I really like this store. The deli/cheese/meat market folks are great and I seem to never have a problem finding someone who works there who can point me to where something is if I need to find it. One of the things that makes my ears bleed though is the store manager constantly squawking on the loudspeaker. The other is sometimes different varieties of the same item are placed on separate aisles. (ex: imported/domestic sauerkraut) read more

This was the first time I had been in this Kroger because the store close to me, Park Forest and Eldorado, closed down. I was not particularly impressed with the store itself. It was more recently opened than the other store, but didn't look in better shape. I couldn't find things and really had to search for someone to help me. The checker was very nice...I recognized her from the other store. The paper bags are crap. I do not use plastic and I normally use paper for my recycle. The bags didn't even hold together to get my groceries in the car much less the house. read more

This store represents everything that is wrong with Krogers Poorly maintained floors and cases Stocked with Kroger brands - good luck finding choices or name brands - you'll break your neck looking for anything other than their in house crap This location got away with being garbage for so long - now that there is ample competition - it's only a matter of time before the logical end of this wasteland. read more

Kroger - Typical mess - Grocery Near Me - Frisco, Texas

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This store is in rough shape and not family-friendly. No changing tables for babies in the bathrooms, womens bathroom consistently out of order, handles missing from the coolers, busted shopping carts. Theres a brand new HEB across the street. I spend $200-$300 / week at this store and I'm officially switching to HEB after the response I received from their customer service. "We're sorry the condition of the store doesn't meet YOUR standards." lol buddy, I'm shocked they meet your standards! Adios. Lost another one to a new HEB. All I was asking for was to fix the broken crap in your store. To add a changing table is ~$500 (aka what I spend on a week and half of groceries at this place). read more

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Trevor came to our rescue by helping us with a dead phone equipment, cool manner d as bd concern for our problem. Thanks Trevor , you are top notch in our book. read more

I shop here at least three times a week and every time I leave I say never again. Price tags are always wrong. Nearly every single time for the last 6 months of shopping there I have been overcharged. They forget to pull their sale signs...I have to take my receipt and go to the service desk to get a refund. Employees are not friendly at all. It costs nothing to smile and make your customers feel welcome. Not sure why I don't just drive across the street to HEB. read more

This is the worst floral department. 24 hours after purchasing flowers for my wife, they were dying. When I r returned them, Kroger refused to refund me. Never buy flowers from this location at Eldorado and Custer read more

Kroger - After purchase - Grocery Near Me - Frisco, Texas

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The nicest store I've ever been to in my life. They ran into my car with the cart rack. They went above and BEYOND TO MAKE IT RIGHT. Real action I could accept. No stuff I had to pay for MYSELF. Imagine they did the EXACTLY THE CORRECT THING NO JERKING ME AROUND! Love this place read more

Please explain selling expired items? Inside of cabbage is mold? Do you need help with Health Department inspection? read more

Kroger - Grocery Near Me - Frisco, Texas

I have been shopping this location for over 4 years. I used to love this store. It seems since HEB opened, this Kroger has gone downhill in a hurry! I shop here on a weekly/bi weekly basis and but the same products every week. But since HEB opened, each week the store is out of certain items I buy! Each week it is something different, which forces me to Krogers in Allen. Today the meat dept looked like there is a shortage of cows! This explains why Kroger's parking lot is always empty and HEBs is always full out to the street. Not sure if management is getting kickbacks from HEB read more

I was shopping and looking for a tray pan and came across this! Need i say more? Just look for urself you can see the mold on it, is had definitely been sitting on the shelf for a while and nobody has thrown it away or anything. read more

Kroger - Mold - Grocery Near Me - Frisco, Texas

Worst location ever!!! I use Clicklist all the time, but I usually pick up at another location. I chose this location because they had times available. I waited forever to get my order when there were only a couple of cars waiting. The guy that brought my order was very unfriendly. After getting home I noticed there were 3 items missing that I had paid for. I called the store and was told they couldn't help me unless I drove the 30 minutes back to that location. I will never go to this location again!! read more

