VERY confused about the customer service complaints here. This location has the BEST customer service. I don't frequent habit often but my experience here has always been great. Very clean store as well. read more

The customer service at this location was extremely disappointing. I came in with my family of seven, and we chose not to order through the kiosk because my daughter needed to order a Charburger without certain ingredients. When we explained this to the cashier, his response was very rude. He immediately said that any other employee would tell us to order through the kiosk, making it clear that he did not want to assist us. Although he eventually took our order, he was not welcoming, barely communicated with us, and his attitude made it feel like he did not care about taking our order correctly. The cleanliness of the location was also unacceptable. The tables were dirty, and no one came by to wipe them down. The trash cans were overflowing, and when my daughter needed to use the restroom, there was paper all over the floor. To make matters worse, the ice machine was not working, and customers were expected to get ice from a large bucket instead. Overall, this was a very unpleasant experience. I hope management addresses the customer service, cleanliness, and maintenance issues because customers deserve a much better experience, especially because the problem isn't the food, it's the customer service and cleanliness. read more

I've always been a big fan of Habit Burger and regularly visit other locations, so this experience was especially disappointing. On May 31, my group ordered four cheeseburgers and spent about $70 on our meals. When we started eating, we realized that none of the burgers had tomatoes. I went to the counter to let an employee know, and I was told that they had run out of tomatoes. I'm sorry, but if you're out of a key burger topping, customers should be informed before ordering. We paid full price and were never given the option to modify our order or choose something else. It may seem like a small thing, but the burgers just don't taste the same without tomatoes, and it really affected our meal. I've had great experiences at other Habit locations, which is why this was so surprising. Very disappointed with the lack of communication and attention to customer service at this location. read more

Came back on a Thursday night. Took 25 minutes to minutes to get our food. Only got a couple deal boxes and store wasn't that busy. Family of four that ordered after we had already been waiting got their food first. Got an alert that our food was ready so came to the counter and it wasn't ready. I think they gave it to someone else or the drive through. I asked for a refund so I could just leave and instead of getting a refund she ran back there, packaged up some cold food and gave it to me. Disappointing experience. Wish I got my money back. read more

Habit Burger & Grill - a receipt for order - Burgers Near Me - Oceanside, California

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Our new go to burger place! The pricing is reasonable and food quality is good for the last few times we've been coming the service is quick which is great after a long day at work! read more

Hate doing this because the family loves Habit, but I won't go to this location anymore. Every time I go through the drive-thru, something ends up wrong with my order. Usually it's the $10 Gotta have it meal that missing the chicken pieces. This last time I confirmed when I ordered that it comes with the chicken pieces. 'yes sir'. Confirmed again at the window, and when the bags were handed to me, I could smell them on top. Success! Or so I thought.... The Santa Barbara had no avocado. My sirloin steak sandwich had no sauce, and the cheese looks like it was the last thing put on, since it was cold on a hot sandwich (not melted at all). And gave me double green beans instead of one green bean and one French Fries. Little mistakes I know, but that many in one order was enough for me. Given this location multiple chances. Loved the drive through option, but it isn't worth it when the order is always wrong. I'll drive farther to go to the one off El Camino from now on. read more

I ordered two of the $10 meals yesterday and was very pleased. The meal included 1/2 Santa Barbara Char, chicken bites, tempura green beans and a drink. It was more than enough food. The strawberry limeade was good. The chicken bites were exceptional compared to McD's. The green beans were a nice change. The service was good and the inside was clean and cool. I had the Santa Barbara Char once before and by the time I got to where I could eat it, it was soggy and falling apart, barely edible so, this time I omitted the lettuce, tomato and pickles. The guacamole and grilled onions were more than enough moisture. They will provide the lettuce, tomato, pickles and mayo on the side if requested. Habit's packaging is always exquisite compared to others. read more

First off, food has always been great and service has been good. However, their drive-thru is the absolute worst!! It does not matter if you ordered online, you WILL wait for 30mins in that drive thru to get your food, 40+ if there are other cars before you. It should seriously not take that long for any drive thru. They should really figure out a better system for that because that issue alone is enough to make you go to the other location. Besides that HUGE problem, once you finally get your food, it's a good experience and staff is always nice. read more

Why did I have to wait 5-6 minutes just to have my given to me intentionally wrong?? My order was right on the screen and I spoke clearly, it was repeated back to me and a lady handed me my order only to give me the wrong stuff... How do you see salad and think, hmm...lemme do a "joke" and give them a burger with avocado. I say that because there was suddenly a lot of laughing after the boy murmured to the woman inside and she eventually gave me the bag of food but couldn't look me in my eyes. Why is that something anyone would think to do? I wasn't informed of anything and highly disappointed when I noticed it at home, I was charged for a burger double patty when I asked for a salad.... read more

Have been a fan of The Habit for quite some time. I was disappointed while eating here the other night. First the place was very dirty. Tables not wiped down, trash on some tables for long periods. For the first time ever the fries were greasy. I've always felt the fries were a good quality and very tasty. Did not finish them. Hope this is not a trend. read more

