I was headed up to McKinney on Custer Road and happened upon an HEB that I hadn't been to yet, so of course I had to stop in. I LOVE shopping at HEB! I was looking for one of the new Elf on the Shelf posable elves and I hit the jackpot! It is a boy elf and he has wire in his arms and legs so it's easier to pose. And it was on sale for $35 instead of $50! Note on my purchase: the posable Elf on a Shelf is slightly bigger than the original so putting on clothing items is a little bit of a struggle. This store had a huge parking lot and was easy to get in/out. The checkout line was super short so I was able to be in my way quickly. Cashier was very friendly. I would definitely shop here again if in the area. read more

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Formal Complaint Regarding Severe Employee Misconduct and Unacceptable Customer Service To HEB Management, I am writing to file a formal complaint regarding an appalling customer service experience at your store, involving a manager named Valerie. This is the worst treatment I have ever experienced as a customer. During my interaction with Valerie, she was extremely arrogant, hostile, and completely unprofessional. To make matters worse, she escalated her abusive behavior by directly insulting me in Spanish, calling me a "pendejo" to my face. Furthermore, I had a cart fully loaded with two hundred dollars worth of groceries, but I was unable to complete my purchase because Valerie, as the manager on duty, refused to assist me or address the situation. This level of disrespect, verbal abuse, and utter lack of professionalism from someone in a management position is completely unacceptable. Customers should never be insulted, demeaned, or treated with such hostility, especially when trying to check out. I expect management to take immediate action regarding this severe misconduct. I look forward to hearing how this matter will be addressed. read more

So I had no idea there is a BBQ joint inside H.E.B. Attentive staff, service was pretty quick for lunch time on a Friday. Chop brisket & sliced sausage sandwiches with chips and Dr Pepper, Strawberry lemonade. Handy little packets of toothpicks. Nice touch. Fresh and tasty. Good quick lunch while out running errands. Stop in and enjoy. I was pleasantly surprised. read more

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Don't buy into the HEB hype!! Look at the avg reviews in the area! 3 to 3.5 stars. Terrible! And we're Texans! This one in particular is merchandised SO poorly. Their stock outs - especially in high demand products like dairy area - are ridiculous! Get someone who knows how to order based on expected sales! This is not a "once in awhile" issue here. It's constant and systemic. Any day, any time, expect significant stock outs. (Oh, and for HEB...lost sales!) read more

Did you know there was a BBQ restaurant inside HEB? Well there is and it's pretty good. You do have to order at a kiosk ( the do have a cashier but typically you use the kiosk) but the folks bring out your food. I ordered the pulled brisket sandwich meal and my husband ordered the sausage sandwich meal. My only complaint is that the meat was slightly warm and not hot. The flavors are on point and it's a great meal! Then you get to go into the greatest grocery store ever! read more

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After waiting 20 minutes to exchange a propane tank, they sold me one that was near empty. Buyer Beware.

I love this store ! Pretty good prices, clean store and the plant section LAWD ! Carrie saw me looking at a snake plant on the top shelf, I'm 4'9. She politely walked up asked if I was okay and pulled each one down for me to decide which one I wanted . Top notch customer service read more

An unexpected friends birthday gave me the opportunity to make a quick pick up of a cake and check the pulse on this store. I was here after they opened and it appears by today's visit they're doing great. I received excellent service from a bakery associate while choosing a cake. I never have been a grocery store cake proponent. However,HEB has a great chocolate that does the trick. Easy in and out today read more

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It's sad to write this review as this used to be our favorite store to buy groceries but after several disappointing encounters, it is no longer the HEB it used to be. I have placed several orders for pick up and my produce is picked by someone who obviously needs training. I have received cracked eggs more than one time, missing items, open bags of bread and the list goes on. The catering department lacks customer service and their deli department does too. Not sure what has happened but when the store opened, you had all lanes open, now you have a few and this has made your cashiers angry, I could understand why they feel that way but it's not the customer's fault. I still love the bakery department and that's the reason for the 3 stars, they are very kind and accommodating. read more

Bakery - Sammi Jo, Bakery Manager was simply amazing. She spent 30+ minutes with me ordering a wedding cale and groom cake for my son and daughter-in-law. She was patient and professional and provided me all the ins and outs of different styles and colors. She answered all my questions, and I ordered both cakes for February. Floral - Andrea, Floral Manager assisted me with a cake topper and other arrangements. She was extremely polite, personable and creative. She provided several helpful suggestions. Excellent customer experience from both. Thank you HEB! read more

Every time I come to HEB the price on the receipt is different than on tags. But today made me mad so much. Today, October 6th 2024, at 11:11am Cashier Debbie D used my grocery trip to purchase a Hallmark Birthday card for herself. As well as charged 2 different types of cilantro, while I only got one. She started scanning my items, and as I approached the paying terminal, I saw that there is a card on the little counter. I said to her: "Someone forgot the card". She replied: "Oh! That's the lady she said she is gonna come back" and took the card and put it in the HEB bag (not mine). As I drive home and go through receipt, I see she charged it to my shopping trip, while lying to my face it is someone else's card. She put it to the front, Knowing I won't take it (since I wasn't planing to buy a birthday card) , since it is not mine! And would later grab it like someone left it. I am pissed!! As well as putting that I bought both cilantro bunches: organic and non organic, while I only bought one. Debbie D, you need training! But being the fact that you are scamming and lying to people, you should not work for a brand like HEB. Manager, please go through the camera and see what happened, this is not okay read more

