I bought my first PC from Stacey in the late 1990s. I've been back many times over the years for odds and ends for other computers, service on some of them, just information etc., etc. I've always found Stacey to be polite and helpful and forthcoming with information. I never observed anyone else being treated with less consideration. I'm not sure where the nasty reviews come from, but the contrast between my experience and the claims made, does make me wonder if it's more about rubbishing a competitor than reporting an actual customer service experience...hmm! read more

brought my computer in for repair and minimal communiation for a month. I finally got ahold of them as I need it for work, and they offered me a loaner computer. Weeks, then months passed. they won't answer my calls, messages or email. I never got my computer back! it's been over a year. read more

I would not recommend this company. Stacey is a terrible business owner; micromanaging everything. He is never around and only reachable by phone. He never takes ownership and responsibility when things go sideways. Basically, he's trying to save money by running two locations. In my opinion, he does not look after his employees either. As a former customer, I can tell you there are other more reputable computer repair companies out there. Cross this one off the list. read more

Sadly, DTI has closed this location. There are two other outlets; one in Sidney, BC and one out in the Colwood/Langford area. Stacey, the owner, is continuing for the downtown area by "remote", and has said he will come to your home if you need help. read more

Victoria is a small city and it's usually better to buy computer stuff online. But DTI computers is a exception to this rule. I went to DTI and I talked to Stacey, the owner, about buying some hard to get equipment (a 3080 Geforce GPU). Incredibly, he had it in stock, when no one else did. Stacey ended up knocking $100 off the price, which he didn't have to. He went into detail about his suppliers, the market for the cards, which showed a lot of honesty and knowledge about the business. Stacey is smart and loves his job. I'm a dude. I'm nerdy. But I get the strong sense that they treat women, and less nerdy customers with the same respect they did to me. DTI's downtown location is small and has limited parking. It doesn't have the glitzy and corporate look of a Bestbuy. The prices seem reasonable and it has a great selection. I would start here for any computer purchase. There's nice gems in the city, and DTI computers is one of them. BONUS: When I came there, there was a white cat in the store. The owner was taking care of the kitty for a friend. I got some quality pets in. read more

Worst experience ever. Wasted over $3,000 on a custom computer here. Beyond getting TWO defective solid-state hard drives in a row, they completely made a mess of my files. They copied most things twice onto the same drive into different file folders, instead of putting one set of files on my secondary drive and one set on the external drive (as a backup.) To top it all of, they were unbelievably rude and unaccommodating. Total jerks read more

I have been purchasing my personal computers from DTI for two decades now. I have had very, very few troubles with anything I've purchased from them; but whenever a defective component has been identified, they have gone above and beyond (shout out to Chris at the Colwood store!) in fixing the problem. I have absolutely no qualms or hesitations about recommending this company for your computer needs. They know what they are talking about! Even if you think you do, you should listen to them! :-) read more

Hopeless...hopeless...hopeless...as a small business owner I need effective and honest computer service.if that describes you don't look to dti. Sold me a sound card I did not need plus charged my Cc twice for 2 services of which none were needed...refused to refund service fees just sound card. ..I had the problem fixed for 20 bucks...it was a bios setting ....it my opinion. .dti is a place to avoid read more

Great service! Bought a very powerful machine for a very good price considering their systems come with both parts and labour warranties, and they also set all the software up for you. Nice staff, they definitely delivered. I'm thoroughly enjoying my brand new system. read more

If I need random computer parts I usually get them here. You can get cheap OEM hard drives (in an antistatic bag without a box) and sticks of RAM for a good price. I've never bought a whole system from them, but for parts they are pretty good. read more

Great, friendly, local computer store. They have the bits and bobs that nobody else in town does, when nobody else in town is open, at a price nobody else in town would match. Of course I order online when I am planning ahead - it's cheaper than any brick and mortar - but this place is good as it gets for in Victoria IMO. read more

I have used DTI for repairs and purchasing and have always had great service. Especially if I need something fixed fast they have bent over backwards to help me many times. read more

Stacey at DTI is amazing! Super knowledgeable, efficient and very helpful. If you want quality and quick turn around times, this is the place to go. read more

Been in a number of times for various parts and accessories. Pricing is always good, staff is always genuine. Ordered a laptop battery through them, arrived within three days. Easiest local computer store to do business with. read more

Their service is excellent. I don't find they talk down to people and repairs are completed quickly. If I ask for tips, they're happy to give them to me and provide websites for downloads or further information. Unfortunately, I've never received anything I ordered. I've tried a few times and finally given up - if it's not in stock (and their stock is very limited) go elsewhere. Thankfully they don't take money for orders upfront. read more

My uncle had to go to DTI Computers because I wasn't around at the time. He is an older gentleman and not very computer knowledgable. I had Linux Mint with Mate desktop installed for him so that he wouldn't have to deal with viruses tec. Well, something was a little wrong and because he doesn't know much about computers he was hoping to get help from these guys. What happened is - they installed another version of Linux Mint - Cinnamon desktop with the upper panel etc. That is a 1/2 hour job - and they charged him $120 - So, warning to all older and not really computer versed people. You might get taken advantage off in there. Mind you - Linux Mint is a free operating system. read more

Please disregard pevious post of December 2014. I took the matter up directly with the Tech on site at DTI Colwood and everything has been resolved, In fact. as of late for some emergency issues, they dropped everything to help out. That's impressive. The same machine was not involved. In fact, this review is being done on the Laptop as my other older machine is not performing well. Additionally, recently this Tech sourced out and upgraded the RAM memory on the Laptop helping it along to run better. The cost was inexpensive due to the fact the chips were recovered from defunct machines, the savings being quite substantial. Definitely better for the budget! read more