Always friendly and helpful. No pressure. We've been their customers for years…read more Great business.

As a child of the 60's, I suffered through my parents' odorous affection for wall to wall shag…read morecarpeting. (I am proud to say that they were not as obsessive about it as the parents of my high school girlfriend: they carpeted the stairs from the first floor to the basement with a lime colored shag, and loved it so much they glued the same carpet to the walls and ceiling. My girlfriend said, I suppose as a way of defending her parents, that "It was so atrociously ugly that it was at the same time quite beautiful." All I know is that the carpet scarred my retinas.) I swore that when I bought a home of my own, I'd rip out all of the dreadful wall to wall carpeting to reveal the wonderful wood floors underneath, and rely only on strategically placed area rugs. We have purchased two rugs of exquisite quality from Mir's. The staff were wonderful. If and when the day comes that I have another room needing a new area rug, I will be going back to Mir's.

This is a warning to anyone that is considering buying furniture from Arhaus! Stay away!!…read more We recently moved and our dining room table that we purchased in 2023 is still under the five-year warranty. I just talked to somebody in customer service who told me that they cannot service it because they did not move it to my new hone. I asked her what I should have done and her response was to call Arhaus and ask how to move the table. That is the dumbest response I have ever heard! So according to her thinking I need to call each individual furniture company to find out how to move each piece of furniture in my home. She did however give me the name of the company that Arhaus refers to for issues after the item was moved by someone else. Also, the manager of the store where we purchased the table told me to call customer service and there wouldn't be any problem since it's still under warranty. I'm not blaming the manager at this store. They need to train their staff properly too.

Came in on Saturday and was helped by Jenny Keane. She was very pleasant professional and…read moreknowledgeable. We are looking for a round table, and the selection is very nice, making it tuff to pick just one. We took a good look around browsing and we had already looked online so we knew what was available in stock based on the website and we are very happy we came by bc I think we found the one!

We had them make two area rugs for us. They had lots of design ideas. They also put a rubber…read morebacking on the rugs so that they wouldn't damage my hardwood floors. (They were recommended by my hardwood floor installer.) T

What a find! You won't be disappointed with their service! Every step of the way communication and…read morepickup/delivery was very personal and by the results a quality that is hard to find nowadays. We didn't want to commit to carpeting our living room and cover up our hardwood floors. Yet we wanted something larger than our area rug. Edge-Binding was perfect for our needs! Rugs were difficult to find one that would be the size we needed and patterns were the next hurdle. We ended up getting a remnant and Edge-Binding was able to bind the edges so we had a custom rug to fit our needs. As you can see from the picture, their attention to detail and quality shows. Please consider what the services Edge-Binding can do for you--we are thrilled with their results!!

I had Mir's clean my special 20+ yrs old wool and silk oriental rug; the whole experience was just…read moreperfect... they removed a stain that I thought was permanent and revived the fringe that I thought wasn't really fixable! My lovely carpet looks like new. I took it to Mir's because I thought they were the best, and now I KNOW they are. They really care. Thank you Mir's.

We have been clients since 1992. Mir's rugs are jewelry for…read moreour floors. EVERY item we've purchased has been outstanding. Only our parlor rug required cleaning - our elderly dog was sick it on many times. We were encouraged to take rugs home to see them in our home every time. Our children were small when we made our first purchases and Mr. Mir allowed them to climb all over the rugs in the store. We admonished the children and Mr. Mir said they could do nothing to the rugs to harm them. "You're putting them on your floors, aren't you?" These rugs will be the most cherished heirlooms in our house for our children. We've not only purchased more rugs, but Mir's did stellar cleaning and repair on my best friend's Turkish family rugs last year. We feel the quality of the rugs and the outstanding service from Mir's sets the gold standard.

We went to Carpet Depot and ask for an estimate, plus we went to the store to see the colors, feel,…read moreand availability of the manufactures products. I was recommended a brand based on pets and cleaning ability. Doug came out and measured then I selected Mohawk Smart Strand carpet for four rooms and closets. I'm a vintage person, so I've had many dealings with carpet installers and products. I can honestly tell you this was one of the best installs and product recommendation I've had in my life. From now on I will buy all of my flooring from Carpet Depot.

Subpar work. Quite disappointing. Definitely, far short of quality of a prior installation done…read moresome 20 yrs before. Cannot recommend.

I understand this is a laid-back establishment family owned. But in today's economy where…read moreeverybody's looking to save money and going to the big box stores I think it would help if they upped their customer follow up. My wife and I purchased a floor from there and we never received a call thanking us or checking to see how we like our new flooring, that would be helpful and give a good lasting impression that they care about future customers

I was looking for a local business instead of a big box store and after checking out numerous other…read morebusinesses I found Creative Carpets. Caren & Jim were exactly what I was looking for. I had a very small window of time when I was moving into my new home, and they were able to work with me during every aspect of the process and around my schedule. I had three rooms carpeted including fixing areas of previous water damage which I was unaware of as well as the linoleum floor repaired. All were completed before my move in date! They did a fantastic job, and it was an absolute pleasure working with a professional, caring family business. FYI- when you go with one of the large carpet companies, they use 3rd party installers. Good luck trying to contact the business after purchase or finding out who is responsible if something goes wrong!!!

Owner went out of his way to help me out of the snow--truly kind and generous. Highly recommend…read moreworking with him!

The floors in our master bedroom and bathroom are beautiful. We had fantastic service from the…read moremoment we walked into the store to the selection, purchase and installation. Love that this is a small family owned and operated business. The owners handle everything from sales to installation. We are already planning our next flooring update!

Totally disgusted. Installer refused to use business owner's recommended adhesive. Installer also…read morehad no clue how to properly install transition pieces. As a result, less than three years later, every transition piece has popped and the hallway is buckling. No need to talk to the owner since he was rude and dismissive of me when I made my final payment. My three bedrooms were done by Joe's carpet service (Taylor MI), very professional and fixed my transition pieces. Sadly, I now have to pay to fix my buckled hallway.

Bill & Joslyn had great customer service initially but once a job has been completed, they no…read morelonger care about the customer. We had vinyl floors installed based on their recommendation. Installation was completed and Jose and his crew did a horrible job. The floor is unlevel, the vinyl tiles are popping, corners are sharp and cutting my kids feet. The job needed to be redone from start to finish. They sent Jesse out to fix the job, he did an amazing job fixing a lot of the popping and sharp pieces. However, he was not able to level the floor since the job was done incorrectly and needed a complete redo. I requested multiple times for Bill to come out and see the job for himself and since Jesse "fixed" the job they are no longer responding to me. We paid $5000 for a floor that must be completely redone. I absolutely would not recommend this company but if you do use them, only let Jesse and his crew work on your job.