Our basement flooded in a recent rainstorm. ServPro quickly came to clean up and remove damaged…read moreitems. Despite overwhelming demand, they quickly scheduled crews to replace carpet and rebuild. Having one company coordinating restoration made our lives easier and completion faster.

Very quickly responded to my flooded basement. Staff is friendly and gave me great tips to avoid…read moreanother problem in the future. Great people to work with!

This company is horrible. They were eager to do my small ceiling replacement job in between the…read morestorms this summer and were scheduled to come out on 8/19. They went so far as to tell me that I may have mold in my ceiling so they would bring a mold scrubber. The day before they were scheduled to come out they called to tell me that "my ceiling didn't need to be replaced" (pieces of my ceiling were hanging down due to water damage yet they were telling me it didn't need to be replaced) and I would be better off just finding a drywall company to do the work. I had been trying to find drywall companies prior to contacting them but no one would take the job because of the mold risk. I explained this to them and said that their representative had thought the same. They told me that my ceiling was dry and they bring a mold scrubber to every job. There had been a very major storm the week before and many people had flooding again so if I'm reading between the lines, they were willing to do my job when they didn't have other work to do but as soon as they could make more money on someone else's job they left me high and dry. The woman who called me said she would check with another company for me and see if they could help me out but of course it's been 3 weeks and she hasn't called back. Also; I explained that I had cleared the entire room in preparation for them to come and her response was "well I guess you can move your furniture back." Horrible, horrible customer service and zero compassion.

I used SERVPRO of Canton in July after a flood created two inches of water in my basement. Due to…read morerough times everywhere, it took me a month to get the water out. Then I called ServPro for the mold issues. They were AMAZING! Very professional. Stephen Smith is the project manager who came out first. He immediately scheduled his team to come out. When they showed up, it was like a light at the end of the nasty tunnel in my basement. They were quick, very professional, and went beyond their job requirements. I appreciate them so much and could not recommend them more. Through my basement issues I have dealt with several contractors for various things, and SERVPRO is the only company I can honestly say I would reccommend to a friend.

Andrew and Jeremy were awesome. Andrew showed me the filth inside the vents that had never been…read morecleaned. We just purchased the home in July. They also cleaned the dryer vent. They sanitized the vents and the house smelled great. They also cleaned up when they were done. The price point was the best of the three estimates that I received. I will call back in a couple years and recommend them to family and friends. Awesome guys!

Great service - fair price. Good communication from start to finish. Already recommended them to a…read morefriend!

Extremely Unprofessional..Really wanted to use their services unfortunately they couldn't even call…read moreme back. Texted them with my address and was told they would see me the next day. Next day came and went and nothing. Very poor business practices.

From the owner: United Water Restoration Group of Downriver is a locally owned and operated water damage, fire…read moredamage, and mold damage restoration company that assists residential and commercial customers after a traumatic event. From leaks and flooding to fires or widespread mold colonies, our restoration technicians are trained and certified to handle any size project. If your home or business has experienced storm damage, fire, floods, or mold growth, Basement floods, Sump Pump Failure, call our specialized teams for assistance today.

The flooring looks awesome and they worked diligently through the project. The workers were very…read morekind and respectful while on sight. There was poor communication to start the project while trying to get a quote but it eventually resolved. They tried to change the price the day of the installation but after reaching an agreement they ended up sticking to the original price that was agreed upon.

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!