The AC quit in one of our rental properties during the hottest time of the summer. I had been…read morewaiting for an estimate from another company for 10 days (yes, 10!) when out of utter desperation I begged a builder friend to refer me to his HVAC team. John Wehn came out that same day, and within a week we were up and running beautifully (when everyone else I called said it would be 4-6 weeks!), I can't say enough good things about Wehn HVAC. They were great communicators, timely and fair. I am very grateful and highly recommend them!

John Wehn and team got us out of a bind where we had a crimped copper A/C suction line to one of…read moreour condensers, and on very short notice was able to make a residential visit and repair the problem very competently, quickly, and for a good price. Very responsive and professional. Very honest assessment of the problem, and much less expensive than other companies were estimating. A "can do" attitude all the way. Highly recommend Wehn HVAC. Thank you!

My 16 year old HVAC unit died on me in this heat wave and Alex, Wyatt and others at Barstow & Sons…read morereplaced the entire system within 36 hours of my first call! The technicians were nice and professional and the Rheem and labor was priced below other quotes, very reasonable. I highly recommend them!

Two appointments scheduled and twice Barstow cancelled at the last minute. I had to take leave for…read morethese appointments. That qualifies as horrible customer service.

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.

Called Peninsula one afternoon because my furnace was acting up. The owner, Neil, actually answered…read morethe phone and said he could get out to my house the next day. He showed up on time (actually, early) and quickly and professionally diagnosed and fixed my furnace problems. I thought the price fair for what he did. Highly recommended!

Called the main number to discuss services I need for my condo and the prices involved. I asked 3…read moretimes to know the name of the person I was speaking with and all I got in response was "what can I help you with?". Why is your name a secret if you are responsible for answering a phone? Isn't it just good phone etiquette to give your name so people know who they are speaking to when trying to do business? Definitely not a good first/last impression for a business to make.

Alway the best. Just completed a HVAC & gas boiler replacement. Great team. They are thorough & do…read moreterrific work! The price was reasonable as well. Thank you

My husband was a well respected contractor and always kept A.P.Matthews on speed dial. When he…read morepassed away recently I was glad to have his wisdom as Matthews has showed up for me routinely and on an emergency basis, sometimes within the hour. Paul L. is a blessed sight as I know he will quickly diagnose and solve any issue, all with a friendly, helpful and welcome personality. Unlike many HVAC contractors, their priority is solving your problem in the way you need it solved, whether it's keeping older equipment functioning, or offering solicited advice on upgrades. I have sung their praises to my friends and neighbors who have all appreciated the same responsive, knowledgable and reasonably priced service. Thanks to all the team at AP Matthews and special shout out to Paul L.

Ryan came to my home for services today. My A/C went out last week and I was so anxious about the…read morecost to replace this unit. To my relief, the previous company who provided maintenance did not tighten a bolt which loosened the unit making it inoperable. Ryan restored the unit back to operation. He is professional and clearly a smart and seasoned technician. I was so grateful for his quick analysis and visit.

In 2024 American home shield sent this contractor to my home to install AC/Furnace. One year to…read moredate the AC went up. Vincent came out to look at the unit. Compressor was in bad shape (nothing I did). Unit under a 5-yr warranty. Vincent said that it would NOT be honored by the manufacture (Goodman) because it was "damaged." What! In the same breath, he offered to "sell" me one of his units for $2,500. I spent $5,600 already. Why offer this? Then, he gave me a week to answer. Through another tech, the compressor WAS found to be under warranty, and I was able to get that put in by someone else. He scammed me and thought I was a fool to buy a unit from him when I had already paid for a unit that was under warranty. Why tell me mine was not under warranty when it was. That's unprofessional, disrespectful, rude, unthoughtful, inconsiderate and appalling to me! This is not how business is done. He tried to act like he was helping me, but this was the worse business transaction any company could make. I would never recommend him to anyone. I'm sure someone has been through this same type of experience with him too!! TELL IT!!!!! He doesn't deserve to be in business!! This smells SCAM! If I could rate no stars, I would. Also, he did not do his due diligence as far as my duct work being compatible for the units he put in as well as the thermostat. An awful experience!!!!!

Bobby did a fantastic job installing two new hvac units in our home. We appreciated that he was…read morealways on time & did a very thorough job from start to finish. Highly recommend!

I've been using Bobby and team for years. First at my home in Baltimore and then at our home in…read moreHoward County once we relocated. The team has always been responsive, transparent, and always quick to react. We've had a few problems with our units on hot days, and with little kids, it's always scary to think about sleeping arrangements when it's so hot out. We've never had to really worry, because the team has come late afternoons and even on weekends to help us out. If you're looking for the most reliable and reasonably priced HVAC team, you can stop your search with RF.

I have had Staton Plumbing come out twice to my house recently first was a routine leaky toilet…read moreissue and the second was an emergency water pipe burst. In both instances the plumbers were great. They were nice, personable, did good work, explained what they were doing, and educated me about things as well. The company overall has a good website, Text, app., and good communication from a dispatcher. I think I called them originally because I liked their commercials and I thought that was a dumb reason to call. But in the end, I'm glad I did. The most recent plumber's name was Steve. And he was very nice and very experienced. They then followed up by telephone with the very nice, Tracy. Thank you to Staton Plumbing.

I needed the anode rod replaced in my hot water heater. Staton's communication and scheduling were…read moreimpressive, but the guy who came out really pushed an expensive monthly payment plan and then quoted me over $2,000 to replace the anode rod. I'm 70 and live in a nice waterfront house so I'm thinking that I look like an old guy with more money than sense. I said no thanks and hired a small-firm plumber who did the job for $175.