Rip off! They promote the Harley Davidson VISA card in which you get 3% rewards towards future…read moreHarley-Davidson purchases at any dealership in the country but then they turn around and charge you a 3% fee for using it because apparently they're not making enough money on their already inflated prices!

Yesterday I had a particularly excellent service experience with a parts technician (Dakota). He…read morewas extremely knowledgeable about my particular bike, model and its quirks. There's not enough good things to say about the experience. They are friendly bunch so stop in if you have a minute say hi I can't speak for the sales staff. I can't let a review go by without mentioning how expensive stuff is but when there's only two tiny strips of rubber between me and the pavement, I'll just eat the expense.

Very professional staff. I arrived at a pretty busy time but they made a point of telling those in…read moreline that they will be cared for soon. I had a tire with a slow leak and this is apparently something that they will fix as a courtesy - no charge and I did not purchase my tires from them. Even though it was quite busy that day I was texted about 2 hours later to tell me the car was ready for pick up. Each staff member I watched acted in a friendly, professional manner. This business goes the extra step to earn your loyalty.

Absolutely the BEST customer service I have ever had! Had separate appointments for wheels and…read moretires. Both went smoothly! Will come to these guys in the future definitely!

Steve was a savior! I live out of sate and need help for my niece. Tire issues turned to lug nut…read moreissues! Steve walked her through what needed to be done and after a week's time still honored the sale price he quoted me even after the sale was over! Thank you to him and his team

The appointment for two front tires took 2.5 hours. They then returned my car with a missing…read morehubcap. I noticed right away but assumed it was in my car as that has happened before. I got home and could not find the hubcap and the store was closed. The next morning the store manager first tried to blame me and said it fell off on the way home (that has never happened on this vehicle). He then told me to order one and come back in for a refund. The original hubcaps are near $100. The manager then said he will order some for $16 and call me. I even accepted the aftermarket hubcap that will not match but its been over a week and they seem to care less about it.

Scammers don't bother to have your car fixed. They had lie to me saying my car has been fixed.read more

I don't know if they are good. They never got back to me or answered my calls. I left voicemails,…read moreemailed, and sent an appointment request via their facebook page. And, nothing. Seriously? That's really bad service and if you're too busy to call anyone back put that on your damn voicemail greeting. Chet's car care actually answered the phone and got me in the next day. For a simple fix that could have been Dutches business if they cared to return calls.

Great service! Greater Staff!! Michel was really helpful and supportive about the tire puncture!!…read moreGotta tell all my friend about it!!!

Horrible customer service. I would take your car literally anywhere else before taking it here…read more I booked online for 4 new tires and an oil change. The oil change was over priced, but it was worth it for the convenience of getting the tires. I dropped the car off at 8:30 am, and told them any time before 4 would work for me, which I felt was plenty of time. When I was dropped off to pick it up at 4:30, it still wasn't ready. After waiting an hour, at 5:30 they told me they didn't have the tires. The service tech was apologetic and admitted they messed up. I then waited 30 minutes for them to put the old tires back on. After 9.5 hours total, 1.5 of which I waited in person, all I got was an oil change. When I tried to reschedule the following week, which they told me to do, they said they couldn't get me in for several days, so I scheduled for a week out. Then they said they didn't have the tires in stock. I asked if they could get them by my appointment a week later, and they said they had no idea when they would be back in stock. I went online to the Firestone site to file a complaint. The online customer service told me a manager would reach out in 2 business days. 4 business days later, and I haven't heard anything. Not only is the service horrible, but they don't even care to try to make it right. Avoid at all costs.

Had my car sent in for a pre purchase inspection as I am out of state and they did a very good and…read morethorough job at a fair price. I personally talked to Pete and he was very good to me and super personable and easy to work with.

Do not take your vehicle here! The technicians and management failed not only to repair my car but…read morealso to take accountability after I was stranded on the side of the highway due to their inability to fix the problem. They lied about the state of the car saying there were no issues after it died on me mid highway drive. Assistant manager Alex Evergreen has absolutely no sense on integrity and should NOT be allowed near a car!

I had taken my car in for brake replacements and it was the biggest headache ever. Not dealing with…read moreGoodyear but the "replacement". When I first got my car back they had not tightened on of the bolts in the struts and I got underneath my car when I got home and tighten myself. I took it back in and they went through and made sure all the bolts were tight. But once again I left and I heard the worst banging ever whenever I hit a bump. Turns out i was missing a guide bold in my back right caliper. It was just bouncing up and down. I do not recommend taking the vehicle you have spent your hard worked money on to have it messed up by a "professional". Re: I'm not looking to come back in and have my car looked at again. I went in after my initial break appointment to have it checked over again and had another problem with the caliper and I had fixed it myself. My cars been totally fine ever since but it's the fact that I had to come back in anyways to resolve the issues only to have another problem pop up which shouldn't of happened.

Very slow and unresponsive service. I was getting an oil change and tires. Told 2-hours... 4.5…read morehours later and they're still working on it. No reason given for delay.