H-E-B - Date and time. Cashier name - Grocery Near Me - Mckinney, Texas

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Still my fav! And they have the olive bar still! The one in frisco is usually pre-packed and you can't make your own these days. Best antipasto bar ever! read more

Got terrible food poisoning from deli meat in a peppered turkey sandwich purchased here on Thursday evening March 05 2026. Refrigerated immediately and ate it on Friday for lunch; my better half also ate his but had removed the deli meat and replaced with some from deli meat from Wholefoods... and he was fine. Friday and Saturday evening we ate the same meal we had made at home, but I was already not feeling well by Sat evening , just very tired and couldn't eat much. By Sunday morning I was vomiting and everything that comes with food poisoning including chills and the sweats. At one point I couldn't get up from the bathroom floor which was fun. I had been inside working for a number of days so aside from the trip to HEB (and I wipe down my cart, use hand sanitizer and wasn't close to anyone) I hadn't been anywhere so I knew it would have been hard for me to catch something. It was 100 percent the meat and the only thing I ate differently to my better half. We eat out a lot and neither of us have ever had terrible food poisoning like this in decades. H-E-B has good tortillas and orange juice but I will be staying away from anything they prepare. How low are their standards that this is where I get violently ill? It's Monday and I am still crampy and in bed. read more

I purchased groceries by sliding my credit card - my statement reflected TWO purchases for that day - when I contacted the store - the manager never returned my call... A letter explaining my situation was returned - unopened - to me - marked RETURN TO SENDER... I then contacted the CC company - the first amount showed the card was 'slid' in the machine - the second - disputed amount - was MANUALLY entered - I did not do this - who or how did that happen??? BEWARE USING A CREDIT CARD - my CC company will not dispute the charge - so yes I will pay the $45 and change... From now on I will be paying with cash... read more

The McKinney Eldorado location is the worst HEB of the dozen or so I've visited. In general, HEB is the best grocery store in any of the 5 states that I've lived in. But....The parking lot doesn't allow you to go to the order pickup area without going the wrong way down parking aisles. Horrible design. In addition, this location runs out of products consistently far more often than others. Seems to be a poorly organized and managed facility. read more

We love HEB! Any location and any store!! We visit a store once a week because they have the best stuff! Great selection of ready meals which makes life easier! read more

SHOPPING IS A NIGHTMARE! Love the products but you are constantly dodging those huge carts used to collect pickup orders that keep cutting in front of you and not infrequently parked next to a stocking cart to block aisles. Some staff is nice but most cut right in front of you without apology. Why don't these stores train their employees in basic courtesy? Also the checkout packers put heavy objects on top of produce or put multiple heavy glass bottles in one flimsy plastic bag. Often have to redistribute purchases from one bag to another when placing in trunk. read more

This H-E-B has a sit down restaurant. I've never seen a sitdown restaurant in H-E-B. This H-E-B is very large, very nice and has the normal H-E-B stuff. Would love to come back here and try the restaurant which I'm sure is their H-E-B barbecue, which smelled great, along with possibly a deli. All in all the people in this community have a great H-E-B. read more

I have been a longtime HEB customer in different cities, I can honestly say the HEB in McKinney is by far the worst. The main issue is stocking problems and stop carry items. Example: used to carry HEB brand pepper jack and Havarti cheeses, haven't had these in months. Used to carry plain beef sliders, no longer make them. If you try to ask the butcher they usually ignore you for long periods of time. Used to carry dill cabbage, not anymore. Used to carry Jimmy Dean Sausage crumbles, you guessed it, no longer. Shelves are usually pretty empty. This location does not live up tot the HEB standards in my opinion. Pulled out all the stops during the grand opening/honeymoon period now they seem to not care. read more

10/05/23- Thursday (late post) It was my first time at HEB. Store is very organized and clean. The chicken wings were freshly cooked :-) read more

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I had the pull pork at the restaurant ,very flavorful. Also I took home the crab,potatoes,shrimp which was delicious,corn was sweet & 2 sausage links ,everything was great read more

Racist Manager Sharon snatches wallet out my hand to ID me no customer service and literally tells me it's not real I have been to this store over a hundred times to purchase alcohol, was ID and had no issue. She literally racially profiled me & the cashier was even more incompetent, if you see Sharon in the store just know she racist as hell and lacks customer service. Gotta love Texas. read more

