I work for a doctors office and we sents meds over for a Pt. This pharmacy gave the family the…read morewrong antibiotic dosage. I called the pharmacy to verify that they got the correct prescription, a girl answered the phone told me to wait, I understood told the girl to take her time. She puts me on hold then hangs up. I call again and get hung up on, I call again and someone answered but they were speaking fast and stern the only thing I heard the man saying "we cant help you" mumbled something else and quickly hung up. If someone had answered and politely told me that the person who can help me is unavailable and to call back later, then there would be no issue. But that is not what happened. I unfortunately had to tell my patient that the pharmacy was hanging up on me and she would have to try calling herself. Im not sure what children are working here but they need to be retrained.

Wouldn't step foot in here again if it was the last place in earth. Store is old and dirty. Most of…read morethe items are locked to prevent theft, so you have to ask a staff member to unlock it for you. Staff acts like you just asked them to boil the ocean for you if you ask for an item to be unlocked. To top it off, I placed a large photo print order the previous night and went in the morning to pick it up. I had the order number confirmation email that my order was ready, but I was told that the order was never done and that I'd have to do it myself at the kiosk. No apology, no offer to look for my order or ask someone else. I specifically spent time editing the pictures and ordering them so I wouldn't have to spend a long time at the in-store kiosk. Pharmacy is awful, as if you couldn't already guess.

this store has everything I need. I've purchased geriatric supplies for my elderly relatives. You…read morecan find every kind of candy that are hard to find in other places as well as handmade candies from local small business companies. I get my 1000 piece White Mountain puzzles there regularly which they keep in stock. I am able to to purchase my husband his favorite brand of DADS root beer, which is an older, hard to find elsewhere, but not here. I could purchase baby gifts, jewelry, outerwear, and holiday gifts. Basically this place has everything I need. The outstanding help every time I go there comes from Debbie behind the counter who is friendly knowledgeable, and always there to help. I highly recommend Apex for all your one stop shopping needs.

I'm being generous by giving a 2 rating. The facility (structure) is modern and clean, but the…read morestaff and their reliability are horrible. If you are price conscious, RUN from this price gouging pen.

My grandmother has been using this pharmacy for the past 30 years and always comes back with the…read morekindest words to say about the staff and service. Today we needed an emergency prescription put in, I came down to find out their internet has been out for 4 days! They went above and beyond in getting everything Nan needed ASAP despite having no internet. So many thanks North Haven Pharm!!!!

Outstanding and personalized service; had a question and the owner called me back immediately and…read moreidentified himself via his first name; went way above and beyond to assure I was satisfied. The big chains just can't or won't go there; highly recommend this business!

Not even a star!! I was dropping off my fedex return yesterday and was told that it is too big…read more It's 48 1/4" by 10" by 10". While Walgreens Seymour location has accepted this same package before. Never going to THIS location again!

Absolute worse pharmacy I've ever had to deal with. Unprofessional, understaffed, poor customer…read moreservice. Prior to two surgeries I've had (two years apart so nothing has improved from two years ago), my surgeons' staff called in prescriptions I've needed for after my surgeries and both times they weren't ready even when they were called in many hours before. Staff behind the counter are clueless as to how to service customers. You ask a question and they say they will check but never come back with an answer, even when asked multiple times. The place is also filthy. Doesn't appeared to have been cleaned or swept in weeks.

DO NOT WAIST YOUR TIME** Medicine is never ready to be picked up. I had to come back twice (24h…read moreapart) for a medicine "to be filled up" just to ask me to come back again because it wasn't ready. not doing this again. Do yourself a favor and just change to the CVS next door. Your welcome in advanced.

my husband here basically everyday. He is always greeted with a smile and the service is great…read more It's part of his daily routine he needs that red-bull to start his day and to make sure Scorpion Transportation is provide the best service for his clients.

The pharmacy is a dumpster fire; on numerous occasions, I've called in a refill and been told by…read morethe IVR that my prescription will be ready on a certain date and time. From experience, I know to add one day to whatever date I'm told my script will be ready. Last week, I drove over to this place, as usual, I waited on a long socially distanced line. Upon reaching the counter and asking for my scripts, I was informed they were not ready. When I let Cassidy (?) know that the IVR system informed me that my they would be ready, she told me my meds would not be ready for two more days. "Well, why then did your system inform me they would be ready for pick up yesterday?" Then Cassidy impolitely informed me that... "I understand your frustration." That's all I needed to hear; I hate that BS, canned customer service phrase. This pharmacy is perpetually understaffed with low energy "snowflakes." I'm in the process of switching to CVS-a longer drive but I need a pharmacy staffed with experienced, hard working people.