Foods always ok but whoever owns this location needs to have more staff working on the shifts. Every time we have tried to come to this location it's a crazy amount of time you have to wait. Like...1/2 hour in the drive thru. We won't be going to this Location again. Lesson learned. If your family is hungry and you need to get something quickly... I wouldn't recommend you go to this Location for the Habit. read more

Birthday cheeseburger was on point. Ordered fries & almost drove back for more but it started raining & was already close to home. We will b back!!!!! read more

This location needs to hire more people. I don't even bother with the drive-thru anymore - it takes longer than in-n-out and the line isn't even half as long. The (3) workers are clearly overworked and stressed and unfortunately it translates to their customer service. There's been multiple times that my order was missing something, specifically the drink from the kids menu. And because the workers are so overworked and behind, they don't have the patience to check to see if you have everything and if you're missing something you have to flag them down. This is the only Habit location I've experienced this. read more

This is my favorite Habit burger Grill down here, always great service. The order is always perfect so therefore the food tastes like what you ordered, which is the reason you come to the Habit. Fresh, big menu and great variety. The other plus is a huge parking lot so there you have it. Great parking. Fantastic food. Friendly service read more

Habit Burger & Grill - Charburger x 2 - Burgers Near Me - Oceanside, California

This is the 10 piece nugget i was given. I couldn't believe it when i got home. Most of these are just fried batter with no chicken, and you can see the ones toward the right clearly don't have chicken in them. I'M PISSED. How does someone include that tiny crumb in the top right as one of the 10 pieces??? For management's info, order was placed around 8pm on 04/24/26. read more

Habit Burger & Grill - Chicken nuggets 10 piece - Burgers Near Me - Oceanside, California

The new manager TONY is the best. His customer service and housepatality feels good when coming to habit on rancho del oro. Ever since he took over this place been on point. Thank you and glad to have you at habit and good and ambiance was great. We will definitely be back. read more

We've been waiting for over 25 minutes for food while people who arrived after us are already eating theirs. We're supposed to be heading to the clippers game.... Update, the store was a mess, our wait time ended up being 32mins and we missed the game day give away & barely made tipoff. read more

I had never had the chance to try out this burger joint before and I just have to say I will not be returning. Everyone always says how great it is, I was not impressed. I should've ordered from somewhere else. I placed a pickup order online and went inside to get it. The drinks weren't even filled up. I had to fill the cups myself. When I got the food back home it was a mess. I can honestly say that it was definitely not worth my money and at least now I know where I will not eat at again. The burgers are not worth the money and don't live up to the hype. Maybe some years ago but not now. read more

I met some friends here for lunch but was a bit disappointed in the vegan options. Their fries at in a shared frier with other non-vegan products (onion rings, green bean fries, sweet potato fries, etc). They have the impossible burger, which the party is vegan but then you would have to customize to make it vegan friendly. They do have a veggie burger (I didn't try it here but I've had it before at one of the stadiums in SD). I wasn't very hungry on my visit so I ordered the garden salad- it was pretty meh (opt for no croutons if vegan). I make better salads at home. I felt as though it was missing something. it had lettuce, carrots, grape tomatoes, red onion, cucumber. Their fountain hibiscus agua fresca was delicious though! I was pleasantly surprised. The place was clean, service was friendly, ample parking in a shared lot. I had always drive by the Habit and wanted to check it out but it isn't my number one pick. Glad I got to Ty it though. read more

Our last to-go order was much improved- tempura bean/fries combo was hot & generous. Our burgers were great too although a little salty. Keep it up Habit Burger cause when you do burgers & fries right, you've got little competition for the price. read more

Habit Burger & Grill - Ahi sandwich on their website - Burgers Near Me - Oceanside, California

I got the grilled chicken sandwich on sourdough, it was really good. Their orange cream shake is delicious! I can't speak to the service as I had it delivered. read more

The first time I came, I told my family I wouldn't come back, wait times reached 20 minutes in the drive thru l, food was not the best. Now, I go a second time but this time inside the establishment, tables sticky, order completely wrong. Unfortunately, I will not be returning to any others. read more

Never been to one of these fast food chains. My friend said she had a burger last week and thought it was good. So we went through the drive up. Server was nice about taking our order. Three charburgers, FF, Green Beans and two shakes. $39.44 Holy Moly. Was it worth it. Not to me. Thank goodness I wasn't paying. The person taking our money was not very friendly. By the time we got home 10 minutes away. The burgers were wet. I guess to much sauce. I did not care for it. The french fries and the green beans were just okay. The milkshakes were great. Good luck Habit Burger. Aug 1, 2023 read more

Habit Burger & Grill - a hamburger and fries - Burgers Near Me - Oceanside, California

Loving the $10 meal deal for lunch during a work day. Sandwich, chicken nuggets, drink, and fries OR salad is a smoking deal!