I really want to like H‑E‑B and there are some positive things about this store that I like. For Example, There is a huge selection of a wide variety of meats that most of the other stores don't carry. Also, the H‑E‑B branded products are generally very good quality. This is where H‑E‑B misses. The shopping experience is horrible. There is seldom parking close to the doors so you need to walk a mile just to get inside. Once your inside, the store is crowded with no just shoppers but employees as well. The aisles are narrow and when a personal shopper comes through with the huge carts to pull online orders, the aisle jams up. Everything slows down and your constantly trying to navigate around people. Finally, you have to either scan or pull the coupons if you want the discounts. It's a pain to manage either the paper coupons or logging into the App when the signal in the store is poor. They should just give the discounts to H‑E‑B card members of the discount is applicable. I will come here now and then for things when it's convenient but I'm going to avoid this congested place if I can afford to. One last thing, why no tap to pay? You just built a new huge grocery store and your payment terminals are out of date? Wierd read more

H-E-B is a glamorous shopping experience. Products are organic, and some you can't find in other grocery stores. The climate inside is on the warmer side. I miss the hometown customer service friendly feel of shopping for food. read more

I went HEB a few months back, took more than 20 minutes to check out when there was no line. I give another try today again, the system was down, took me 30 minutes not able to check out. Too upset that I have to leave without having my groceries. Wasting more than hours not able to have food purchasesed. Totally wasting my time to shop around... Very upset experience again. Will not go there if I don't have to. read more

H-E-B - Grocery Near Me - Mckinney, Texas

You must Buy the Texas Wagyu Tenderloin OMG Soooooo YUMMY!!!! I love all H‑E‑B products made in TEXAS and the Quality top notch. read more

I just love HEB. You should get the buttered flour tortillas made in house. I no longer live in Texas but i always stock up while there. I am an earl grey tea drinker and love the HEB brand teas. So good!! read more

Absolutely love HEB groceries as they have some of the freshest produce out there. During lunch times 12-2/3 they have carts of people out offering various samples of different products and I enjoyed just casually shopping and trying new products. Nothing that I tried was bad it was all so YUMMY. Not to mention the uniqueness in their products I love their pita chips, butter tortillas, cakes, tortilla chips, and their spicy queso! My favorite wine is their seasonal Prima Manzo wines! read more

H-E-B - Sweet wine 10/10 - Grocery Near Me - Mckinney, Texas

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I worked there for over a year i was hoping to stay there much longer than that but wasnt getting enough hrs. last day I worked did not even get paid for talk to the "admin people but they weren't much help it felt like they avoiding me . BAD EXPERIENCE read more

Many of There combo deals and digital deals do not work and they know it. I asked a manager and she said that I'd just have to go to customer service every time because only corporate can fix it. I asked her why they don't remove the signs when they know the deal isn't ringing up and she said that's not how it works. We were pretty excited when they came to our area but my bill was wrong all 3 times I live been there. They are scammers and they know that they have so many people who love them and wait in long lines for the "privilege" to shop at HEB so they don't care. Good news: Kroger now has food and no lines. So all the sheep please keep waiting in long lines to pay more than you think. read more

Love this place. Eager for one in Grayson County! Growing up with HEB was great and willing to drive to all of them in North Texas.

This is the best store in McKinney. The coffee slection is super big and vast. the staff is nice.

The store over-hired high school students and graduates, when store opened. Then they started firing /reducing hours. Now since HEB is understaffed part-time employees are stressed over-working making mistakes leading for clients leaving bad reviews? HEB did not provide proper training in the begining. Here is list of steps HEB took for new hires. 1. Sat down new staff and watch video for 4- 5 hours - products. ( not knowing if staff was understanding ) Limited guidance provided. NOTE : this training was provided 2 months after they hired the employee 2. 1-2 hours max training provided by other employee ( no trainers or managers) Training was about job itself 3. Training was inconsistent. 4. New hires were thrown in the field and were expected good performance. If not , staff was less likely to get good hours or days ? Whose fault is it? When the sales dropped per day , they started finding excuses in cutting down hours and firing? Did you not remember your days when you started your careers? Were you also treated this way What a shame. You are a part of central market ? Or otherwise Fix this HR issue. Recognize hard working people and train them. These kids work 7-8 hours a week when you needed them Very sad read more

Do NOT try the BBQ. Ordered a pound of brisket and a side of cheese dip. The Brisket was half fat and we couldn't even eat it and the cheese dip was half filled. Next time we'll go to a real BBQ joint and NOT a grocery store. read more

Excellent customer service The store is well organized, well stocked, and very clean. read more

Very nice setup and easy to find items with reasonable prices. This place is very clean and very inviting with sushi etc

I'm so Happy finally an HEB closer to me. My favorite grocery store by far. they have the best produce, It's always fresh. Online ordering is easy and the pick up is always quick and convenient. the employees have always been happy and friendly. Love this store read more

I love the local options and variety. You can find uniquely Texas items that are amazing. They always have good deals. I enjoy the bakery as well. read more

God bless Texas and H-E-B There's always free parking, there's no dress code, and it's always open. Extra bonus points for being in Like New condition and being baby friendly! read more

I love this store with every fiber of my being. The employees are great and act like they love their jobs! Thats non-existent nowadays!