The service was good. The food was horrible and expensive. Burgers was tasteless. Onion were over breaded and tasteless. Seeing a burger between two giant pieces of bread that are bigger than the burger. My friends pretzel burger was also tasteless. Too bad it was our first and last time. read more

I spent some time thinking about how to review this- even researched on their website to land at this equation. They've been open 80 years and it feels like it. Hackneys is like any 80 year old, peaked 30-40 years ago and is just slowly going down hill... early 2000's I would bring groups of buddies for burgers and a bit of nostalgia. Fast forward- We ordered while grabbing a beer in the parking lot brewery last week, and also went once this winter- I thought it was overpriced, wet, greasy, crap. Im sorry, I don't like to hate but this feels like it's in need of a restaurant rescue. The cheese curds were a glaze of floppy wet grease sheen- the burgers were so far overpriced for what we got (and I say that understanding north shore pricing) I was off put. And my son's chicken fingers- should have been called baby sized chicken tendies. 3 nuggets the size of a McDonalds chicken nugget order for 3x the price. Bummed to see this go down hill faster than the Jamaican bobsled team. read more

Hackneys has really gone down in quality. The bread is thin, portions are tiny while the prices are crazy expensive. I ate the Rubin & it was overwhelmed by the flavor of Clove. Tiny juice glass for ice water, lamp overhanging table covered in grease & dust. Perhaps the burgers are better but to be honest I have no reason to ever go back and find out. Gone is the Hackneys (Lake Zurich) with willow trees, geese swimming in ponds, & amazing food worth the extra expense. Hackneys of today has the Hackneys price tag with food quality & portions that are not even able to meet or exceed what a common fast food restaurant offers. read more

We came here to celebrate a birthday and to enjoy the nicer weather. The patio had a very old time but relaxing vibe. However, our food was pretty bad and not worth the money they charge. We ordered the onion loaf which came to the table very cold like it sat too long . The burgers were just ok and three out of the four meals were wrong. Our friend ordered a hamburger that came to the table on two pieces of cold rye bread with a piece of cold cheese - not melted. The waitress said she will put a rush on the replacement burger but ended up waited 20 mins for another server to deliver it to our table. We were told our original waitress decided to just pick up and leave early. Very odd . There's plenty of better places to go in this area than Hackney's. They lost their touch. read more

The food was barely good. A grilled chicken sandwich consisted of a dry chicken breast, bread, lettuce, tomato and onion. I can do better at home for less money. Too many other options to waste your time there. read more

7-20-24 The Manhattan and old fashioned the group ordered were bright red and tasted strange (the bartender drowned them in maraschino cherry juice). Went back inside to fix the drinks, the bar was empty of customers, the bartender just talked to his coworkers off to the side & never came over to the bar to see what we needed... we just moved on. Train the bartenders please & thanks. read more

My family has patronized Hackney's for over 30 years, however, after the last experience we will not return. We reserved a table for 14 people on a Friday at 7:30 pm and asked for a table that was out of the way so that all in the party could talk and not disturb others. Hackney's set up 5 tables of various heights in front of the kitchen door for us. The waitress Eileen was horrible. Not just bad service but a bad person. As soon as the party arrived, she began ordering everyone to, " sit down and give me your orders"! Having not seen menus yet, this was impossible. As more members of the party arrived she again ordered them the same. She said "the kitchen closes at 8 and if you don't get your order in you're not getting any food". This would have been valid if the kitchen closed at 8 pm, however, it didn't stop taking orders until 9 pm. There was no reason for this terrible service. After numerous attempts to speak with a manager, we were left to call Hackney's the next day. It took 4 days to have the manager contact us about the experience. The manager Sally could not have been more rude. She made accusations that we received wonderful service, as she explained she had talked to Eileen and there were no issues. Next Sally began to yell and asked, "what? You want money? The bill was over $400 and I'm not giving that to you"! Never in all the years of patronizing Hackney's have we ever been treated so poorly or disregarded as patrons. Sorry to say after all this time but we will not be going back. We will find a new restaurant to enjoy family meals - somewhere that values it's customers! read more

