The customer service at this store is horrible!!!!! The male cashier was VERY rude to my husband.
We went in for one item but ended up getting about 4 more things than planned so, my husband grabbed an empty box to put them in. When we got to the register, I asked him to sit the box down on the belt as to ease his suffering from the heavy items but, the cashier was very rude. He rolled his eyes at my husband and said "Take the stuff out because I can't ring up the freaking box"! He then continued degrading my husband with the customers at his register ahead of us and talked to us very rude, so I grabbed the things I was holding, along with my husband and the box and we moved to the next register. Although there was an extensive wait in the next lane, I decided to take that option instead of dealing with him personally because at that point I was angry. We knew, and had planned to take the things from the box and place them on the belt individually but, since someone else was checking out in front of us and the belt was full we decided to wait until there was room to do so. I don't understand why people take jobs in customer service when they don't like dealing with people. Anyway, the cashier in the next line was an elderly lady, and she was very sweet! She, too, had a customer in front of her that was needing an extra minute or so, to pay due to some unexpected delays. The male cashier that I was speaking about before came over and talked to her very rudely as well to the point where he was in her face about taking longer than expected to pay. Her issue was that she was picking up an order for someone and they needed to add one more item so she was waiting to pay until the new item had been rung up. He proceeded to talk to the female cashier in a very rude way because she was patiently waiting for the customer. Then he turned his rage on the customer! The conversation ended very heated and almost escalated to a physical altercation because of his attitude. I feel sorry for the older lady that was working with him today. He even fussed at her for trying to pick up a phone call because the lines were so full. Once I was done paying for my groceries, I told the lady that she had been very helpful and wished her a happy new year. I also told her that I had empathy for her because of what she has to deal with. Nobody should be talked to that way. Once I told her how I felt she reached out and gave me a hug. I knew she must have really needed that hug and there is no telling what she has to go through on a daily basis working for someone like him. I shudder to think that he's the manager of the establishment. If so, the whole place needs to be shut down. This was ridiculous! You should respect the customers and your coworkers.. especially when they're elderly. This guy needs to be fired! He obviously hates his job so he should be removed from that obligation!! I'm not sure what his name was due to the fact that neither of them wore name tags but, we went to the store today, December 30, 2023 at approximately 5:10 pm. and he was the only male working upfront. I had heard so many good things about the bargains you find at Aldi. Normally I never shop at the store but today was the day I decided to give them a try. This was my first and will definitely be my last visit to this location... read more