This is the worst pharmacy I have ever used. Let's start with the blatant HIPAA violation, that is…read morethe way they display their filled prescriptions in eyesight of customers. You can literally read the customer names on the prescriptions sitting in the alphabetized bins behind the counter. Have they never heard of HIPAA before??? Secondly, when their automated refill system glitches out, you have to wait 15+++ minutes to get someone on the phone who will man-splain to you that it's your fault because you don't know how how to enter a prescription number (NO SIR. I PASSED THE THIRD GRADE. TRY AGAIN). Or, better yet, this really happened, they tell will you, "you're not one of our customers. You meant to call the walgreens down the street." NO! I'm 1000% positive that I meant to call YOUR WALGREENS because I'm looking at my prescription bottle and it has your phone number and address on it. As if we need a third reason here, they have literally lost my prescription before. They said, "it's been refilled, but we can't find it." They spent 10 minutes shuffling through all their alphabetized HIPAA violation bins before giving up and remaking it. Mistakes happen, but none these things have ever happened at any other pharmacy that I have been to.

Bad customer service. First time going to this CVS. My doctor called me to let me know that they…read moreplaced an order for my medication for 3 months since it's what my new insurance requires. The lady handed me my medication and gave me a total to pay, I told her I have an insurance card and she told me that if I wanted to use my insurance, that I would have to step aside so she can take care of the other customers or I can just pay... I said, "Wait... you want me to pay out of pocket when I have insurance"..... she then turned to the doctor and asked if I would get reimbursed if I paid with my money... I just didn't understand her logic.. this doesn't make sense! The doctor then said he would take care of it, only to place my medication to the side, and I waited. Another lady came over and asked what I was waiting for, and I told her that im here to pick up my medication and I wanted to add my insurance into the system... she grabbed the bag and gave me a total right away. I said again, "I want to use my insurance!" She replied and kept urging me to come over and look at her screen as it doesn't say for 3 month, so they won't enter my insurance. I waited on the side again, so upset, annoyed, and embarrassed. I have NEVER been treated like this before. I ended up leaving without my medication. How can CVS Pharmacy treat people like they are so beneath them that would make people walk away. I really needed my medication and called my doctors office crying hysterically. The lady who told me to pay without insurance or wait on the side told people she was only there to help since she works the front and should be ashamed. Would you want someone telling your mother or daughter to pay for their medication and not insurance since they don't have time! No customer service! I really need my medication, and it hurts knowing other people who need their medicine might be walking away, too.

I love this new CVS! The store is clean and is always stocked with so many items. Very spacious…read morewith high ceiling. The pharmacy is great, and getting my flu shot and COVID shots here were so easy. Worth going here than the other CVS on upper Dixwell.

Is everything in this store free? I came in looking for candy and the aisles were almost empty, a…read morefew minutes later a woman came in with her shopping bag and grabbed all the candy she could put in it, when I went to the counter I mentioned it to the security officer and he said there is nothing he is allowed to do about it. While I was telling him about the lady robbing the candy aisle a man walked in and cleared out the red bull display by the register in clear sight of the security officer. The security person said I see him but I can't do anything. So Is everything in the store free now? ??

This store is in a superb location. It is easily accessible and very convenient. The shelves are…read moreonly semi stocked and the employees are friendly, but not very knowledgeable. There is plenty of parking available. With the right management, this store could come back to its former glory. Considering its proximity to downtown New Haven, it is a gem waiting to be rejuvenated with the proper, prompt attention.

As has been mentioned before, they have the nicest group of pharmacists I have ever met. Every time…read moreI have gone in there, I have been treated with respect, professionalism, and a friendly greeting. As has also been mentioned before, weird to Yelp review a pharmacy. But yeah, definitely recommend their pharmacy department.

This location has gone from terribly bad to unbelievably horrible! It took over a wk to get refill…read moredone. I had tried to transfer rx fr another pharmacy to no avail. After a wk., finally got someone to pick up the phone. Pharmacy mngr. Kim said she would call me bk. I kept calling every hr as she didn't do what she said she was going to do. Finally got through to a female with the I.Q. of a banana who tried to give me attitude @ how busy they are blah blah blah. I gave it right bk. Kim then picks up calls me a child for getting angry and claims she called me TWICE! I checked call log on phone and there is no record of incoming call from CVS! I asked if the rx was ready. She said it would be ready in 30 mins. I said TY goodbye. Their issues are theirs. If they r incapable of performing their jobs in a timely manner, I hear Amazon is hiring. But you'd have to be able to read and write so maybe that wouldn't be an option. These r horrible ppl who deserve every lousy review they get! I'm 70 yrs old and ANYBODY having this much of an issue with a pharmacy would hv the same reaction...as evidenced by the reviews!

First I went to Walgreen's; they were sold of out COVID-19 test kits, and didn't have KN-95 masks…read more Then I went to CVS; they had the tests, though they were sorely overpriced, and no KN-95 masks. (Also, both stores were dumpy, dirty, and had lots of empty shelves.) Then I went to Chapel Street Pharmacy. They had plenty of test kits (for half the price I paid at CVS), they had KN-95 masks, the store was clean and bright, and the pharmacist was extremely friendly. If I lived in New Haven I would take all my pharmacy business to this place.

I am balled-over impressed with how outstanding the pharmacist and his staff have been on every…read morelevel. Their customer service is the best I've ever experienced and their efficiency matches their service. I would recommend any or all people I come across to use Chapel Street Pharmacy. They deserve 10 stars!!