Talk about friendly service! The professionals at West Town Monona Tire always smile when they…read morewelcome me before efficiently address whatever car need brought me in. Their service is prompt and thorough and their findings, work and charges are always transparent. I like that they always distinguish between necessary and optional work. It's so easy to get things done with them. "Valued customer." -- that's how I feel at West Town Monona Tire. Thanks!

Fixed coolant leak, get it home, still leaking coolant. Shop claims system was pressure tested and…read morepassed. Get it back into the shop; fix second leak with additional parts and labor costs. Claims pressure tested system and passed for the second time. Currently no leak. Took two trips, two bills, and didn't have my car for little under two weeks. You decide if this is the experience you want.

They did everything for us for way less than any other shop. Friendly, quick, affordable! We will…read moredefinitely be bringing our car back here for future repairs! 10/10!

I had an evap leak in my fuel system that caused a pesky 'gas cap' light to come on in addition to…read morethe 'check engine' light. I went to them to get it taken care of and they got the job done. They took great care of me to such an extent that I want to bring my vehicle back for any maintenance that needs to be done. Pros: The front desk guy: very friendly, he remembers the clients and interacts with them on a personal level. My vehicle was not completely repaired on the first try. I called when the issue resurfaced and he immediately remembered who I was, expressed concern, and scheduled a follow up appointment. Their attitude: it's evident that they are committed to getting the job done right. It seems as if every person working there has a genuine love and interest for what they do. Their integrity: you have to worry about whether mechanics are trying to upsell you on things you do not need a lot of times. This was not the case here whatsoever. I did not get the "greedy" vibe from this place. They were genuinely concerned with fixing what the issue was and sending me on the way from there. Cons: I'm short on that right now. It was an all around positive experience.

Great local shop that we trust to bring our cars to. We know they are honest with estimates and…read morethe work they do. Best to plan ahead on when maintenance is needed so they can fit us in for appts. There is a reason they are so booked up - they are the best!

How do you know you have an honest shop? When they, like a…read moredoctor, tell you that you have a terminal hospice patient and not something they can cure. I have never had a more honest shop. The news I got was terrible-tied with serious sentimental value-the answer I got was honest. I had to convince them to do the work to make it safe to drive-knowing there was no cure. Then they do it in record time, charge me less than others would or quoted and were nice as could be. They explained the in detail what they could and could not cure, advised that I not invest and after significant pressure offered a middle path. They stayed opened late to accommodate, did amazing work and did it well. I love this shop. You will too.

Don't let the other reviews fool you. Based on my experience, I would not recommend this shop or…read moreits staff. I brought my car in on August 10th for an oil change, tire rotation, and to check a service light on the dash. About an hour later I got a call about it, and was given an outrageous quote to repair the root cause of the light, which turned out to be my alternator. On that call I wasn't given any real explanation or even a breakdown of the cost. That's also where I learned about a diagnostic fee I would be charged even if I went ahead with the repair, something I was never told about upfront. I declined the repair. After that call, I got quotes from a dealership and two other local shops for the same alternator repair. DiMaggio was going to charge me roughly 30 percent more than the dealership and nearly 70 percent more than the other local shops. Nobody called to let me know my car was ready, so I showed up assuming it was done. At pickup, I was charged for services I never approved, with no explanation until I pushed for one. My invoice said I had been given a courtesy vehicle inspection, but I didn't actually receive the results until after I had already complained. When I asked for the manager's contact information in person, I was handed a business card with an incorrect email address on it. I had to track down his correct email myself just to reach him. He did call the following day, and I'm giving 2 stars instead of 1 only because of that call, but the conversation mostly defended his team's handling of things rather than offering any real path to fixing it. Because of that, I ended up taking my car to another shop instead. This experience was more than terrible. It didn't make sense on paper or even in person. Avoid this shop if you can.

Ömar and group are amazing. Very willing to work with you. Always trying to find the best and…read morecheapest solution. Very calm.

My car battery died today- huge bummer. I called a tow person to jump it and then called Budd's for…read morethe first time ever for a replacement battery. I was met with the absolute best customer service. Not only did they squeeze me into a tight schedule but they also did a quick check over on my car and made sure it was running as smoothly as possible. I knew I needed an oil change and they were able to get that done as well. I spoke with one of the owners in depth about their business philosophy of repair instead of replace parts when possible and always taking care of customers. They were super helpful and nice and took the time to explain everything. I will be going to this spot for all my car issues for the rest of my time in Madison. I felt like they really cared for their customers and I'm so glad I found them!!

I've taken my car here a few times now. Staff is very nice and will take the time to answer…read morequestions and explain things to you. I've never been pressured into adding on services I don't need. As a young woman I've found a lot of places will treat you poorly or try to swindle you, but not here. Everything I've had done seems on par cost wise with other places, if not cheaper. I just got something replaced and the price another shop quoted me was $250 more than I spent here. They also have the cutest dog that you can pet while you wait which is just the cherry on top

Brought my '07 mustang in for a new wheel and tire installation! They were quick to work on it and…read morethe tires look beautiful! Really happy with my service and would be happy to return. Very reasonable pricing and flexible for pick up times.

Will actively help you save money on what you need done or if you don't need something done they…read morewill tell you. Randall

Excellent service and price. Got me in the day I called. It seems I need more characters to post…read morethis review.

Was so impressed w/professionalism! Handels automotive gave…read moreme peace of mind as they went through several problems at another mechanic created Darrel reassured me, after review, diagnostics. The codes warning best take car to Ford Motor? Who does this?? After 2 mechanics, broke bolts & lost bolts in engine, 1st JABS replace water pump, then broke protective cover over Timing & ripped new timing belt! Required tow, same thing Quality auto quote 1.5 hr, kept 5 hr, said "maybe 1-2 days"!! Had to drive away, these ppl not qualified mechanics. Darrel started me straight to Kayser Ford, both documented all "mess ups"! Towed again to Kaysers Ford! Darrel so grateful as it's unusual to see such professional! Ford said "This decision saved my '18 Ford engine"! Had I drove car diff would been $10,000 not $3000!! Monona has some very fine Business owners Handel Auto very grateful

Darryl and team were very kind and efficient. They were able to fix my car within 24 hours and it…read morehad multiple problems. They were extremely fair in pricing and kind while explaining what was wrong with my car. I'll be coming back!