I had scheduled my car for a battery replacement solely for their policy of if you buy a battery…read morefrom Walmart, the install is free because for my car you have to remove the tire to get to the battery and most other places would charge labor. We called multiple times prior to scheduling an appointment asking if that would be an issue or an extra charge and were told it would be free. My cars battery is dead so we had to portable jump start the vehicle to get it to the Walmart for the appointment. We had stopped the car off around 3:30pm for a scheduled 4pm appointment. We dropped off early so we could go run errands and come back when it was done. We received a phone call at 4:45pm telling us that in order for them to change the battery, the driver front tire needed to be removed but according to them, the tread wasn't legal for them to put back on after the battery replacement and we would need a new tire. We replaced the tires on the car a little over a year ago so we thought it was unnecessary but we said no problem, we will pay for the tire. They agreed and resumed service, or at least that what's we believed. We did not get a text notification saying the service had started until 6:41pm and the auto department closes at 7pm. They called us again at 6:51pm saying they could not get the tire off due to seized bolts and they did not have the tools to break it. At this point we are mad and went back to pick up the key and was told to pick up at the FRONT customer service desk. We arrived at 7:15pm, stood in line for 15 mins at the service desk only to be told the key is back in the automotive dept. We spoke with two people from the service department and a coach, after looking at the tread on our tires and it was FINE. Again, these tires were put on maybe 14 months ago. We truly believe they realized they had to remove the tire to get to the battery and decided they didn't want to do the job so came up with ridiculous excuses and gave us the run around and wasted my time. The automotive employee was also smiling and laughing when we were expressing our frustration which was extremely unprofessional. NEVER get service here unless you want low quality technicians handling your vehicle that do not want to put in any effort.

If ZERO stars were an option, that's what rating I would give…read more The front counter staff worked at a very slow pace and didn't even acknowledge my presence for the 20-30 minutes I waited to be helped. When I came back to pick up my vehicle, I waited another 15 minutes before receiving acknowledgement, much less service. In that time, 3-4 mechanics walked right by myself, and the others waiting to be helped. I caught eye contact with the manager, who before looking up was dragging his feet, tossing a trinket in the air. I'm sure he could could see the frustration in my demeanor. He approached and asked if he could do anything. I said that all I needed were my keys so I could leave. He proceeded to say that he could not help me because he was supervising, and that I would have to wait until the ONE counter employee came back in. WHAT?! I'm sure in the amount of time you spent dawdling around the room, tossing a gadget in the air, you could have taken care of a few people in line. If the MANAGER himself was rude, offered poor service and excuses, it will tell you a lot about how the rest of the staff is going to be run. NEVER AGAIN WILL I RETURN AND I WILL SHARE THIS INFORMATION WITH ANY AND ALL WHO INQUIRE.

This is my go to car care place. I've always had great service and communication about services…read morewith them. Their rewards program is a worth while savings method. No matter how big or small my vehicle issue has been, they have helped.

I took my wife's car in because the wrong recharge (totally my doing) had been used on the air…read moreconditioning. The guy I talked to discussed with me what would have to be done but it could be done, just maybe expensive. Even gave me an estimate that I signed. Cool. Not 20-25 minutes later my wife called me to say they had called her at work to say come pick it up and they were pretty rude about it. Nothing to be done. I went right over (so maybe a half hour had passed) and spoke to the same tech. It was like it was a different guy. He was rude and snippy and told me I would ruin his "$100,000 machine" with this repair. And maybe I should go and talk to the friend who helped me in the first place for ideas on how to fix it. Pretty much just threw my keys at me. Wow. As a recent addition to the neighborhood looking for a new garage I guess I can cross this one off my list. And maybe you should too.

Don't let the other reviews fool you. Based on my experience, I would not recommend this shop or…read moreits staff. I brought my car in on August 10th for an oil change, tire rotation, and to check a service light on the dash. About an hour later I got a call about it, and was given an outrageous quote to repair the root cause of the light, which turned out to be my alternator. On that call I wasn't given any real explanation or even a breakdown of the cost. That's also where I learned about a diagnostic fee I would be charged even if I went ahead with the repair, something I was never told about upfront. I declined the repair. After that call, I got quotes from a dealership and two other local shops for the same alternator repair. DiMaggio was going to charge me roughly 30 percent more than the dealership and nearly 70 percent more than the other local shops. Nobody called to let me know my car was ready, so I showed up assuming it was done. At pickup, I was charged for services I never approved, with no explanation until I pushed for one. My invoice said I had been given a courtesy vehicle inspection, but I didn't actually receive the results until after I had already complained. When I asked for the manager's contact information in person, I was handed a business card with an incorrect email address on it. I had to track down his correct email myself just to reach him. He did call the following day, and I'm giving 2 stars instead of 1 only because of that call, but the conversation mostly defended his team's handling of things rather than offering any real path to fixing it. Because of that, I ended up taking my car to another shop instead. This experience was more than terrible. It didn't make sense on paper or even in person. Avoid this shop if you can.

It's been a while since I had my car serviced there. At that time when I did go to DiMaggio's the…read morefront desk was VERY Nice and was informative! I didn't have to wait long and they did do a good job with my car. I would recommend this business to anyone.