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Now that H‑E‑B is in town this place has been empty, and I don't mind it one bit. They always have plenty of ad items, and check out is always fast. I also think Krogers ad is usually better than H‑E‑B. read more

Try a different location. Fresh Seafood and meat area was shut down and cleaned out completely by 6:45 on a Thursday?? Then you ask the older gentleman behind the counter if he's still able to grab anything and he responds " We're closed"...without saying "sorry about that" or anything else? Makes sense. Some working jobs don't even get out before 6 so you start tearing down the fresh food by then? C'mon man read more

Kroger Pick-Up placed for groceries on Nov 27th, 2021, to pick up at 6:00 or so. Honestly, There was never a positive experience with "fresh food and Fruits/veggies" that they "pick up for us". They never cared to pick up "fresh" food, instead carelessly picked up rotten food with fungus on it. I am beyond shocked if they like us to consume unhealthy fungus stuck rotten food? Do they not care about customers? Do they not care about health and healthy food? Sample picture of grapes that they picked up for us and delivered thru "kroger pick up". Would they pick this up if they want to give food to their families and children? Fix this ASAP please. You are in the food retail business for god's sake. Very disappointed! read more

Kroger - Grapes with fungi... they ensure and make it a point that they deliver rotten food for sure thru "Kroger pick up". Very disappointed - Grocery Near Me - Frisco, Texas

Only reason I give it one star is because they have lots of food and options. Reason for this review is management and employees. Long lines in the deli, meat department and check out lines. Most the time I have to bag my own groceries and end up missing things that I paid for. No managers around to direct employees where to go when lines are 30 mins to just check out. Seems there are more employees in the self checkout lines then any other lines. I honestly hate going to this Kroger and that's why I only go like 2 or 3 times a year. I'll drive an extra 2 miles to shop at market street. read more

This is about the snow fox sushi. I got the salmon nigiri because that's my favorite. I rushed home to enjoy them but only the first one was delicious. The other ones all had issues. The first one tasted fine. The second one was a little chewy. The 3rd one was so chewy that I couldn't chew it at all. Raw salmon is not supposed to taste like this. I bit half of the 4th one and got poked in the mouth. Found 2 bones. At this point I've kind of lost my appetite. I no longer want to eat the remaining 1 and a half. Also, on another note, when I was there picking out my sushi, the lady working at the sushi counter kept touching my toddler daughters face and said she's cute. I mean yeah thanks for the admiration but could you not touch her face? It's very strange and made me uncomfortable.Covid or not, you shouldn't be touching a random little kids face ... it's weird. read more

Kroger - Bones in my salmon nigiri. - Grocery Near Me - Frisco, Texas

The produce had a bunch of fruit flies so we didn't even get what we intended to. Some of the juice bottles were left all sticky so I got weird residue on me. The employees are nice but it just isn't a clean grocery store. read more

Great grocery shopping trip and ended with a sbux drink! Will be coming back. Cashier and bagger were great!

I love the produce section bc that's where I live. The gas rewards are very cool. I paid 2.19 a gallon last week. Store is clean and well maintained. read more

After the checker put my groceries in bags he started to check out the next customer and I Had to put my groceries in my cart myself. I didn't know Kroger was paying me to do that. This would never happen at HEB. This is why they are busy and Kroger isn't. HEB knows how to keep Customers happy and how to run a store. read more

CHECKOUT NIGHTMARE. I've been a fan of this Kroger for years and spent a bundle. Changes were made in the past two weeks or so and it now takes longer to go through self checkout than it does to go through international security at a busy airport. Today I bought 17 items...had to pause SIX times even though I was doing everything right ("be sure to put the item in the bag...attendant on the way"), needed the attendant to override FOUR times, then override AGAIN when I wanted to pay. Same thing a couple days ago. Kroger, what the heck are you thinking? You have just made it super easy to break up with you. You've made the shopping experience consistently difficult and frustrating when the neighbor across the street is welcoming your longtime customers, including my family, with open arms. Maybe I'll come back after a month or so and see if you've fixed things, if you haven't lost me for good. read more