OK, so another precise, detailed review for a restaurant that I remembered as being quite good...years ago. Now...see the closing word. I drive north to Highland Park occassionally to pick up cancer sticks, beats Chicago / Niles prices by a LOT. Took my friend with, were hoping for a corned beef on rye from somewhere.. Max's deli...closing, no biz on Saturdays. That's fine, they're not on my top ten list, see my review. Stopped at HACKNEY's on Lake..lots of cars in the lot at 8 PM.. good..maybe. Well, I dunno. I can't comment on anything except what we purchased and what other things could be better, so here goes: Ordered a 1/4 lb. cheeseburger, corned beef sandwich, onion sticks, milkshake. Here's the dope... piece by piece, blow by blow.. not eaten there, we took it home and reheated things...FYI prices INcluded, unlike most other reviews...which irritates me substantially. Ahem. 1. Cheeseburger deluxe with French fries - ...looked overcooked, too dark. quite shrunk on the bun ("WHERE'S THE BEEF??); "we cook burgers MEDIUM..". hmm. riiiiiight... ...onion, tomato slice, some kinda wilted lettuce, on the side. ...undercooked fries, maybe I can reconstitute them... ...Hackney's Cole Slaw...???!! no way, teensy bits of cabbage, dry, not resembling any type of coleslaw I've ever seen..yuck. quote the 'famous' Hackneyburger, "our recipe ground exclusively for Hackney's for 80 years" unquote (and tastes like it) Four (4) oz. burger with American cheese: $13.95........ One star. So far..so not-good. Let us continue. 2. Corned beef on rye, side of fries ...disappointing. very. I expected *Slices* of corned beef rather than bits-and-pieces thrown onto dark rye. insufficient quantity, little tasted, bread rather damp by the time we got back to Chi-town... (..yes, Virginia, I DO rather like elipsese...yessireebob..) ...sweet potato fries...mushy but tasty.. ...and what would a CBR be without a pickle? well..in this case it was a quarter! slice, and dry, dry, dry, unwrapped. they don't 'Get' that for a whole sandwich you hafta have a whole pickle... CBR on dark rye...$13.95 One star. Oh, forgot: too much grisle. 3. 1/4 order "onion sticks" ...all stuck together when I opened the foil. mushy. am not impressed. friend ate some anyway, only ate 1/4 of the burger, so far... Quarter order...$6.95 One star. 4. milk shake, chocolate. ...fair, almost acceptable except shakes are sposeta be full of bubbles when the mixer gets done; my take...they don't have the proper shake mixer. ...$ I dunno...not on the menu. must been about aNOTHER $6.95? One-and-one-half stars, for effort. ALL THIS...for ONLY!!??? about $45....(need to find that receipt..) Ummm. No. Going to request a refund, you betcher bippy. Food: unacceptable. AND.. Two things I mentioned to the greeter: ...waiter taking a cart of food out to the patio had to contend with a NON-AUTOMATIC door. you'd think they'd have one, given I held the door open for several ladies who had trouble walking with double canes... how about wheelchair access???? ...and them ooold carts is Noisy. ..they've been in biz for 80 years...well..maybe they was good once, but IMNSVHO the verdict is.. ....FEH.... don't bother. prolly another restaurant out there????... Sorry for the folks in Glenview...but it's my observation that, generally, people have NO CLUE what food is sposeta look like, taste like, or how it should be presented. There ya go, bon appetito. And, as always, yer welcome. CC to AOL archive read more

Came here recently to celebrate a friends birthday. The service was not great and food was nothing special. The ambiance of the restaurant is cool. read more

Horrible service , cold food , needs to be fixed. Don't think we will ever go back. Whatever ambiance we first encountered was quickly lost from the dark wood that definitely needed some attention. First time having visited the place ! Not impressed read more

