I was short on time and my wife's car needed an oil change. I came here and was treated to nothing…read morebut kindness. They even brewed me a fresh pot of coffee. They offered me some up-sells but I politely declined. No hard sell. I requested to opt out of the dexos oil and go a basic oil change with a coupon. They obliged and allowed me to sign a waver to opt out of dexos. I highly recommend. http://www.agcoauto.com/content/news/p2_articleid/17 I don't understand how this place gets such bad reviews?

terrible experience said they couldnt change my oil filter because it was in a weird spot. I have a…read morecrown victoria 2006 there is nothing weird about it. they gave the vibes of just trying to get me out of there quickly. fire the mechanic

Steve was a savior! I live out of sate and need help for my niece. Tire issues turned to lug nut…read moreissues! Steve walked her through what needed to be done and after a week's time still honored the sale price he quoted me even after the sale was over! Thank you to him and his team

The appointment for two front tires took 2.5 hours. They then returned my car with a missing…read morehubcap. I noticed right away but assumed it was in my car as that has happened before. I got home and could not find the hubcap and the store was closed. The next morning the store manager first tried to blame me and said it fell off on the way home (that has never happened on this vehicle). He then told me to order one and come back in for a refund. The original hubcaps are near $100. The manager then said he will order some for $16 and call me. I even accepted the aftermarket hubcap that will not match but its been over a week and they seem to care less about it.

This is the most fun place to come with some of the best entertaining friendliest amazing oil…read morechange that you can get. I decided to get a oil change on one of the coldest days I've had and to see the amazing crew working in, not only very cold weather, but it was snowing as well. A customer could not have asked for a better team thank you all for the great service and for keeping me laughing, we will see you soon.

My daughter took her Ford Taurus in for an oil change. At the end of service the tech could not…read moreget the hood to close. Another tech came over and said "just slam it really hard", which he did. I later looked at the car and the hood was notably out of alignment. Upon opening the hood the first thing I noticed was that the cap for coolant reservoir was sitting next to the tank as was not put back on. This was holding the hood up. She called back to the location and spoke to the Manager, he said she can come back and he will "top it off" I had told her to demand a full system flush. The manager said he can't offer that without seeing it, and seemed very disinterested. He never asked her for her name, invoice number or specifics, nor did he offer to schedule. Noting here that VIOC address concerns by asking you to contact the care team. I sat on hold for 15 mins twice and their system dropped me. I then used the chat feature and was able to file a claim. I was told local management would call within two days, but usually sooner. I asked for an area/district manager or higher leadership since the local manger was already dismissive. UPDATE - They have contacted me on the claim and they are flushing the system and refunding the initial service. This is the resolution I was expecting.

This is my go to car care place. I've always had great service and communication about services…read morewith them. Their rewards program is a worth while savings method. No matter how big or small my vehicle issue has been, they have helped.

I took my wife's car in because the wrong recharge (totally my doing) had been used on the air…read moreconditioning. The guy I talked to discussed with me what would have to be done but it could be done, just maybe expensive. Even gave me an estimate that I signed. Cool. Not 20-25 minutes later my wife called me to say they had called her at work to say come pick it up and they were pretty rude about it. Nothing to be done. I went right over (so maybe a half hour had passed) and spoke to the same tech. It was like it was a different guy. He was rude and snippy and told me I would ruin his "$100,000 machine" with this repair. And maybe I should go and talk to the friend who helped me in the first place for ideas on how to fix it. Pretty much just threw my keys at me. Wow. As a recent addition to the neighborhood looking for a new garage I guess I can cross this one off my list. And maybe you should too.

Had my car sent in for a pre purchase inspection as I am out of state and they did a very good and…read morethorough job at a fair price. I personally talked to Pete and he was very good to me and super personable and easy to work with.

Do not take your vehicle here! The technicians and management failed not only to repair my car but…read morealso to take accountability after I was stranded on the side of the highway due to their inability to fix the problem. They lied about the state of the car saying there were no issues after it died on me mid highway drive. Assistant manager Alex Evergreen has absolutely no sense on integrity and should NOT be allowed near a car!