My child works here. Half the time his paycheck is cut short (not paid for hours worked) and a couple of times he didn't get a paycheck at all. When he asks about it, management claims they don't have down that he worked. So, Kroger, you allow your employees to be taken advantage of and work for free? Who's getting my son's paycheck? Is this the HEB impact? You just don't pay people half the time? I think the union would like to hear about that. read more

This is a hard review to write because it's directed at the employees working the deli counter not the store. Today, July 4, 2023 I wanted to pick up some cold cuts which I often do at that store. This review is really directed at anytime I visit this Kroeger actually. I ordered three things today, boarhead deluxe ham, salami and london broil roast beef. The lady waited on me but the old man cut my ham that I told the lady to shave. He didn' shave it and when he gave it to me I told him it has to be shaved. Well he took it back and gave me to same ham back but tour into pieces and gave it back to me. It too forever for the lady to get the salami and although she wasn't rude using words, her body language and looks were disgraceful. This is actually typical of those two everytime I go there. Slow and rude. Normally I advoid getting my cold cuts there because of them. I walked out without my roast beef because I didn't want to was anymore time with them read more

I tried ordering online for pickup for the 1st time this morning. I couldn't find smokey turkey drums on the website or app. I called the store. The automated service transfered me to the meat section. Nobody answered. Was transferred to the front desk. The woman who answered was incredibly rude and cut me off. She transferred me back to the meat section. Again, no answer. I hung up and cancelled my $100.00 pickup order. I reordered with HEB across the street (they had smoked turkey drums on their page).I didn't want to, but I was forced to. Although I prefer Kroger, today you LOST my business because of Ms. Rude Ass who answered your phone this morning at 8:30am. read more

I have been buying groceries and using the pharmacy here for over 10 yrs. There has certainly been turnover within the pharmacy, hence the reason for my review. I called pharmacy last Thursday to inquire on a prescription I was waiting on, which I was told it was on order and I could pick it up the following day which was Friday. We showed up to pick up medication on Saturday and was told that it wasn't ready due to a prior authorization being required from doctor. Then why tell me to come pick something up if it's not going to be ready is my first issue. So, on Monday morning I called again and was told they had faxed the request to my doctor three times. I asked them to call or follow up and they informed me that I needed to do that so I did. I contacted Doctor's office and the nurse checked and told me that they haven't received anything from Kroger regarding this prescription. So, I called Kroger back WITH the nurse on the line and also the pharmacist Nguyen Le. When nurse informed her that they haven't received anything and asked her to confirm the phone number they faxed it to, Nguyen read back MY cell phone which is not the correct fax number. So in that moment both me and the nurse heard it revealed that the reason they hadn't received the request is because it was being sent to the wrong number. Nurse asked Nguyen for the key code so she could get the PA right away and was told she would be resending it over in 5-10 min and confirmed the correct fax number. So, we all hung up. I followed back up with the pharmacy after that call to see where we were at and asked them to please make sure they are sending to the correct place so this doesn't happen again as this created a 3 day delay from my medication I'm supposed to be taking. Nguyen was defensive, argumentative, and began telling me that they didn't send to the wrong place even though she point blank admitted to it in front of me and the nurse on a recorded line. All I expected in that moment was an apology and that they would do better going forward. But, rather the pharmacist started lying and being defensive rather than demonstrating good customer support and finding a way to do better and apologizing for the inconvenience. I informed her that I was disappointed and that not only did they tell me to pick up medication that wasn't ready but they were sending the PA to the wrong phone the entire time. I let her know that all I expected was an apology and that they would do better but instead all I have received is defensive, argumentative tone with not a single apology anywhere. After I told her that, she tried to apologize in the most rude and obnoxious way and then HUNG UP on me! Literally, THE pharmacist HUNG up the phone on a customer because she couldn't bring it to herself to just apologize and be courteous to a loyal customer that has been doing business there for over 10 years. Hanging up on someone is the most rude and disrespectful thing to do to a customer! After that happened I called back and spoke to another pharmacist who told me she just got there and informed me that Matt the manager was not there, but she apologized and said he would reach out when he got to work the following day (Tuesday). That call never happened. Bottom line...I will never do business with anyone that hangs up on me and disrespects me like that over THEIR mistakes! What's even more telling is that they don't seem to care. They were given plenty of opportunity to make this right and they failed at every step. I will no longer buy groceries at Kroger and I will be transferring ALL my prescriptions out to a pharmacy that appreciates my business and can treat customers with the respect they deserve. I am still appalled at what happened, cause this entire matter could have been avoided with a simple genuine apology and politeness. read more

