My first and last time ever going to this place. NO ONE SHOULD GO TO HALBLEIB'S AUTOMOTIVE UNLESS YOU WANT TO BE DISRESPECTED, INSULTED BY THEIR MALE MANAGER, OR END UP WITH POOR QUALITY REPAIRS.Halbleib's automotive manager, female office staff members are very impolite people. I scheduled to have my van's body work done and they called and told me it was done and when I arrived, I noticed that the work was incomplete. I pointed out to them the areas and they seemed mad. I am paying money yet they don't want to do a good job. The driver door was unevenly finished, there were rough grooves on the door and the guys (BJ and John) I showed it to were acting like it was a crime to show them what terrible job they did on the finish of the door. BJ (mechanic/bodywork person) boasted that they do a very good job with their work, yet my door was done poorly, they didn't smooth the damaged areas before painting it and that's their grading of very good body work, SMH. BJ told me to bring back the van the next week on Wednesday so they could fix the work they did not do well on the driver door and glue the parts on the windshield that were sticking out which they had not fixed properly. THE MALE MANAGER IS A TOTAL SCUM, he does not know how to provide customer service. He was standing outside doing something on a car as I was putting my kids' car seats into my van. I asked him and the guy standing next to him if someone could get BJ for me please. He turns around and said to me in an angry tone, "He's in the back there. Wasn't he just out here?". I said to him, "yes, but what does that have to do with anything? I need to ask him something and I didn't want to leave my kids alone out here. What are you? Like 40 something and you are acting like a child, all I needed was to see if someone could call BJ for me. You don't need to be mean about it. If you did want to do it, you didn't have to be nasty about it." Then he said, "I am 39 and I am mad you calling me old." As he walked across the road to the other repair building, then he returns to the car be was working on. I went into the office building and I saw BJ, I told him that o don't think I want to bring my business to them anymore. I told him what happened outside with their manager and he said there was nothing he could do about it. He said, "you are probably just having a bad day." I said to him, "I am not having a bad day, just being insulted by the guy outside because I asked for help for someone to call you as I was struggling to put the car seats in and didn't want to leave my kids alone. He was acting like a child and I asked him how old he was and told him to act his age." He said the owner of the repair shop John was out till Tuesday Aug 13th, 2019 and would talk to him about it when he returned. This whole thing with the manager insulting me happened on Friday Aug 9th, 2019. I left with a guy named John following me in his car to my house to get the money for the remaining half of the body work repairs because I had forgotten the money on my couch when I had left to pick up the van. Also, they charge 5% fee if paying with card and I was not going to give them 5% for free. When I got home, I called the office to ask office staff Amy a question and the office manager answered the phone and he commenced to yell at me as I tried to ask if Amy was available. I told him he didn't have to be yelling at me. He continued to yell to me on the phone, "You can dish it but you can't take it, huh? Is John still out there with you? Give him the money. They should not have let you take the car without paying for it in full. You don't even have the money." I said to him, " I have the money in my hands, I just need to ask Amy about the remaining work that needs to be done when I return" THE MANAGER HUNG UP THE PHONE ON ME AS I WAS STILL TALKING. I called back to get Amy and he answered the phone again, and continued to yell at me, "you keep calling." I said to him, "you hung up on me as I was trying to tell you that I wanted to speak with Amy." Then Amy got on the phone and I asked her what I needed to and she told me to tell John who was waiting for the money to write down the things that still needed to be done on paper for me. Then I went out and counted the cash infront of John and he wrote on a paper and gave to me that I paid the remaining balance and also about the remaining work that had to be done when I brought the van back to them. Then I took it to them as planned, they said it might be an all day job and this was around 10:30a, then at 1:46p I received a call from office staff stating that the repairs were completed. I picked up my van but they had closed and I noticed that the door still was not completely fixed. read more