Scammers don't bother to have your car fixed. They had lie to me saying my car has been fixed.read more

I don't know if they are good. They never got back to me or answered my calls. I left voicemails,…read moreemailed, and sent an appointment request via their facebook page. And, nothing. Seriously? That's really bad service and if you're too busy to call anyone back put that on your damn voicemail greeting. Chet's car care actually answered the phone and got me in the next day. For a simple fix that could have been Dutches business if they cared to return calls.

Horrible customer service. I would take your car literally anywhere else before taking it here…read more I booked online for 4 new tires and an oil change. The oil change was over priced, but it was worth it for the convenience of getting the tires. I dropped the car off at 8:30 am, and told them any time before 4 would work for me, which I felt was plenty of time. When I was dropped off to pick it up at 4:30, it still wasn't ready. After waiting an hour, at 5:30 they told me they didn't have the tires. The service tech was apologetic and admitted they messed up. I then waited 30 minutes for them to put the old tires back on. After 9.5 hours total, 1.5 of which I waited in person, all I got was an oil change. When I tried to reschedule the following week, which they told me to do, they said they couldn't get me in for several days, so I scheduled for a week out. Then they said they didn't have the tires in stock. I asked if they could get them by my appointment a week later, and they said they had no idea when they would be back in stock. I went online to the Firestone site to file a complaint. The online customer service told me a manager would reach out in 2 business days. 4 business days later, and I haven't heard anything. Not only is the service horrible, but they don't even care to try to make it right. Avoid at all costs.

Great service! Greater Staff!! Michel was really helpful and supportive about the tire puncture!!…read moreGotta tell all my friend about it!!!

I had taken my car in for brake replacements and it was the biggest headache ever. Not dealing with…read moreGoodyear but the "replacement". When I first got my car back they had not tightened on of the bolts in the struts and I got underneath my car when I got home and tighten myself. I took it back in and they went through and made sure all the bolts were tight. But once again I left and I heard the worst banging ever whenever I hit a bump. Turns out i was missing a guide bold in my back right caliper. It was just bouncing up and down. I do not recommend taking the vehicle you have spent your hard worked money on to have it messed up by a "professional". Re: I'm not looking to come back in and have my car looked at again. I went in after my initial break appointment to have it checked over again and had another problem with the caliper and I had fixed it myself. My cars been totally fine ever since but it's the fact that I had to come back in anyways to resolve the issues only to have another problem pop up which shouldn't of happened.

Very slow and unresponsive service. I was getting an oil change and tires. Told 2-hours... 4.5…read morehours later and they're still working on it. No reason given for delay.

I have been looking for a new used car for 6 plus months. The inventory they have at Emblem is…read moreworth visiting them. Unlike a used car lot at a dealership where they have a lot of trade ins and have to take a less than stellar car, this place hand picks their cars, aiming for the best used cars. I also found them to be "no pressure", if their car is the right one for you great, if not that's OK, no sales pressure. This is perhaps the best experience I have had buying an automobile.

Very personable employees. It's a small dealership but they are the nicest small dealership out…read morethere. Latif is professional and the team has high standards of customer service. They have their own service center too which I didn't know, but it's offsite. Gave me a free oil change after purchase!

I was so stressed and nervous about getting a new battery. I don't have any understanding of…read moreanything surrounding cars so I was really worried I was going to be taken advantage of. Luckily, I got Marcia to help me out! She greeted me immediately despite how busy it was! She was super patient and understanding about my lack of car knowledge. She even taught me how to do it and answered all my questions. I am so thankful to her she should get a raise for being so amazing!

I stopped in here because something was wrong with my vehicle and I was worried the alternator…read morewasn't charging my battery. Jose (store manager?) came out to test it. He was very knowledgeable about what was going on, made recommendations, and had me on my way almost immediately.