shower weekly! food terrible cold. Long wait time for response! . day shift was wonderful . night…read moretime not so wonderful. catheter with blood found in my bathroom .p t staff was great .

Five star facility that cared for my loved one when our family couldn't any longer…read more My loved one was here for both short and long term and both times received great care and dignity. My loved one established good relationships with the staff and for that i'll be forever grateful. Beautiful facility, helpful staff and great care! Thank you Whitney!

if I could give this rating a zero I would. The staff are very unprofessional and can be very rude…read moreto patients, the aides are never fully staffed and nurses are never around. Aides, are very unprofessional as well, and my mema, has explained to me that their can been fights between staff and other patients. 0/10 would not recommend.

My mom was there for 4 years. It was horrible. Her room was filthy. Nobody cared and if I wasn't…read morethere to constantly mediate on her behalf, it would have been much worse. She ended up in the memory care section. We would go visit , and because the door to it was locked; we would sometimes wait 20 t0 30 minutes for an aid to answer the buzz and let us in. They were busy with residents you think? No they would sit together in a corner of the communal dining room on their asses and their cell phones. It was just a joke to them. My mom ended up under hospice care while there and would get controlled class 1 narcotic medication through the placement of patches on her chest and those would go missing in the night. I will never forgive myself for putting her there. And, yeah, it cost her $17,000.00 a month. For that. For those people. For that for profit corporation. Don't do it. Just don't. It has taken me 3 years to get over the pain enough to even say this.

We had one of their caretakers come every Monday from 7:30 AM to 12:00 PM to watch my 95 year old…read moregrandfather who is paralyzed from a stroke. This particular homemaker was found to be sleeping twice in the five Mondays she was there, and constantly on her phone. She wouldn't even sit in the same room as my grandfather because she was too busy playing on her phone and making phone calls. He often was never fed This past Monday she just never showed up. She did not even have the decency to call to let us know so we could make other arrangements. Also, The Agency on Aging never called us either to let us know that nobody was coming that day. So instead my 95 year old paralyzed grandfather was home alone from 7:30 until 12:00 until the next care taker came in. When we found this out (the next day!!) we called The Agency on Aging they fumbled around coming up with any excuse they could think of. This company is a disgrace, and if you are thinking of having them take care of anyone that you care about, you should definitely look elsewhere. Everyone from their management to the caretakers themselves are a joke!

I'd give no stars if I could. This place is horrible!!! Care is inconsistent, they don't follow…read moreprotocol. My mom got bed sores after being there for 2 months. You have to call or show up almost daily and stay on top of them and complain all the time for them to pay attention!! DO NOT SEND YOUR LOVED ONES HERE!!!!!

Administration does not return phone calls. Care is…read moreinconsistent, some are very good, others are neglectful. Lack of communication between shifts and staff, patient's healthcare suffer for these reasons. My dying brother had a cell Phone that was either lost or stolen, but phone records showed that staff used hid phone also , without his permission.

This facility is visually attractive, inside and out, and there are a few employees who are quite…read morepleasant and helpful, but they constitute a small portion of the team. This is where the positives end. Like many businesses around the nation, they have serious problems hiring and retaining decent employees. Senior level management is often called upon to serve meals! The food they serve is often barely edible, and, despite some residents wanting something else, dinner hour is often forcibly ended by the wait staff at 6PM because they want to go home, and the sooner things are cleaned up the sooner they can leave. They simply throw out any remaining unserved food and empty the coffee urns, without regard for the residents. Some residents arrive for dinner around 4:30PM because they know that the entree featured in the distributed menus, often runs out quickly, forcing those who arrive a little later (like 5:15) to be relegated to a cold sandwich. The activities are poor. The exercise class consists of a video that they play in a large room, that was filmed sometime in the 1960's or 70's; no in-person exercise class. They offer transportation for the residents to local stops such as supermarkets, but only for those who can get on and off the van unassisted. The vast majority of the residents at this facility are over 80 years old (many over 90), and most use assistive devices such as walkers. They may need another person to assist them getting on and off the van - but this is not permitted. This is an inappropriate and discriminatory activity that is quite insulting and depressing for the residents. Conversation with leadership typically results in politically correct lip service, with no meaningful action. If you need an assisted living facility in the Hamden, CT area, you would be well advised to look elsewhere.

I came here as a respite. My family hadn't known that the age group was the late 80s to 90s. Mostly…read moreresidents with walkers and "homebound". Frequent ambulance services due to the age of the population. The food service runs out of food presented on the menu. By dinner time the kitchen is sometimes out of the meal you wanted and the desserts are substituted by dinner. There are no special diets because all food is frozen. The soup comes from a famous chain but has high salt content. There are daily calendars posted for the day's events that are often canceled or moved to another day. The staff is wonderful, hard-working, and friendly. Atria does the best it can. Corporate needs to read these reviews and take action.

My husband was a patient here for short-term rehab. We found the nursing care here to be excellent;…read morehowever, short-term folks are housed side by side with permanent residents who need intense care. Unfortunately several of the folks near my husband's room had dementia and screamed much of the day, which made for a difficult healing environment. We were most interested in physical therapy and although the practitioner was fine, he was often working with 3-4 patients at a time. There were several occasions where he just couldn't fit my husband in. We would not use this facility again.

Do not put your loved one in this place. They are cruel about giving any information. I understand…read moreHIPPA laws, but the least you could do is be polite when someone is in their last stage of life. I just got hung up on after being told my aunt went home, by someone who finally, after a week, answered her phone, instead of saying anything helpful. She hated it there, because they spoke to her like she was a 6 year old.

Absolutely disgusting place you guys think the rehab and healthcare is bad? You should see they…read moreconditions there food are made in I used to work in the back and I would never ever eat that food‍‍ they do the bare minimum to just get by inspection... which they have failed multiple times if i where you I would keep looking at other places

Tonight we had a marvelous curry dinner here at Elim Park. It was some of the best I've had since…read moremy time spent in Sichuan, China.

No matter who owns this facility, it just doesn't get better. I would like to know if it is really…read morea budget concern to handle communication more effectively. If not about cost savings then what is the reason behind long hold times, calls unreturned, and phone that ring unanswered into the night? I really would like to see the professionalism at this facility capture the management's attention.

My mother came here for rehab after a hospital stay. horrible treatment of patients! Attitude at…read moreevery request, meds always late, no one here gives a hoot. Do not recommend!!!

We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

I was referred for PT/OT upon my discharge from the hospital. Six weeks later, they still have not…read moreset up my home care. I have called countless times and for the most part I never even get a return call. I have had home care many times and have never experienced anything like this with any home care company. This is inexcusable, unacceptable,and frankly UNSAFE.