I have been seen by Dr. Putterman for well over 15 years. My wife & our two sons have been by Dr…read more Putterman as well. Both my wife & I have worn glasses &/or contacts for well over 15 years.
Dr. Putterman is professional, knowledgeable, thorough, enthusiastic, compassionate, communicative, calming, patient centered & kind. From the moment you set foot in their practice, he & his staff strive to provide the very best level of care. Any & all questions or concerns are addressed, not just brushed off, ignored or minimized. The practice is not one where people just do their jobs competently, showing courtesy & respect for their patients (meeting this standard would be a welcome improvement to a majority of other medical practices). Their entire team is welcoming & engaging; they do their best to meet the needs of each patient, often going beyond what can reasonably be expected. When you check in, receive your eye exam, get fitted for the correct lenses or contacts, spend time attempting to narrow down your choice of frames, consider alternative frame recommendations from staff, make your final decision & finally check out...you are the focus of care.
Every member of Dr. Putterman's team strives to provide the best quality service possible for each person that comes through their door. Saying that they strive to provide the best service, doesn't quite capture the dynamic at work in this practice. Disney strives to provide excellent service, but Disney is very superficial. Dr. Putterman & his team provide excellent service because they care, because they genuinely desire to provide the very best service. This is because that's the kind of people that they are. The team doesn't provide quality care because they should, they provide quality care because that is their mission, because that is what they want to do. The heart of this practice IS THEIR CARE.
If you find yourself needing to select frames, all of the staff are incredibly helpful & patient. Rochelle has an uncanny ability to find frames that I would never have considered, let alone selected. Rochelle is the Frame Whisperer; her ability to balance style, comfort & durability, is a much appreciated talent.
Dr. Putterman & his team stand behind product performance expectations & warranties. They are helpful & available for any needed adjustments, repairs or replacements.
I consider myself & my family fortunate & blessed to have found a vision care provider like Dr. Putterman & his team.