Everything. I dropped off four rugs for cleaning. I bought them when deployed to SW Asia. I thought they were beautiful and they are. After bei g cleaned they are Spectacular. The colors are even more beautiful. The appraisals were detailed, and I was very happy with the opinion of the replacement value. Not planning to sell, but happy I had made as good a purchase. read more

Hagopian - Another rug, this one is Persian. - Carpet Cleaning Near Me - Ann Arbor, Michigan

Hagopian's customer service is exceptional. At the Jackson Rd., Ann Arbor location, Sayed provided exceptional attention to my concerns about my rug retaining pet urine odor. He was highly professional, considerate, and helpful in finding solutions and resolving the issue. I highly recommend this store! read more

I dropped off two rugs. One only need to be cleaned and it came back looking 'richer' an deeper in color. The other rug needed a repair. The long side, without fringe, was separating from the rest of the rug. Sayed had to hand sew that side. Not only did he do a beautiful job he matched the color perfectly. I'll be back with my other rugs. read more

Don't care how much you spend on renting a carpet cleaner, you'll never get it as clean as these guys can.

Hagopian does a excellent job cleaning rugs. Mohamed does the best job repairing rugs from replacing fringe to reweaving worn spots and fixing holes. Very helpful and knowledgeable. The best in Ann Arbor. read more

A few years ago, I brought a rug to Hagopian for cleaning. It had a black stain. I come back to pick it up, and they say the stain can't be removed. I'm bummed, but I somehow manage to endure. I look irritatedly at the stain for years. Today carpet cleaner comes to clean my whole house. He sees the stain. "Do you want me to get that out?" he says. He has the stain out in less than five minutes. He charges me $10. Hagopian charged me at least three times that to do nothing. Not a fan. read more

Truly poor service at this place. My first impression of the interior was disgust. The counter and keyboard to the register were absolutely filthy. I didn't even want to sign the credit card receipt. The guy at the front desk didn't seem interested in speaking more than two words to me. But I thought, hey, I'm getting the clean 1, get 1 free cleaning, so I guess it's worth it. It took them over a month to call me to tell me that my rugs were ready for pick up. (I'll admit, the message that was left for me was very pleasant, but it sounded like it came from corporate and not from the Ann Arbor location). Because of their crappy hours, I went during work today to pick up the rugs. I went in to an empty store. I stood there for about 4 minutes, seeing no one--no note on the door, no bell to ring. I went back out to my car to get my phone to call the store. Still no one picked up. I realized after about 10 minutes of waiting to see a human being that the guy was in the bathroom. He finally came out, didn't apologize for my wait, then rang me up at the dirty register again. I will say that he very nicely offered to take my rugs to my car. Fast forward 3 hours later to when I get home from work, ready to unroll my rug only to realize that he gave me the wrong rug. So now it's back out to the dirty store during the crappy hours to hope they haven't given my real rug away to someone else. Save your time and go to a different location. read more

Marvelous. I cannot say enough wonderful things about Hagopian. Top shelf service from pick up to drop off. I highly recommend them. read more

I just picked up my carpet today and I am thrilled with the results. I had ruined a Persian carpet by putting a plant on it that leaked through and left me with a moldy carpet and a huge hole. I really didn't think there was any hope, but after they sent the carpet for an extended stay in Egypt, they repaired it to perfection. I found the entire process very professional and I highly recommend Hagopian, in particular Mohamed Elshetany gave excellent service and advice. read more

I have taken my family heirloom rugs to Hagopian for decades. They always do a superb job cleaning my rugs and their repair work is top notch. read more

Hagopian was very easy to schedule and kept me up to date on their scheduled. I had them do 3 bedrooms for carpet cleaning and also cleaned the vents. I was happy with both services provided. I would recommend them to friends and family. read more

I took a rather simple rug in to be cleaned. When I dropped it off I was told that it would need a disinfectant treatment and ScotchGuard treatment, which would have nearly doubled the $100 cost. I said that I would pass on those. Just before time to pick up the rug, I got a call saying that there were stains on the rug that would need to be treated for $95. Again, I told them that I could not afford the additional cost. The total with the proposed extra costs, if I'd agreed to them, would have approached what the rug was worth. This company seems to have a policy of selling up. I found them to be very misleading in their description of costs. read more

