(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

Really affordable pricing to replace 4 of my windows! Art provided a quote for one window and then…read morecame out with an installer to measure 4 windows and provide another quote. After signing the contract the windows were ordered and arrived in about 3 weeks. The installation team worked quickly and Art was there to see it complete. Retrofitted the windows to fit in my existing frames to avoid having to work on the wall. Added the grids to match the style of the old windows since I have a condo and HOA would probably have an issue if not everyone's windows matched since it's a shared building.

AMAZING! Backstory: I needed a new garage side door from…read moreyears of damage and it being a junky hollow door. I thought I could fix it myself but opt'ed to get a professional... SURE GLAD I DID! I did not realize how much I did not know about "doors"! I can't believe I didn't not do this sooner! James was super professional and direct. Great pricing and quality of work speaks for itself. Everything was done in just a few hours! I am excited to be working with James again on getting more projects done in the near future.

We'd been having issues with our entry door for a while. The door is more than 80 years old. And…read morenow, it had started rubbing against the side wall and no longer sat evenly in the frame. It was clear it was time for a replacement. Before choosing James, I got a quote from a very popular windows and doors company in Orange County. James, the owner of Lucero's Windows and Doors, not only offered the best price but was also extremely responsive. He mentioned that he previously worked as a Home Depot installer, which gave me confidence that he was properly trained. I was initially cautious because of the low number of reviews, but the consistent perfect scores from other customers made me optimistic. Now, after working with him, I can confidently say that Lucero's Windows and Doors is the real deal. Because our home required a custom-sized door, James came out twice to take measurements. After about two weeks, the custom entry door arrived, and he completed the installation in a single day. He told me our home was one of the oldest he's worked on, and the walls were very different from newer builds. Despite the challenges, he made everything fit perfectly, and the final result looks fantastic. We no longer feel a draft under the door, and it swings smoothly without any issues.

I finally got around to fixing a pocket door that was off the track. I also wanted to use this as…read morean opportunity to find a reliable, all around handyman for future for all other things I've been putting off. I messaged few places on Yelp and Elite Touch was one of the first to respond. Their price was also very reasonable. After few messages back and forth, we scheduled a time. Yuriy messaged me first that he was on his way and he came exactly on time. The repair required him to remove the door trim to access the door hardware. He had to charge me for that which I had no problem with. He completed the job, and also showed me why the door was off and how he fixed it. He cleaned up and I couldn't even tell that the door trim was removed and reinstalled (despite him not having paint either). Payment was by Zelle. Very impressed with the work and professionalism. Definitely will look to use them for future.

AMAZING Experience with Elite Touch Builders - they were super fast to respond, extremely helpful…read morewith clear and detailed instructions, and were able to get in and complete the task within about 24 hours. Service - relatively simple, quick, and cheap job - replacing the screen on a screen door. Elite Touch was HAPPY to take the job, and did not treat me anything other than as a VIP client. They scheduled the job for the following day. Yurri was our man - and he was very impressive. Kind, knowledgeable, very fast and efficient - he made the entire experience seamless. He is also incredibly skilled, able to do plumbing, drywall, bathrooms/showers, and even able to replace a screen on a screen door in about an hour. Prices were very competitive, the service was impeccable, and I will certainly be doing business with them again!

Denys and his help did quick work to help with a few small minor jobs we had around the house…read moreincluding quick paint touch ups, fence and door repair and roof/siding work. Work is done extremely quickly and they always clean up afterwards. Highly recommend if you need some jobs done around the house. Easy to get a hold of via text and payment is online via credit card.

"Had a great experience with Pasadena Handyman for handyman services around the house. Denys was…read moreprofessional, knowledgeable, and very easy to work with. He showed up on time, paid attention to detail, and made sure everything was done the right way. Honest pricing, quality workmanship, and excellent customer service from start to finish. Highly recommend Denys and Pasadena Handyman for anyone looking for reliable handyman services in the Pasadena area."

I have been using Precise Windows and Doors for years. Not only for my home but my commercial…read moreproperties. Assaf is the owner and the best person I have ever worked with. Assaf will come and measure each window and make recommendations. He has found many errors in the plan and had them corrected by calling the architect and verifying. On my last project he recommend taking the windows out of the stairwell and he was correct because there is a code issue with setback. This found mistake eliminated 8 windows with a huge savings that would have had to been covered up after the fact. Assaf cares about his projects and clients. He will save you money and he is the best price by far.

I don't usually leave reviews, but Asaf from Precise Windows truly deserves recognition. From the…read morevery first call, his honesty, patience, and professionalism stood out. He didn't just treat me like a customer--he treated me like family. Every detail was handled with care, every promise was kept, and the end result was even better than I imagined. In a world where it's hard to find people who genuinely care, Asaf proved there are still good, honest professionals out there. He brought peace of mind to what could have been a stressful project, and I'll never forget that. Thank you, Asaf, for going above and beyond. You didn't just install windows--you built trust

Thank you Jim and team I hired Jim for an entire rewire of…read moremy historic house in pasadena. Jim did a great job with the rewire and helped me with my permits and the city regulations regarding historic houses

We recently had our foundation repaired and as a result, a couple of our doors no longer…read morefunctioned. I called Jim and he came out right away and offered what I felt was a very fair price. Jim sent a young man named Agenor to work on the doors. My wife and I referred to him as the door whisperer. He was amazing. I can't tell you how he did it, but at the end of the day, the doors were perfect. The man is a genius. After the door repair the outside stucco and inside dry wall repair were directed and completed by Carlos. Again, outstanding work and a very positive person as well. Throughout the process we always felt like we were in the loop. They were very clear on what they would be doing and when they would be doing it. They showed up when they said they would, worked hard, and left a spotless worksite when finished. We would have no hesitation in hiring these guys again.

Angel from the sliding door company came to fix our shower door. Did a great job. Courteous and…read moreprofessional.

Jonathon and Jose were great, very professional and kind. Would highly recommend. The door looks…read moreamazing, no issues.

Will is responsive and reliable. Needed my master bedroom sink faucet installation fixed. He took…read morecare of it easily where previous vendor struggled. I recommend and very fair pricing and value

Highly recommend Will and his services. He is very responsive and was easy to coordinate with. He…read moreinstalled a vanity mirror for us and took the time to ensure everything was centered and squared. It's evident he takes a lot of pride in his work!

Edem and Slava were able to accommodate a short timeline for a task that's been nagging at me…read moreliterally for decades since we had our house re-piped. Short notice because I had a short window of availability for the temporary loss of laundry room use to get the wall fixed and replace the appliances. Slava was able to work around the existing tankless water heater and made the wall look brand new again. He was very accommodating in making sure he addressed all concerns and took care of all the details I wanted included. Top notch quality workmanship at a fair price. I couldn't be happier or more grateful to finally get that taken care of.

Kudos to Edem for being very quick and responsive when I reached out via Yelp for a free quote for…read morea few small jobs I had around the house. Edem was very nice and came out as soon as he was available for the quote and provided the quote quickly, so no surprises. Also easily available via phone and text. Recommend checking out Edem for help with work you may need around the house!

Wow! Ramon from JR Screens installed a beautiful patio sliding screen door for tenant occupied…read more Ramon was very professional, on time, and communicated well through text. I will definitely use them again and highly recommend them for all your screen needs.

Ramon and his brother are quick and efficient. Had I known replacing my screen door would be so…read moreeasy, I would've done it a long time ago. I would definitely recommend JR screens!