I've been going here since childhood and the quality of food and customer service has never been less than excellent at all locations. Hamburgers are fantastic. Buffalo burger is not that good. I had fish and chips yesterday, made with Cod and it was quite good. Onion loaf is a must but even the quarter-pound order is a lot. Sweer potato fries are sweet and hefty. Just know that entrees come in large portions so plan to be hungry. Soulmate and I had a leprechaun pie dessert last night for the first time. Delicious. We never have a problem getting a table here. As well their Jazz night is fine as our other special events, not to mention just sitting and watching a ballgame on TV there at the bar. read more

Hackney's On Lake - Burgers Near Me - Glenview, Illinois

Been back to Hackneys many times since I wrote a review in 2015. I have to say the quality continues to slip. Been going to the Lake location lately - one of two locations left. The food was so bad (overcooked, dry, old bread) that I had to wonder how long it will be before Hackneys goes out of business altogether. I would avoid Hackneys at this point. The rumor is the kids want to buy the restaurant from the elders, but they won't sell. The place needs a refresh - a new menu and someone needs to start paying attention to what is going on in the kitchen. It pains me to write this review since I have been going here since I was a boy. But people are best to avoid the restaurant at this point until significant changes are made. read more

There were 9 of us at lunch yesterday. We sat in the Albert room. There was NO heat on. We complained several times. Everyone sitting in that room ate with their coats on. They brought in a space heater which we didn't feel at all. They said that the building is old and hard to heat. They need to fix that if they want people to eat there in the winter! The bathroom was even colder--like ice--with no hot water. The floors are dirty, the booth seats have rips with duct tape on them, just unacceptable to me. We are not going back. read more

This place was great! From the onion loaf to the turkey club, I enjoyed my time at Hackneys. The green sofa was awesome too - never had that before. The staff was great too and remembered everyone's orders even though we had such a big group. Good stuff and a fun big bar ! read more

"The kitchen is backed up" apparently all the way to the state line because we have been waiting over an hour and a half for our food and there is still no sight or even word. The poor waitstaff. They should not have to bear the brunt of clearly inept management. Many people are here before the Botanic Gardens too and on a schedule like us which we let our server know. As if that mattered in the slightest. This place clearly is resting on its reputation and not the least bit interested in doing anything other than collecting your credit card. Sally, their manager,didn't have the guts to come talk to us or any of the other unhappy customers either. Real leadership there. After all of it, the order came out wrong and cold. They comp'd out meal which is the least they could do. Do not come here if you are watching the clock. read more

Went yesterday after years. Horrible chicken noodle soup! Yuck! Horrible apple pie! Awful!!will never go or recommend to anyone again! How is this place even open?!? Refund please!!! Manager needs to respond asap stomach hurts!!! read more

Great burger place that has changed with the times. You can still get the inside out burger and blue cheese burger I remember from my childhood. Now, you can also enjoy vegetarian options and smaller portions of popular options. The decor is out of the last century. The beer list is good and prices are reasonable. read more

Basically cafeteria food - the Rueben was passable and the burger was over cooked and lacking flavor. Ambiance is old and musty. Draws a very old crowd. read more

1/4 onion rings, a classic burger and a regular burger set up with bacon, cheese and onion using a turkey patty was magnificent! Maybe it's bc we went here right at 5, but our server was fantastic and the food was worth every last bite! 1/2 turkey burger on rye to go with some slaw and a great beer from the brewery next door! And excellent experience all around! And why get the turkey burger with cranberry n such when you can swap a regular burger with a turkey patty. And FYI not everyone eats turkey burgers bc they are healthier. Naming the place where the turkey is from gets bonus points! read more

Our reservation was at 6:15, it's not 8:00 and the only food we received was the onion loaf that was flavorless. Our waitress was in near tears apologizing for the delay in food. The manager refused to come out and talk to any of the customers. Hector came out and was belligerent and disrespectful, offering no help or explanation for the experience. In the entire room, there are three tables that have food. When we finally received the food two hours after our reservation, it was cold and incorrect. And in one of the burgers, there was a plastic tab from the bag of buns that are apparently "baked fresh daily in their own bakery". read more

