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    Gizmo's Computer Exchange

    4.3 (4 reviews)

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    16 years ago

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    People searched for IT Services & Computer Repair 379 times last month within 15 miles of this business.

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    Best Buy

    Best Buy

    (2 reviews)

    $$$

    I'm back to giving this store 1 star, due to the way I was treated last night after going to pick…read moreup my 'new' computer that they had kept for 16 DAYS on the pretext of 'fixing' it. I got a phone call from the Geek Squad in Vancouver on the 12th DAY asking me to describe the problem because they couldn't seem to find anything wrong with it! TWELVE DAYS. When I went there yesterday - day 17 - I was made to feel like a whiner and a complainer and was told to go home to get the power cord or I would get nothing more from this store. Maybe other Best Buys are a joy to shop at, but I suggest avoiding this particular one - AND it's manager - at all costs. He is definitely NOT a 'people person'.

    I was lied to twice by the sales associates at the McCallum Rd Future Shop in Langford BC. I…read morepurchased a 52" Samsung TV in 2009. I purchased a 3 year Future Shop extended warranty. The TV needed repair in the first year (2009). When I went to the McCallum road Future Shop to arrange repair I was told I had to go through the manufacturer in the first year and that my three year extended warranty would start with Future Shop after the one year manufacturer's warranty (2010-2013). Samsung sent a repairman to my house to fix the TV. My TV required repair again in the fourth year (2013 - the last year of my 3 year extended warranty). When I contacted Future Shop, they informed me that the three year extended warranty was concurrent to the one year manufacturer warranty and it expired in 2012. I had to pay out of pocket for repairs I was told would have been covered by the associate who sold me the TV and warranty. I bought an IPad 2 in May of 2011. I bought a two year extended warranty and inquired extensively about how the warranty worked. I was again told by the sales associate at the McCallum road Future Shop that the IPad would be covered by Apple for the first year (May 2011-May 2012) and that the two subsequent years (May 2012 - May 2014) would be covered by Future Shop extended warranty. The iPad is now in need of repair, so I went to the same Future Shop and was told that the extended warranty was concurrent to the manufacturer's warranty and expired in May of 2013. I never took notice of the fact there was an expiry date of the warranty on the receipt until they pointed it out today, the day I needed to use the extended warranty. Twice now I've been lied to by sales associates at the Langford Future Shop about my so called extended warranties. Twice I've purchased them and the only repairs that were actually done was completed by Samsung and not through Future Shop. I talked to the floor manager at the store today and all he could do was apologize. His apology doesn't reimburse me for the repairs need for the TV this year nor the repairs still needed on my IPad.

    Gizmo's Computer Exchange - itservices - Updated May 2026

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