I bought my first PC from Stacey in the late 1990s. I've been back many times over the years for…read moreodds and ends for other computers, service on some of them, just information etc., etc. I've always found Stacey to be polite and helpful and forthcoming with information. I never observed anyone else being treated with less consideration. I'm not sure where the nasty reviews come from, but the contrast between my experience and the claims made, does make me wonder if it's more about rubbishing a competitor than reporting an actual customer service experience...hmm!

brought my computer in for repair and minimal communiation for a month. I finally got ahold of them…read moreas I need it for work, and they offered me a loaner computer. Weeks, then months passed. they won't answer my calls, messages or email. I never got my computer back! it's been over a year.

Great service from all staff . Brad transferred dat from my 15 year old laptop to a new one and…read morecleaned up old programs. Fast service ,reasonable cost. Will use again

Great work installing a new battery in my cell phone. Price and service very good Will definitely…read morecome back in future

Dealt with Tetra computers recently (March 2021) and they were fantastic…read more I had the pleasure of dealing with "Dirk" and he handled an order for a really, really hard to get item, in a very fair way. They seem to spend time thinking from the perspective of the customer and trying to proactively solve problems. Service and communication was great and easy. Someone mentioned the current Tesseract store owners (as of 2021) are relatively new (different than the old owners). The current ones seem really down to earth and approachable. Great to have a local store computer store in town.

Since boomers computers closed down its this now new computer store that has not been doing as much…read morebusiness. They give me bad reasons on why Tetra don't Do consignment item under 200 dollars cause they rather make more off higher cost items, because of this they don't get a lot of customers. Boomers computers has so many good deals, it was far better then tetra.

I've been to Priority 1 two times now after I crashed my laptop on two occassions…read more Each time I was more than impressed with their level of service and customer support. They are above and beyond friendly and accessible and their prices are fair and very reasonable. If you are looking for computer stuff or are in a situation that you can't fix on the computer by all means call them or come in and you won't be dissapointed. They didn't win the BBB Torch Award for nothing.

I have used their services in the past. They have always had good turn around times, provided…read moreexemplary service, explained things fully, and seemed priced at a fair rate. Reconditioned home/office towers were what I found attractive. If you are wanting dedicated gaming computers and specialized user accessories this probably isn't your go to place of business. But for all else, it's five stars. I have not dealt with them for business related services.

GREAT service and quick to! There was a problem with my face ID not working after the replacement…read morebut it was rectified immediately and he changed the screen once more and it worked! I will return for future repairs!

My phone was recently hacked by an aggressive compilation of ads that I could not get pass, let…read morealone use the phone. I found "MobilinQ" at the Hillside Shopping Mall. Amza was the go to guy. I got my phone back and working. Thanks Amza.

On Xmas morning I was given a smart watch for my new Samsung phone. We paired it immediately and…read moreall was well. After getting back home I found i could not get on wifi, my old phone and laptop connected but not my newer phone. I googled and found a number of suggestions and I also tried Youtube but none of them got me back on wifi. After going to two cell phone repair shops in Victoria and spending about 20 minutes at each place, no reason or solution was not found but the last repair person I spoke with told me to try Mobile Klinik (pronounced clinic) as they were reported to be the best for Samsung products. The next day I went to Mobile Klinik and Kellan was the person I was dealing with. After about 15 minutes trying different things, he couldn't find the reason so I suggested we do a reset and restore but Kellan found there was no option to do so. He then suggested I bring in my laptop and older Samsung phone to the store to work with as I couldn't even bring my new phone back to the retailer as I wasn't able to get my personal information off until it was wiped. Few days later I bring my devices in and after spending two hours (no exagg.) he was able to reset and restore my new phone to be able to get wifi. I definitely recommend Kellan at Mobile Klinik at Hillside Mall as I couldn't have been happier.

Kellan at Mobile Klinik was highly recommended and were they ever right! I went in there with a…read morenumber of issues, some complicated, some not. Kellan approached each one with enthusiasm and a can-do attitude. He spent almost 2 hours with me, fixed everything including solving what appeared to be insurmountable error issues. He explained it all to me which I appreciated (being of a certain age). He also saved me a very significant amount of money.

Wish I had read these reviews before I took my Apple Watch Series 4 there(Colwood Store)…read more I needed a new battery and took it in. The guy told me that there could be screen damage. I still needed the battery so I accepted the condition. He called me later that day and said it was ready, so I went and got it. I was relieved that the screen was fine. He said there was a 30 day guarantee. When I got home I realized that the pairing was not working. So I Unpaired, shut down my phone then powered back up and tried to Re-Pair it. It seemed to work, but the next day I noticed that the functionality I was used to was not there. I could not ping my phone, my incoming phone calls did not go to my watch ... and many others. I admit I was not able to take it back right away and then when I did have time I procrastinated ... it was partially working and I knew when the 30 days were up. I did eventually take it back. He kept it for 3 days and then phoned to tell me that there was water damage and there was nothing he could do. He wanted to take the new battery out and refund my money for the battery only, but still charge me for his time. So he was not out a nickel and I was out a $400 watch, which would cost me $700 to replace new. He kept implying that the water damage happened after it left the store, but the watch didn't work properly from the moment I got home and tried it out. After a 3 lengthy phone calls, (I hung up on him twice - I was so angry) it was left with no resolution. To his credit he did call me back twice and said he wanted his customers to be happy. Overnight I decided that I would ask him if he could at least find me a replacement and I was determined not to get angry but to be firm. When I got there, he had come to the same conclusion and offered me an older replacement (series 3 - ugly black case, mine was the nice rose-gold colour). So he gets the second star for effort, but ultimately I paid him $125 plus tax for a downgrade. How do I know he didn't lie about the water damage? It is supposed to be water resistant, my daughter swims with hers on and it's fine. So he trades me an old watch for my newer one and I pay him for it? I did get the impression that he was trying to make good, but still - I can't know for sure if he's just a huckster.

Brought in a phone too be unlocked, took the guy 2 months, was never contacted once about it again,…read moreI went back in for a refund and was given 30% of what I paid. horrible business, horrible management

Amazing service , owner is helpful pricing is very good, fixed my speaker when others said it would…read morebe impossible.