HEB recently opened across the street from Kroger. One would assume Kroger would react, maybe beef up its service, to compete against this giant competitor (across the street). But no. These geniuses still force their customers to self checkout, unless you're lucky enough to arrive when one single register is open - Typical with a long line. So what's happening here? 3 Scenarios: A.) The manager is an idiot B.) The manager isn't an idiot, but is simply taking orders from corporate (who are idiots) C.) Neither the local manager, nor corporate, are idiots, but are simply being coerced to follow the mandates of globalist minded ESG scoring investors. Regardless... Open a few registers!!! In the future, maybe your customers should grow the food, package the food, price the food, stock it on your shelves, then purchase it back via self check out. Sounds crazy? No much crazier than what you're already doing. SERVICE IS DEAD! read more

Consistently poor customer service. Constant staffing issues. Today they held our click list order all day only to call 10 minutes before pickup and tell us they didn't have it ready. No apology or explanation. Just a maybe it will Be ready in 2-3 days. If you can't staff the service, don't take the order. We could have made other plans to get Groceries today but we're relying on your service to have them ready as promised. Really unacceptable way to operate a business. read more

Worst Kroger on the planet. Deli has 7 slicers and rarely are there 2 people back there. Never enough checkout lines open. Never get everything on my list. If you don't shop first thing in the morning they will be out of several items. It feels like shopping in 1980s eastern block. Some of the checkers are very good, but with 1 or 2 lines of 20 open it doesn't matter. They also need to train the employees that fulfill online orders not to take up the entire lane. That seems petty but it happens multiple times each trip. There is no competition close and so many families around that they refuse to fix anything. They don't care. read more

I wish there was a way to give just half a star. Waited at customer service desk for 15 mins. They clearly need training as they really don't have a clause. Managers are failing their employees. Quite shameful. Not sure why anyone would want to work here...understandably so. Which in turn gets more churn. Management here needs to be changed. read more

It's sad to see this Kroger go downhill these last few years. When it first opened it was SO good. Now they consistently lack the ability to have their store presentable. This "marketplace" tiered store is embarrassing. I feel gross walking in as it's not well kept and their employees all seem lost and confused. With proper management this place could soar but it's not long until HEB opens next door and shuts them down. read more

I pass another Kroger to go to this one because it has a lot of variety. I shop the interior, then hit the frozen and fresh areas so I do like the layout. Downside: I'm not a fan of having to pick through fruit with mold, however I find this to be an event in all grocery stores except TJ, Central Mkt and WF. Upside: The staff at this location is friendly and I appreciated it when 2 guys worked with me to identify and correct an issue. I will continue to visit this location for the sales, variety and findings. read more