I went to this Habit restaurant located on 1870 Rancho Oro Rd. Oceanside. This Habit has a drive thru and I placed an order of a double charburger with cheese that's free with over $5.00 order. I ordered a single cheese charburger to satisfy the deal. The girl at the window was nice, but was very busy and had to wait about 5 minutes to pay and 10 more minutes to get my food. The girl apologized for the delay. The double charburger with cheese was very salty. It was almost inedible. The single charburger with cheese was cooked perfectly. It was a disappointment of the inconsistency of the food. I probably will not eat at this location again. The Habit located on El Camino Real is so much better. My overall score is 2 stars . I had better at other burger places. read more

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Been waiting for this location to open! I thought we would be the only ones here since it is so new, but people have found this place in a shopping center where there are no other businesses yet! I like their burgers. Simple and that's just how they should be. This is a great addition to the Rancho del Oro area! Definite place to try if you haven't already. read more

Habit Burger & Grill - Charburger with cheese and the double char - Burgers Near Me - Oceanside, California

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Worse customer service lady behind the speaker doesn't listen and has an attitude. If you don't like your job than quit but the fact they have her covering for the manager read more

Great burgers! Customer service is always great at this location too. Have only been about 3 times at this particular location. The person at the register has been the same one (tattooed), always very welcoming and accommodating. Great burgers, great price, excellent customer service. read more

Banana shake does not look like advertised banana shake. Was excited to try either way but had strong taste of artificial banana sweetener, not good. Starry drink tasted like I was drinking carbonated dish water. Burgers and fry's are mid - nothing fancy. Same quality as in'n'out for more money. read more

Habit Burger & Grill - Burgers Near Me - Oceanside, California

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Hey Burger buddies sorry but this Habit is not typical, need new manger or something is wrong with this particular location, cold food, slow service, and a weird Ambiance. the only good thing is it has a drive-thru but you should probably just drive-by and go to the other Habit on El Camino Real. Question for owner: is this a franchise? If so you should consider selling because you are not doing it right, bro and if not shame on the Habit read more

After ordering via the kiosk and double checking the order, when the order arrived ( teriyaki char) it didn't even have teriyaki sauce on it. When I told the server about it , he said sorry and walked off. Won't be back. read more

This place will NEVER become a "habit" for me. Been there a few times. Unlike In-N-Out, they don't seem to have systems in place to assure hot food. In the past, I've gotten stone cold tempura green beans, burgers, fries, etc., for consumption inside the restaurant. Today, I watched an eat-in order sit 10+ minutes without anyone being called to pick it up (I have no idea what happened, because I walked away with my order). The burgers taste good, but their version of a double-double is hardly worth the $9-10 they charge (depending on location). All that being said, they seem to be pretty busy, so most people must not care about the lapses I see in quality and service. Frankly, unless they're offering a compelling special, I won't be back. read more

My daughters and I love The Habit on Murrieta Hot Springs, near Sam's Club and Walgreens. It's a busy place and I usually order from the App. A short wait is not a problem. The current manager is great; smiling, helpful, and professional. The cooking staff is hard working and as fast as they can be. Don't think we've ever had an order mistake. I have had a horrible experience with the App promotions. They don't work and never have. There are "TRICKS" to make promotions work. Ridiculous. Every time a promo fails, the generous managers make it right! And I write a flaming memo to the Habit Corporation, explaining how they failed. They have never responded. But, enjoy The Habit, and be very leery and suspect of their promotions. The other Habit restaurants in this area are equally great. read more

Servicio rápido con comida deliciosa. El lugar estaba limpio, el staff muy amable, el menú con distintas opciones para escoger y el ambiente casual y cómodo. Lo recomiendo. read more

French Fries are made like one day before, never have such experience,can't believe it. read more

Habit Burger & Grill - French Fries is like those made 24 hours ago. - Burgers Near Me - Oceanside, California

Great drive thru service food delicious Lyandra was very nice and made sure I had all napkins and ranch like I asked thank you .

Grilled chicken sandwich was our favorite, but last night the sandwich smelled strange, and lost my appetite. The issue is the cooks. Will no longer eat at Habit cause no consistency in meeting standards. read more

I went yesterday around 11am. I order a patty melt combo and Im used to people at different locations or restaurants to have a mask-like face and bland attitude. In this case Stefania when she took my order was very welcoming and friendly, I didnt know what to order and she suggested me this new meal. I really liked it and felt welcomed. The food came out fast and was cooked accordingly to my expectations which is a plus. This location is better Carlsbads by far. I started working close by and will definitely come back again. Great job read more

In spite of how busy things were when we walked in, and the fact that there was only two employees here when we got here, we had the most amazing dinner experience . The food was delicious and hot and perfect thanks to the most amazing short order cook I have seen in years named Brianna who I think is the manager also .... She was flipping burgers and taking drive-through orders and smiling at everybody and being friendly. It was quite sight to see . Nayeli, her right hand man was friendly, Very helpful . We love The Habit.... You know how to hire some good peeps.! read more

Unfortunately I have to leave a two star review. The last 5 times my order was wrong. No fries 3x. I do make bigger orders but 3x. We end up having to share the fires and everyone has to chip in. Then the other two times i got cheese on the hamburger I did not order cheese nor did the receipt reflect that but I am lactose intolerant. Ruined the meal. Reached out for help but nothing. Went in to store to explain just how and got 7$ back. I think I am done. Good food but lots around town to choose from. Removed a star. Owner said he would DM me never got one ? read more