Haven't been to Hackney's in years and now I remember why. The food is overpriced for the quality and the premises is in dire need for a remodel. I can only imagine what the kitchen looks like. The draft beer we ordered had a metallic taste to it which I assume is from a dirty line. My turkey Ruben was $18 and it barely had any sauerkraut on it let alone a small amount of turkey. My daughter got the kids sliders and they were the size of two bite size appetizers. For $10, that was a joke. My wife got the avocado chicken sandwich and the chicken was dry and cheese barely melted. I can't speak to other locations but I would skip this restaurant until there is a major overhaul. read more

Looking back for the first time, I feel that my review from ten years ago was unduly harsh; however, slow service is still a significant aspect of the Hackney's experience. During that intervening decade I have attended two private parties here, but had not dined in the restaurant until recently. Number one, this place was already packed at 5:30 on a Saturday night. Number two, there were long stretches of time when we did not see our waiter, or, even more frustratingly, we could see him standing by the server station looking everywhere except in the direction of our table. We had a toddler with us and, while she is quite well behaved, we didn't want to spend two hours in the restaurant if we could help it. It took too long to place our orders and far too long to get the takeout boxes and checks at the end of the meal. It also took quite a while for the food to come, but that was the kitchen's problem. However, on the up side, the two servers that we dealt with were quite warm. One of them brought an extra cup of soup for my daughter to try. They also corrected a mistake with a side dish almost instantly. The food was pretty good. My smoked gouda burger was excellent, although I could detect very little barbecue sauce. The sweet potato fries were nearly perfect, and I nibbled on my daughter's satisfying potato soup and grilled cheese. Those famous onion strings, though, were totally zzz. While the food is good and I understand the nostalgia factor for many, I wish that they would sharpen up their timing. Not every customer wants to spend a leisurely dinner soaking in the old-school ambiance. read more

Very impressed with the outdoor dining setup! We were able to make a reservation, there were lots of tables (take your pick!) outside and under three large tents in the parking lot, and even the hostess station is outside. I liked that my menu was still damp...a likely result from their sanitizing procedures. Aside from restrooms, there's no reason to even go inside. This is a great place for a nice dinner during this crazy time. read more

This is a decent, no-frills joint that offers pretty good burgers (I'm vegetarian so am passing along the verdict - "pretty good" amounts to a 6 or 7 out of 10). They are incredibly generous with bottomless soft drinks and french fries, and the onion "rings" come in a block, brick, or loaf. It's comical to look at but fun an flavorful. For myself, I got their Southwest quesadillas, a good mix of black beans, cheese, and veggies, and it came with a good guacamole and pico de gallo. It was large - I think the tortilla was probably 12-13" in diameter (it was cut into wedges so hard to do the math). At first, I thought the prices were a bit high, but the servings (and the bottomless options mentioned above) more than make up for those prices). read more

Hackney's On Lake - This picture doesn't really do it justice. It's about 12" long, 5" tall, and 4" wide. - Burgers Near Me - Glenview, Illinois

Hackney's has stood the test of time for a reason! It was my first time here and everything was great! Clean, comfortable, friendly team, delicious food! Thanks to the outdoor hostess, outdoor server, and chef for an awesome evening! We'll be back again! read more

Hackney's On Lake - Outdoor dining area - Burgers Near Me - Glenview, Illinois

Waiting for 45 minutes and we still don't have our food....they tried to compensate with a plate of unsalted over cooked fries.

Ordered chicken wings and cheese curds while listening to live music at adjacent beer garden. Received previously frozen food from the bag and reheated in the microwave. They promised to reimburse me, but never did. I could not believe "respectable" restaurant would even attempt to serve food like that. Do not eat there!!!! read more

This is one of the first Hackney's so I will review this one! Its also my family's preferred location. Simply put, this is a Northshore classic that everybody should try. They have a pretty sizable menu, but there are only two things that we always get: Onion String Loaf and the Hackey Burger. The Onion String Loaf is exactly how it sounds. Crispy, a little greasy, and always hot! Hackey's is one of the first to have this kind of loaf so I give them lots of props for being the first! They now serve them in different portions so there is always a size for your table. The Hackey Burger is always a winner here. Some get it in rye, but I get it on their freshly baked bun. They also come with unusually fresh toppings every single time. I love the crunch and freshness of the raw onion. They have a couple of other burgers that are also winners, but Hackey Burger is king! I see a bunch of people complaining about the service. We have never had a problem here and we have gone for 25 years. Sometimes it can be a little slow, but it is also a bit of a small business and a family run affair. If you are looking for a good burger and an upscale casual place to eat, Hackey's is for you. read more

