this store is unreal and the vibes are immaculate. Shoutout my guy Javier! Seriously good dude responsible for helping me select nearly my entire kit by now. Ride to this store, meet some new friends and leave with some new swag.

Steve was a savior! I live out of sate and need help for my niece. Tire issues turned to lug nut…read moreissues! Steve walked her through what needed to be done and after a week's time still honored the sale price he quoted me even after the sale was over! Thank you to him and his team

The appointment for two front tires took 2.5 hours. They then returned my car with a missing…read morehubcap. I noticed right away but assumed it was in my car as that has happened before. I got home and could not find the hubcap and the store was closed. The next morning the store manager first tried to blame me and said it fell off on the way home (that has never happened on this vehicle). He then told me to order one and come back in for a refund. The original hubcaps are near $100. The manager then said he will order some for $16 and call me. I even accepted the aftermarket hubcap that will not match but its been over a week and they seem to care less about it.

absolutely shit company policy and lazy attitudes. they own't do roadside assistance unless you…read morehave an account w them or a national account.... just another company screwing the small local companies that get refused service because they pay w cash debit and credit. but if you were big corporation they be right there to help you.

Had a flat due to a spike in a rear tire and took the vehicle to Southside for repair ASAP. They…read morecouldn't repair the tire so they sold my wife two middle of the road tires. Good so far. Week later she stopped in to have two of the same for the front. Was told they were discontinued and sold her two entirely different more expensive tires. I told her to take it back next business day and get two of the same on the rear to match the front. Different attendant this time and he told her he could get two of the same mounted on the rear which she was previously told by another attendant were discontinued. She told him No thank you just make the two rear tires match the more expensive front ones. The attendant agreed and said he ordered them and would be about a week. Today she goes back in to have them mounted and they installed two of the less expensive ones in the front to match the ones in the rear. To top it off they charged another mounting fee for the two front tires installed today. How is that good business ? It was their mistake to begin with. My wife asked for the same tires all around and wound up with two different sets. Would you pay a total of 500 + bucks to have 2 sets of different tires installed on your vehicle ? I don't think so. How does all of this inconvenience fit in with the Southside Tire Mission Statement and the ABOUT this company posted on the website ? To top it off the installers left the tire sticker on the treads of one of the tires. I wanted to take the vehicle back to the store and express my extreme dissatisfaction with the follow up service provided but my wife is just totally disappointed with the whole situation. This type of service is TOTALLY UNACCEPTABLE no matter how you twist and turn it. I will NEVER recommend and or purchase another tire or service from this facility or any of its affiliates. Next time the spare in the trunk is coming out until a reputable tire replacement facility is located.