Bad customer service. First time going to this CVS. My doctor called me to let me know that they placed an order for my medication for 3 months since it's what my new insurance requires.
The lady handed me my medication and gave me a total to pay, I told her I have an insurance card and she told me that if I wanted to use my insurance, that I would have to step aside so she can take care of the other customers or I can just pay... I said, "Wait... you want me to pay out of pocket when I have insurance"..... she then turned to the doctor and asked if I would get reimbursed if I paid with my money... I just didn't understand her logic.. this doesn't make sense!
The doctor then said he would take care of it, only to place my medication to the side, and I waited.
Another lady came over and asked what I was waiting for, and I told her that im here to pick up my medication and I wanted to add my insurance into the system... she grabbed the bag and gave me a total right away. I said again, "I want to use my insurance!"
She replied and kept urging me to come over and look at her screen as it doesn't say for 3 month, so they won't enter my insurance.
I waited on the side again, so upset, annoyed, and embarrassed. I have NEVER been treated like this before. I ended up leaving without my medication.
How can CVS Pharmacy treat people like they are so beneath them that would make people walk away. I really needed my medication and called my doctors office crying hysterically.
The lady who told me to pay without insurance or wait on the side told people she was only there to help since she works the front and should be ashamed. Would you want someone telling your mother or daughter to pay for their medication and not insurance since they don't have time!
No customer service! I really need my medication, and it hurts knowing other people who need their medicine might be walking away, too. read more