Food was ok / average, service was excellent. We ate outside in a large tent area. They did not have any soup despite it being 55 degrees cold outside and a large menu of soups. The onion rings were not hot enough. Patty melt was good. French dip was average. Next door has a great microbrewery called Macushla we tried very good fresh beers. read more

Our server Oscar was great! Very polite and attentive. The hostess Andrea was extremely friendly and efficient! The food was good, I will come back when I am in the area again read more

This place SUCKS! DO NOT COME. Service is horrible. We got the fried onions and they were brunt and cold. Half my cheese curds were cold and half were warm. The only reason I'm giving it 1 star is because the aesthetics were nice. We ordered soup it was merely cold. Chicken Fingers were bland and dry. Fry's were gross and unsalted. If you want to come to hackneys just go to the one on harms ffs. DONT EAT HERE! read more

I used to come here as a kid. But then stoped coming. The place changed and the food was bad. Then decided to give it another chance. Dirty dishes, dirty restaurant, the staff looks like they all work at a circus. Food was terrible. What a shame it changed so much.. and way to expensive. read more

Very disappointed in the food and have been coming here forever. The recipe on the onion rings seems to have changed, and not for the better. The hamburgers have really shrunk while the price has gone up. The fries are wet and undercooked. This has been a staple of ours but don't think so anymore. No issues at all with our server who was very accommodating, but really sad about the decline in food quality. read more

I have been going to Hackney's for years. Even hosted a bridal shower there. Went there to host out of town family. Overcooked hamburgers and stale lukewarm fries. The service was good, so there is that. While it was a Saturday night, the inside was not full. The outside patio was. I emailed Hackney's to address this but did not hear back, hence this review. read more

We recently hosted my daughter's baby shower at Hackney's on Lake. The entire experience was so easy, the room was lovely and staff were accommodating. I would definitely recommend Hackney's for your next event. read more

Hackney's On Lake - Table layout for group of 20 - Burgers Near Me - Glenview, Illinois

There are many places to get a better burger than this place. Service is lacking, and they charge for each fountain drink refill (!). Even at McDonalds you get free refills on Diet Coke...but not here. Just go somewhere else. read more

This place is as good as it was 49 years ago. Always get onion rings! Baby spinach and berry salad is good, too!

Note that this review is for ordering delivery for the brewery next door. Obviously from the one star, one could infer that I was (we were) not impressed. We waited about 40 minutes for our food. When I called to inquire about a time estimate, I was dismissed with a "other people are waiting for their food, too" and no update. Honestly, I would have even appreciated a "hey, we're really busy, it's going to be about an hour" and then we could have gotten some appetizers from the brewery and chilled until we got our food. But no such luck. But on to the most important factor contributing to my one star review. When my friend called, he ordered a grilled cheese with avocado and confirmed that it would be fully vegetarian. When we *finally* received our order, I noticed there was chicken (!) on the sandwich. At least they took back the sandwich...but looking at the receipt they had ordered a chicken avocado sandwich. I ended up ordering food from another place that would deliver to my location, but the other two in my party had their ruben sandwiches that were very much lacking on corned beef portions. read more

Bad wine. Long wait. I finished my meal and my husband was still waiting for the burger they dropped and had to start cooking. But, seriously, how long does it take to cook a burger? Bring me an app in the meantime? Or the fries? read more

Ordered a hackneys burger medium rare. It came very rare: unsafe for ground beef. I sent it back and they put it back on the grill. They put it back on the grill. I'm astonished. When you mess up the cook on my burger, you make me a new one! This institution isn't worth it. Take your business elsewhere. read more