I was so stressed and nervous about getting a new battery. I don't have any understanding of…read moreanything surrounding cars so I was really worried I was going to be taken advantage of. Luckily, I got Marcia to help me out! She greeted me immediately despite how busy it was! She was super patient and understanding about my lack of car knowledge. She even taught me how to do it and answered all my questions. I am so thankful to her she should get a raise for being so amazing!

I stopped in here because something was wrong with my vehicle and I was worried the alternator…read morewasn't charging my battery. Jose (store manager?) came out to test it. He was very knowledgeable about what was going on, made recommendations, and had me on my way almost immediately.

Parking lot sucks!!!!! Backed into a spot after a snow storm couldn't tell there was a massive and…read moreI mean massive pothole in that took up the whole spot!!! GUESS WHAT sliced my tire and cause me to get a flat less than a couple minutes down the road!!!!!!! Ruined my plans for the night and the following day!! (Disclaimer I love Oreilly's normally but YOU NEED TO FIX THE F' PARKING LOT) (Please and Thanks)

Store manager Erik Dovers went above and beyond not only determining the problem with my wiper…read morewasher reservoir (dealership said the reservoir was cracked) Erik determined it was the pump had broken saving me over 200. He didn't stop there, he got out and actually installed it for me which he didn't have to do. Give the man a raise. Single handedly made me a believer in this store will be back here in the future.

I had scheduled my car for a battery replacement solely for their policy of if you buy a battery…read morefrom Walmart, the install is free because for my car you have to remove the tire to get to the battery and most other places would charge labor. We called multiple times prior to scheduling an appointment asking if that would be an issue or an extra charge and were told it would be free. My cars battery is dead so we had to portable jump start the vehicle to get it to the Walmart for the appointment. We had stopped the car off around 3:30pm for a scheduled 4pm appointment. We dropped off early so we could go run errands and come back when it was done. We received a phone call at 4:45pm telling us that in order for them to change the battery, the driver front tire needed to be removed but according to them, the tread wasn't legal for them to put back on after the battery replacement and we would need a new tire. We replaced the tires on the car a little over a year ago so we thought it was unnecessary but we said no problem, we will pay for the tire. They agreed and resumed service, or at least that what's we believed. We did not get a text notification saying the service had started until 6:41pm and the auto department closes at 7pm. They called us again at 6:51pm saying they could not get the tire off due to seized bolts and they did not have the tools to break it. At this point we are mad and went back to pick up the key and was told to pick up at the FRONT customer service desk. We arrived at 7:15pm, stood in line for 15 mins at the service desk only to be told the key is back in the automotive dept. We spoke with two people from the service department and a coach, after looking at the tread on our tires and it was FINE. Again, these tires were put on maybe 14 months ago. We truly believe they realized they had to remove the tire to get to the battery and decided they didn't want to do the job so came up with ridiculous excuses and gave us the run around and wasted my time. The automotive employee was also smiling and laughing when we were expressing our frustration which was extremely unprofessional. NEVER get service here unless you want low quality technicians handling your vehicle that do not want to put in any effort.

I would give it a 0 star if I could. Worst service ever. Do not go here. Customer service is non…read moreexistent

Ver nice and knowledgeable staff polite and accurate. Product arrived as promised after we paid…read more These are special order items so you have to pay on order. No surcharge for using credit card. No discount for paying in cash. You pay after installation for the installation.

I work closely with MAT at my company. It is incredible seeing their work with detailing and…read moreoutfitting lights and speakers for our customers. They detailed the company trucks as well as my personal truck and boat. Wow do they do an amazing job. Many of my coworkers get their vehicles detailed and undercoated with them and I have only heard great things. Doesn't matter if they're working on a customers vehicle or mine they do the same amazing job. Their employees have voiced how much they love their job and who they work for. I always say that i will gladly pay more for one company to do it right the first time and thats just what MAT does.

I was visiting my mom in Madison when I stopped in; knew it was going to be raining again the next…read moreday. My back windshield wiper was past its need to be replaced & I didn't want to drive two hours back home in the rain not being able to see out the back. I went into J&H and John promptly looked up what size I would be needing. He called out a very friendly & helpful employee to not only grab the one I needed, but also install it for me! I was very happy I stopped in at J & H. Fast, helpful service from some really nice guys. Does this lady (with her purple hair) know what she's doing in the auto part shop? No! I was a little nervous honestly, but you made me very comfortable, so thank you!

Owner gave me phone numbers of mechanics he knows and could recommend. Saved me a TON of money!…read more Very nice.

I'm sure they have the car parts and accessories that you need. It's just for me, every time I've…read moregone in, it's been a 50/50 toss up as to the service. And honestly, if I were a woman, I wouldn't touch this place with a ten foot pole as once there was person at the counter who treated me like I was a "dumb blonde female" when I asked a question about part availability and for confirmation that I would be buying the correct part. Look, I'll admit my knowledge about cars isn't the greatest, even after having worked at a dealership. However, I find it discouraging, and frankly disgusting, that you're going to make the assumption that everyone who comes up to you to ask a question doesn't know one iota about cars, male or female. Whether or not this person still works there, I honestly don't know as I haven't seen him the last few times I went in. However, if you want to not automatically be treated like an idiot, I would suggest traveling further to visit NAPA, Advanced Auto Parts, or AutoZone, where each time I've visited these places, I was at least treated with enough respect and not made to feel like I was interrupting the person's daily task of doing nothing.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

They are the best! I mentioned that my headlights went out to my friend, and she told me to come…read morehere - I am so glad I did! The man who helped me was incredibly nice and didn't make me feel stupid when I knew NOTHING about my car or how it works. He came out and looked at my headlights to make sure I got the right bulb, and even went ahead and replaced the one that was accessible, and showed me what I would need to do to replace the other one. Their service is super friendly and they clearly know what they're doing!

I came in for wiper blades and headlamps and got excellent service from Caleb at the front desk,…read morewho installed the wipers. When I came back in after struggling to install a headlight myself, he popped outside to give me a hand. He was friendly and helpful and it such was a positive experience. I'll be back to this location for my next car need.

Blake the sales manager is great and always goes the extra mile when I go there with requests for…read moreoddball parts for my car, lawn tractor, or UTV. He'll spend 10 minutes doing research to find what I need and has yet to let me down.

Knowledgeable employees who helped me quickly find the part I needed, first on their computer…read moresystem and then in the store. They gave me recommendations on the better brand and their own opinion of what they would buy if they were in my shoes without pressure to buy the most expensive parts. After I was checked out, they offered to install it for me, but I declined because there were other customers in the store and I could do the job myself, but it was a nice offer. Will return!

Your radio is not supposed to lock you out and require you to strive to the dealer for a secret…read more reentry code after the auto parts store botches a $200 battery installation. Customer Disservice was no help and a huge waste of time.

Best place in town to get your tires! The staff here are all fantastic. They really try their best…read moreto help you out and get you on the road as soon as possible. I really like that you have the option of storing your tires with them. My favorite tire shop mainly because THEY ARE HONEST.

I wanted to give a shout out to Mr. Saul. Absolutely impeccable customer service. So kind and…read morerespectful to each customer that he interacted with. A huge asset to the store, I feel.