Poor customer service experienced with the person dispensing the glasses but at least the manager tried to make it right.

I wouldn't recommend going to Village Optical . My personal experience has been a nightmare . Went in in July , picked out glasses , they came back wrong, they were sent back again ,they came back wrong again, told that it was my eye doctors fault . I then went back to have my eyes checked only for my doctor to say that it was the fault of Village Optical . In three months time Village Optical still couldn't get my glasses right . I got a full refund . read more

They don't take all insurance but they take mine and the Dr. and staff are simply the best at keeping people informed, at ease, and attended to. I've gone two cycles now and there's no turnover! Same people, same help. Got new lenses/fames in just four days! Very good selection of all the main brands of frames. I do wish they had prices displayed but it's easy enough to pop on the phone to compare pricing after look up. Parking is mostly in the back and it can be tight in and out, as anywhere along 30 really is. But spaces are plenty, hours are super convenient. I feel lucky to have such a great eye place so close to me! read more

Dr Ho was the worst. Lost her patience with my mother more than once. We won't be back.

Sometimes you go somewhere and you are welcomed with so so personalities. I visited Village Optical as a person with broken glasses during a business trip. What started out as a voyage to find someone who could help me. I was overly welcomed (not a bad thing, for sure), and quickly helped. I ended up with new frames to my existing lenses. I promised them I'd share my story, hopefully it helps others looking for a fabulous company here some even more fabulous staff. Big thank you to: Nicole, Kathy, Matthew, and Jennifer. You guys are amazing. read more

It had been several years since I had my eyes checked, and the reason for that gap in time is that when last I visited, Village Optical had done a wonderful job! But eyes change, and the need for a new prescription became pressing. But what did not change was the service of fantastic doctors, opticians, and selections at VO! I am now in tricky progressive lenses, but any apprehension which was in my mind about having, in essence, two prescriptions in the same lens was vanquished by how well the lenses were made, and by the instructions from Dr. Bains and the dispensing opticians on staff. Just truly a wonderful job, and I am delighted! The team at Village Optical in Paoli gets my highest recommendation! Thanks again, VO! read more

Village Optical - My two new pairs of spectacles; separate, distinctive looks, both of which I love! - Optometrists Near Me - Paoli, Pennsylvania

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I have been coming to this office for years. It has sadly declined. There has been a great deal of turnover in the last two years; nobody seems to stay very long. The frequent turnover is reflected in the poor customer service. This extends to the manager, Jennifer, who never appears to be in the office. When I wanted to ask her a question about my insurance billing (which appeared to be an overbill) she was never there and the rest of the staff told me they couldn't help me and I'd have to talk to her. I finally just gave up. I will have to find another place for exams and to buy glasses in the future. read more

I have to say, this building is beautiful. That's is the only good thing I can say. My entire "exam" was about 3 minutes long! The dr decided that my prescription would "stay the same" after literally making me read 2 lines. I thought it was a joke. Then they say you must pay a $ 70.00 "contact lens fee" EVERY YEAR! I said the dr didn't even do anything with my contacts. Completely ridiculous...I am planning on picking up the contacts I ordered and NEVER returning. read more

In one word? NO --- Avoid this place. Very questionnable practices & fees. From the Front Desk to the "Doctor" to Check-Out - all failed in my book. read more

I have been going here for several years, and have always had good experiences with the doctors and staff. But recently, I had such a positive interaction with one of the staff members that I felt it warranted a review. Hailey at the front desk was so incredibly helpful and deeply knowledgeable about the different options for glasses and sunglasses in a way that is nearly impossible to find these days. She knew about the different brands, what technology they employed into their glass manufacturing process, the pros and cons of different methods, and what was worth spending a little more or less on. She was patient and helpful with all of my questions and I truly appreciate the level of service she provided, which was above and beyond what I have ever experienced at an Optometrist. Thank you again for your help Hailey! read more

I've been using them for years since they are local and accept my Insurance. My son goes there as well and once I told my Mom how amazing they were she started going there. They give realistic advise and work to get your prescription perfect. They found issues that needed a specialist in my sons eyes that wasn't picked up by the big guy at the mall. They may not be the fastest getting your lens for glasses in but what's more important a good doctor and staff or speed? read more

I went here for my annual eye appointment a little over a year ago because it was one of the few eye doctors in the area where my vision insurance was accepted. The doctor I saw (whose name I no longer remember) was ok, nothing spectacular but not terrible, either. My issues with this place arose at checkout. I was told I had to pay a $60 "contact fitting fee." Uhhh, what!? Never in 10 years of wearing contacts have I had to pay this. I thought maybe it was due to the new insurance I had, so I reluctantly paid up. A week later I got a call that my contacts had arrived. When I got there I was told I had to pay $120 because the contacts the doctor had prescribed "weren't part of my insurance plan." When I asked why they would even think about prescribing something that isn't part of the plan, the doctor on duty that day (who was different) explained that the doctor I saw was new and didn't know any better. Wait, wait, wait... how is that MY fault?! After much arguing, I was told that since the contacts had already been ordered that I would need to pay the full amount, but that since the contacts were a new line there was a rebate of $50. Fine. I put in for the rebate only TWO MONTHS LATER to find out that Village Optical gave me the WRONG information to send in!! Thankfully the manufacturer was understanding and I did eventually get the rebate, but that doesn't even sort of make up for the $130 I'm out because Village Optical 1) charged for something they never should have charged and 2) failed to inform a customer that their insurance didn't cover a specific contact lens. Absolutely unacceptable "customer service" (and yes, I did use the quote correctly because in no way does customer service exist at this place!) read more

