I felt very secure leaving my IMAC here, not only did they fix it in under an hour, but suggested some bloated files i needed to address. I highly recommend this shop. very good customer service! read more

My 2007 iMac had frozen. Yelp list 3 highly rated Mac repair shops in Victoria. I chose Mac Pros and was not disappointed. Cindy and Jay did an amazing job at a very fair price. Strongly recommended! Richard Talbot read more

Outstanding service! Cindy retrieved my old photos from a 'dead' iMac, and when I had trouble importing them on to my MacBook, she went to considerable time and effort, (at no extra charge!), to sort everything out. I'm really impressed and grateful, and would highly recommend these professionals. read more

MacBook Air was having virus type issues, took it in to get cleaned up and everything was fine until they somehow fried my external hard drive backing up my data etc. I ended up with over 10,000 items in my trash and waited a week for this. Cost me over $200 and ended up helping the women finish what she was trying to do on the cloud just so I could get out of there. Never again, I should've done it myself but was short on time and needed service not more stress. read more

I brought my MacBook Pro in for an assessment as to its condition and value. Cindy was terrific. She removed some malware that I suspected was there, gave me a good idea as to the condition of the machine and an honest recommendation for a battery replacement. I'm really impressed! Look forward to a positive and supportive long term relationship with this business. read more

I recently brought in my 2013 MacBook Pro laptop to EB Computers when it unexpectedly shut off and wouldn't restart. They quickly determined it was a logic board failure and that repair would cost upwards of $1200.00 to fix. They advised me that based on the cost of repair I might be better off looking at trading it in against one of the used computers they sell. They also told me that they would be interested in my machine for parts and offered me $300 as a trade in. As I had purchased my $2500 + MacBook Pro brand new only 4 years prior, this was understandably a difficult pill to swallow. I decided to go with a gut feeling I had and get a second opinion, so I took it to THE MAC PROS on Douglas street. Within 3 minutes of arriving at the store he ran my serial number through the Apple website and confirmed that Apple had a recall on the Logic board for this model and year. He gave me the customer service phone number for Apple and told me I should call them to confirm the warranty coverage would apply as the date of my serial number was close to the end of the recall dates. Long story short, YES it was covered under the warranty recall and it has since been fixed with new logic board and runs perfect. This cost me all of $39.95 at The Mac Pros, instead of THOUSANDS of dollars and a replaced machine, had it been through EB Computers. I have since told my story to a few surprised Mac users I know. I highly recommend Tyler at The Mac Pros. read more

These guys are a helpful bunch of young geniuses. Their services are reasonably priced and flexible according to what you need. My brother and I both had our phones unlocked by them at the same time and saved 15 bucks. Then, when the logic board on my phone died, they offered to unlock the replacement for free, just because they're like that. The guy also went over a ton of apps he recommended with me as well. read more

I truly believe my review would have been as glowing as the preceeding post, had this business accepted the work I had offered them... I dropped my husband's MacBook Air off to have it's cracked screen replaced. I also asked them to investigate some strange behaviour the laptop had been exhibiting since upgrading to OSX Mavericks, which seemed to be related to the battery. My husband's MacBook, was very expensive, as it a custom model built by Apple, so I didn't feel comfortable entrusting it's repair to just anyone. I had been checking reviews online for a week prior, and saw some good things about these guys. I even went in to speak with them beforehand. The guy I spoke with was very helpful, and seemed extremely interested in my issues, and genuinely excited about carrying out the necessary repairs. I dropped off the laptop on a Thursday, and they said It should have been ready early the following week. I happened to be shopping in the area on Monday, so I popped in to check if there was any progress on my husband's computer. Here is where things started to get weird... As I entered, there was a young lady seated in the customer area of the shop, who turned out to be the girlfriend of the technician I had previously spoken with. I asked him if they had made any progress on the laptop, and I was somewhat surprised, when he said they hadn't been able to get to it yet. That was fine though, as I could tell they were very busy. What I found weird, was the behaviour of the technician. His calm, friendly and knowledgable demeanour had changed to anxious uncertainty. He made me feel as if I was a nuisance, and that they'd get to it when they were ready to, no sooner. Also odd, was the way his girlfriend ran right over to the counter, and started quietly talking to him the second I began walking toward the door. It seemed like it was something about me, but I was certain I must have been letting my imagination run away on me. By Thursday, my husband's impatient questions were getting to me, so I stopped in, assuming they would have at least a progress report, which I could relay to my anxious husband. Instead of a progress report, the technician said he would not be performing any repairs on the laptop, and handed it back to me. When i asked why, he muttered something about the protective vinyl skin that was installed on the bottom on the laptop, and that it was 'in his way'. He could have just unscrewed it, with the vinyl on, as all the screw holes were exposed, or if it bothered him that much, he could have easily peeled it off. Luckily, there was no charge, but I had lost a week on getting my husband's laptop repaired, as they hadn't even replaced the cracked screen! (I had even purchased the screen previously, all they had to do was install it) Conclusion? Confusion. I'm not sure what occurred, between dropping off the laptop, and having it handed back to me? Was it the girlfriend? Were they too busy? Was it incompetence, or maybe just immaturity? Who knows? Who cares...? Possibly you should. I was very disappointed with my experience at Mac Pros. I am also still somewhat offended and confused over what transpired... The only certainty in my mixed-up experience with their service, is that Mac Pros, performed more like Mac Semi-Pros, no actually make that Mac AmatureNight... read more

My Mac was behaving erratically, so I took it to Mac Pros. I was told it needed a new hard drive, which would be guaranteed for 5 years, so I had them install one, for which I was charged over $600. When I got it back it wasn't working properly because they had entered my email address incorrectly, so this needed to be corrected. Three months later it would not start up - as it turned out because the new hard drive was defective. I left it with them for 2 weeks, at which time they still had not looked at it and they told me it may be up to 2 more weeks, so I took it to ReStart instead. Mac Pros refused to honour the warrantee so I had the second dealer fix it, for an additional fee, and this took 3 days. Mac Pros is disorganized and unreliable. They seldom answer their telephone and do not return messages. I would never deal with this business again, and would caution others against doing so. B.R Victoria read more

These guys are fantastic. I had them replace the battery in my 3 year old iPhone a couple of years ago. They did a great job at a great rate and I got my phone back in 2 hours. Then recently, it wasn't charging right. I took it in and the tech found a tiny wood chip in the charging cable port. He cleaned it out and its working fine again. He didn't even charge me! How great is that? read more

I just called this outfit to ask if they have Mac mini power adaptor to test my dead Mac mini, just plug it into my mac mini and push the button to see if it ill start. Well, this company would charge me half an hour of technician's time for this time consuming test - push in the plug and push the button. It sure is a good way to bring new customers to their business. read more