No showed and then lied about it! I called Hagopian to clean my carpets and they scheduled for Friday morning. On Thursday evening, they called to confirm a two hours window from 9:30-11:30 Friday morning. At 11:30 I called them and, after putting me on hold, the rep told me that they had called had pushed back the appointment to 1 with someone earlier - but that would have been me! Shocking to be lied to like that...how would that strategy ever work? What a waste. There is no way I was going to have anyone from this company in my house after they lied to me. Stay away, would be my advice. read more

I dropped off an area rug, that smelled horrible of pet urine (that I had attempted to clean several times on my own), and I was a bit nervous, because I had never used a service like this before and did not know what to expect. Plus, I was concerned it would come back smelling as bad, if not worse, than when I left it because I had already tried "Professional Shelf Products", and I didn't want to lose more money on a carpet that was reasonably priced to begin with. OMG, they did a FANTASTIC job. The odor is gone, and the rug looks beautiful. The best part......the price. It was so reasonable, and worth every penny. Thank you so much for the wonderful service. btw.....I appreciated, more than you know, the gentleman that carried the rug to my truck, after the transaction was complete. Great Service!!! read more

Have to agree with other posts - this dude is not the most customer centric person you'll meet. And can somebody help me understand what a cleaning is for, if NOT to remove stains?? Why a customer should be STRONGLY and I mean really really strongly encouraged to pay a whole lot more to get a rug er..... clean during the uh.....cleaning process is a little mind boggling. read more

I brought in a couple of rugs for cleaning and was "treated" to a version of customer service that I can honestly say I have never experienced before. The man in the store was rude, even downright contemptuous. His manner was disdaining from our initial greeting, but after I declined to have my rugs repaired as he recommended and only opted for cleaning them, he became openly hostile. He apparently cares a great deal about rugs.. too bad he doesn't care for the customers who bring them in. I happily took my business elsewhere and recommend to everyone that they do the same. read more

It's not the local store's problem but Hagopian can't seem to find my small rug that I dropped at the beginning of August, was due back by the end of August, and now-mid September-isn't back from the Oak Park cleaning office-which can't seem to find it. (Later today) They found it-it was mistagged. Then it was sent to the local store. It came back with a dirt mark on it which I can't tell if it was there and they couldn't get it out or other. But I won't use the service again. read more

Chris K & Ken P did a great job on the carpets. Professional, fast, courteous. Would definitely recommend HAGOPIAN!

I just picked up my rug from the Ann Arbor location and want to call out the excellent customer service I got from Mohammed. He was consistently courteous, professional, and promptly communicated with me on my questions. He demonstrated to me that this company is committed to long-term relationships. I highly recommend them. read more

I was EXTREMELY pleased with the repair to my antique oriental rug. Both ends were frayed and the repair is un-noticable. The cleaning has made the colors so much brighter too read more

Hagopian did a wonderful cleaning service on three of my large area rugs......Very professional from picking up my rugs to delivering them. I had one rug that had a very bad stain on the ivory part and they got it out, as if it was never there.....this is the 4th time I have used them and I highly recommend them......... read more

worst cleaning ever! i gave them my 3 rugs , we paid ALOT!!! one came back exactly the same, i can see from the sides where my daughter threw up! how digesting is that !!! so i called and they retuned it, it was 20% better!! it smelled yuki, it looked dirty, it basically was worse looking and smelling than when i gave it to them... i was beyond mad... but didn't do anything i was sick of them ... my other biggest rug, it looked ok while wrapped, i opened it and put it on the floor, the next morning i was looking at it and the stains that were on it were still there!!!! i was sooooo furious!!!! just mad, they are a crappy company, good customer service but horrible work! i will never recommend them or use them ever! don't waste your money read more

Took my bright yellow rug to be cleaned. I didn't want a company to come to the house and leave me with a wet rug on my hardwood floors. The service was very professional. The rug was cleaned within a week, the price was the same or less than other carpet cleaning companies in the area. I am very satisfied and will recommend Hagopian to whomever needs a rug cleaned. read more