Decided to give this place a try. Called them for an appointment. Showed up on time and they tell me that they couldn't find me under my insurance. Are you kidding me? You should have call me and let me know. I didn't have to drive all the way out there to find out I couldn't do it. She told me that I could still have my eyes check and then bill the insurance. No thanks- I have been down that route before. Just a little annoyed... read more

My first time with Village Optical - I called ahead to see if I needed an appointment to pick out frames and was told no. I showed up the next day and the woman at the door acted very put out that I didn't have an appointment. Sighed and let me in. I placed an order and they said they'd call with a price before placing the order. I returned a message from them and was told "You're not our customer, you must have gone to one of the other nearby optical places." I didn't think so but asked if she could tell me their names and she said no. I called again on another day and they finally found my order but could not help me, "the person who called you isn't in, I will leave her a message." (Why not keep a record of why I was called?) I called again and after some delays, the person found my tray and said "we tried to reach you several times." (I called you 3 times, so what?). I told her about the "not our customer" conversation and that I felt it was rude, and she said "well, you're not our customer until your order is placed." (They had my order and my credit card, in my opinion, I am their customer, but you don't start being polite only after my order is placed.) She finally 'apologized for the confusion.' Not the best impression. read more

Been going here for over 20 years family run business would not go anywhere else extremely knowledgeable in eyeglasses and the Doctors are easy to talk to and professional Great attention to customer service The quality and selection of eyewear is amazing they're the best read more

I have been going to Village Optical for almost 15 years. They provide great customer service with everything from vision exams, first time contact wearer appointments, personal attention and recommendations when selecting new frames, and more. Lose a screw or nose pad on your frames? No problem! They are always so pleasant and helpful even when you show up on a whim with a glasses "emergency". I have also witnessed this being true for people who show up that haven't even purchased their glasses from V.O. Lastly, and for many who might be reading this, most importantly, Dr. Boston is one of the main reasons why I have been a loyal patient/customer for so many years. He takes his time during your appointment to explain everything and answer any questions you may have. He is also so sweet with kids who are getting glasses or contacts for the first time! ...To the first reviewer of V.O. Please do an internet search for "Contact Lens Fitting Fee". It's unfortunate that you had a negative experience at V.O. However, contact lenses are medical devices that require a completely separate prescription from your glasses prescription that specifies the power of the lenses, the size of the lens, and the type and brand of lens. For many people, their contact Rx actually varies slightly from their glasses Rx (i.e. they are not interchangeable). This requires additional time and evaluation by the optometrist above and beyond a routine eye exam. Being in the healthcare field I have to address your other concern about your insurance. Ultimately it the patient's responsibility to know what their medical insurance covers and does not cover. To expect a provider to know the ins and outs of literally hundreds of plans is really asking a little much, don't you think? Also, I find it highly unlikely that your insurance did not cover "a specific contact lens". It's much more likely that they just didn't cover contacts, which again is your responsibility to be informed about... read more

Went here to get new lenses on my own frames. Trying to shop local and all that... Selection was fair. Price was a wee bit high. But what irked most was how long it actually took to get my glasses. I've been purchasing glasses for 25+ years. Most shops will tell you a week to 10 days, then deliver in 3-5 days. I suspect it's a way to manage customer expectation. Set the bar at a given point, then surpass that expectation to produce satisfied customers. At Village Optical Paoli, they tell you it'll take a week to 10 days, then proceed to deliver in 2 weeks+, all the while shifting blame on the delay to the "lab" where they send their eyeglass orders out to. Where exactly is this lab of theirs? in Belarus? Bottom line, if you don't like waiting for glasses, this isn't the place for you. There are plenty of other shops with in-house lens labs. And even those without in-house labs will get you your glasses within a week, less than half the time it takes Village Optical Paoli. My guess is they are slow about shipping out customer frames to the lab--waiting until a bulk number of customer orders come in before sending out orders to the lab--and/or send out orders to a distant out-of-state lab instead of to a more local alternative. But admittedly, these are just conjectures. The truth is, I really don't know why they're slow, just that they are. Yikes!! read more

I like it here! The staff is friendly and helpful. I've shown up late to my appointment and they have always helped to still squeeze me in.

Dr. Boston is one of the best optometrists I've ever seen. He takes the time to explain what's happenjng in your eyes to you and actually talks to you on the phone when you're having problems with any eye related issues, even 10 months after you've last seen him. Dr. Zingaro at the Ludwig Corner location is also superb. read more

The only good thing about this place is the variety of frames. Their customer service was not very good.

Walked into the store and was not even greeted with a "hello", I said hello first. Looked at frames for over 10 minutes and not once was I asked if I needed help! I walked out and they did not even acknowledge I came there. Would not give them a penny of my money. Not to mention, prices are higher than larger optical stores. The designer selection is very limited. Do not waste your time. You are better off at Lens Crafters for selection and service. read more

Village Optical is the worst customer service experience I have ever encountered. I have been a customer at this vision office for a few years now. Each time I go back, it gets worse. However, this time, I have had enough. Standing at the desk to check in for my appointment, the receptionist, Kristin, did not even look me in the eye. Never once! She never looked up from her screen when I walked in, and when I reached the desk, I got a "can I help you" mumbled at me as if I was interrupting her, but still no eye contact. Her hair was flapping in front of her face so much I doubt she sees beyond her brown bangs, but even as it hung there, this customer got NO courtesy, NO service, and therefore no appointment. I couldn't take it any longer. I walked out. How does she stay there year after year????? Speaks volumes for the way Village Optical runs their business and their level of quality (or lack there of), attention to detail and care of the customer. read more