I was needing to exchange an item and went to Customer service desk when I came into the store. After waiting a few minutes no one came to assist. I thought I would take care of it on my way out. On my way out The CS counter was empty and I asked an employee who pointed out the individual who was assigned to that area. She was engaged in deep conversation with another employee. I caught her attention and she said she would be there in a minute. I waited 3 min and she still didn't show up and I had to leave without completing my transaction. VERY POOR CUSTOMER SERVICE. The Rest of the employees were very helpful though read more

Just had an awful experience from the Pharmacy department at this store. Sheila the Pharmacy Manager and Alex a technician both lacked professionalism and any level of etiquette. Called up to simply get a price on a prescription and was treated with such hate and disregard. They both over talked me, didn't listen, left me on hold for extended period and ended up hanging up the phone. This is not the type of behavior that a manager should have, someone that's supposed to lead others especially in health related fields should do so with tact. There's no way anyone should have been treated the way I was, this should be stopped. read more

I used to enjoy shopping at this Krogers especially when it first openened back in 2010. Recently, I had a bad experience with one of the Supervisors by the name of Jonathan. First, I had a situation with one of the employees so I called for a Supervisor, it took him a while to get to me. Once he arrived I told him what the issue was and he automatically start making excuses for the non black person, not even making excuses what he said was a right out lie. In my opinion he saw the employee as non blk and a blk customer and started defending the non blk employee and that wasnt the biggest concern for me the problem is when management ignores the concerns that I felt like what happened to me was racism regardless of how they see it. I think its time that African Americans start looking at Krogers differently and pay close attention to how u are treated and if u had the same experience i did, spend your money somewhere else. I dont get that friendly Southern feel like we did when our mothers and grandmothers used to shop at Krogers, I will forever speak out about being mistreated due to race. As a blk woman im sick and tired of being discredited because of my race when we have an issue with a non blk, they are right and we are wrong. Its sickening. Instead of looking at the truth, u look at race and by the way Jonathan said something along the lines of how about you dont shop here..... when i been going there for years.Wow! This is who represents Krogers. read more

Ok , so tried the delivery for the 1st time. Every one needs a second chance, right? Once again , missing items that are right on the shelf, the coupons are not being used, so my total was OVER charged. You have no paper receipt, but the store wants one. Even though it's online , THEY have no access?? They were suppose to be here between 8-9. NO SHOW. NO TEXT NO EMAIL. 0930 call store. They have NO contact with the DELIVERY people! Because that would be HELPFUL! 20 minutes later I get a text saying they are running 2 hrs late. Ok When they DO shoe up, they ignore the DO NOT RING BELL! The order is wrong. Over charged. Spent 30 min trying to reverse charges . BUT the computer STILL says HASNT been delivered!! Best he can do is " promise" I get a store " credit" . I ask for a email confirmation. Still waiting. It is a mystery how Amazon can get it RIGHT EVERY time. KROGER is a fail every time. Can't wait for HEB!! read more

People park in front of the store blocking the entrance and lanes waiting for their person to get done shopping. It is always out of stock, disarrayed and there are always lines to check out. They close 75% of the self check out and have only one to two lanes open. Horribly managed. read more

This Kroger is very clean. I go all times of the day, I've been as early as 7:30 in the morning to about 12:00 in the afternoon and the store is always clean. I love the variety of things in this store, they even have furniture. Very nice furniture might I add. Every cashier I've been to, they're always nice, always greet me in a good mood and they almost always have a smile on their faces. read more

I don't want to give a low rating, but this has happened more than once in the deli. Workers are not washing hands or changing gloves when they come from the floor. A Kroger worker was literally doing something like unpacking boxes then walked in the deli and started slicing meat without changing gloves. It was disgusting. read more

This is a really big Kroger with more than just food. It's kind of like a Wal-Mart, in that it has clothing and housewares and all different kinds of things. The people are always really nice and they seem to have enough people working all the time (unlike Wal-Mart). The meat and produce sections are big and well stocked, which I like. I really like coming to this Kroger. read more