I contacted Hallmark Tree Solutions to cut off the dead limbs from my Crepe Myrtles that had been damaged in the February 2021 freeze. The tops of all the bushes were dead, but there was new growth at the bottom. I also wanted some unwanted tree stumps killed and removed. I got an estimate and immediately selected them to do the work. (I probably should have gotten a couple of other estimates because I do not know if the price was good or not.)
I waited about a month for someone to set up an appointment. I knew they must be busy after the horrible freeze so I was not worried. Then I got a bill on July 13 (I think) and it demanded payment by July 13. I sent a hot email saying that the work had not been done, I had not even been contacted for an appointment, I refused to pay until the work had been done, etc. They contacted me quickly and said there was a glitch in the system and I had gotten overlooked. Then they set an appointment.
Some workers came to take care of the Crepe Myrtles. All they had were chainsaws and a wood chipper. They could not speak enough English to explain. I tried and tried to contact the company with no results. Finally they contacted me and said that someone else with different equipment would come take care of the tree stumps. (They had not explained that previously.)
So dealing with the management of this company was a nightmare. They didn't give me an appointment. They did not explain that it would take two days.
The workers were supposed to be there at 8:00 AM since I had such a bad experience getting things set up. I was going to be the first job of the day. The workers got there at 1:40 PM. They did a good job on the trees. They chipped up the limbs. They left the yard and alley clean. Good job.
Then the following day someone knocked on my door. I usually do not answer the door if I am not expecting anyone because it normally is a salesperson, real estate agent trying to flip houses, etc. I did answer this day. It was the people coming to take care of the tree stumps. (Father and son team. The father did the work and the son assisted him.) They showed up unannounced. So he got to work. The gate was too narrow for the stump grinder to fit in the back yard! So the man manually chopped up both tree stumps with a pickaxe. It was a hot day and the job was difficult. But again they left the yard in good shape, removed all of the debris.
So to make a long story short (too late), dealing with the management is a nightmare. No scheduling, no explanation of the procedure, etc. However, the worker did a great job (except for being late and coming unannounced). They took care of the problems and left the yard clean and in good shape. read more