NEVER go here! What a F ing joke. Had a buggy full of food and NO check out people were open. Had to use self checkout and the little lady working the self checkout had an attitude! Kept giving us a attitude because the area to put your groceries was full of of stuff we were check out. What a attitude! She made some remark under her breath towards us and I told my wife I am going to say something not nice to her but wife stopped me! Never ever go into this f ing store....won't be visiting there again. I will go to Kroger up the street. read more

This is one of few Tom Thumb's that has a great clearance selection. I was also able to find some items that I had to get rain checks for at another location. I just love the over stock of their floral department it's like WHOA all the way out the door! It is by the way one of the older stores in the area! The service here is also great. The Starbucks situated near the door is great. This time of year this location is always decorated perfectly for the holidays. Today I was able to find some great things. read more

Tom Thumb - 80s Hot wheels - Grocery Near Me - Frisco, Texas

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Staff is extremely rude and not helpful when shopping there. They racially profile African American customers and the food quality is terrible, especially the meat. Prices are not comparable to other stores in the Frisco area. This store has always been a less desirable place to shop. I have a way better shopping experience at other tom thumbs around the Dallas area. Would not recommend! Go to sprouts or HEB. read more

I scheduled the 8-9pm curbside pickup slot via the app and arrived around 8:05pm. After waiting more than 10 minutes, I called the store and remained on hold for several minutes. When I finally spoke to someone I was told, "they've already gone home" and they don't offer the service after 8pm in a tone that made it clear he couldn't care less. Then he said I could come in and get it. I was expecting a curbside delivery and had a dog in the car so I couldn't go in and leave them in a hot car. Rather than try to figure how to fix the problem he just stayed silent after I told him I couldn't go in. Finally, I told him to cancel the order. He said, "alright" and hung up. Total jerk! I sent an email asking Tom Thumb to explain why the app offers a time slot that this store doesn't honor. This was totally inconvenient, not to mention a waste of time and gas. Tom Thumb already over-charges, now they under deliver, or don't bother to deliver at all. Garbage business model and zero customer service! read more

My wife sent me on a mission to Tom Thumb to find their legendary chicken pot pies. When I couldn't spot them, I turned to the gentleman behind the counter for help. Instead of merely pointing me in the right direction, he cheerfully said, "Oh, let me show you," and walked to the spot. His friendly demeanor and warm smile were infectious, turning a simple shopping trip into a delightful experience. He indeed went above and beyond, making the entire encounter feel special. When I asked his name, he replied with a grin, "Kaden Hanna." He is a example, I promise you. You got a good one there. read more

I love Safeway. Great deals on buy 1 get 2 free. Produce is nice. Friendly staff. I love it.

Zero stars. Overpriced even for inflation rates with some of the most rude staff. Walking up to the register to make a purchase some guy snaps at me she can get you over there.... Definitely need better people working, and NOT worth the cost. Go anywhere else for your groceries. read more

Awww TT - not many make it to a 2nd date with me, but you flew in under my radar. I was just gonna ghost you, but I decided to write this Dear Tom letter instead so you can at least learn from your mistakes. You're welcome. You may look like a notch above Kroger, but like a spray tan or calf implants, looks can be deceiving. Times I have shopped here: 2 Times I have gone home with spoiled or expired food: 2 The first time was a seafood salad from the deli - I picked it up as a small dinner because I had a long day and it seemed convenient. Getting sick all night made hostessing a really important charity event the next day the worst torture of my life. That's why I asked if we could take a break for a while. But I guess I missed you for some reason because I finally took you back just last week - despite being seriously lacking in keto/gluten free baking ingredients (even Walmart has you beat), I overpaid for Halo Top and some pre-diced tomatoes. Halo Top should last about a year so seeing it a month past expiration means it probably sat in your freezer for 6-12 months. The diced tomatoes were mealy and soggy, so there's $10 I threw in the trash because I don't have the time or energy to return them - plus I just don't ever wanna see you again. That said - I'm gifting you the 2nd star because thankfully the meat department is on point and the 3 inch thick ribeye I devoured was really tasty - still, you're not worth the risk of getting burned one more time. Anyways, #byeboy See you never, Bitsy read more

Excellent customer service in regards to an issue I had. Thanks!

Their bakery department was so kind and accommodating to my little boy. I'm sorry that I cannot recall her name because I'm bad with names but she's worthy of it!! The cake decorator with short blonde hair was willing to take my cake topping pieces and replicate a cake for my son. I ordered the topper pieces from Amazon And brought them to her and she did an amazing job. Not to mention the cake received so many compliments from my guests from the look and the taste. Thank you so much and we will be back read more

Tom Thumb - a birthday cake for a fortnix fan - Grocery Near Me - Frisco, Texas

The store would not refund rotten food, literally, 5 minutes after purchase. The manager was so rude as well as the other two employees. They even pulled up the receipt and crumbled it in our faces. My daughters weee trying to do something sweet for another's Day and spent their money on these. read more

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I have shopped with Tom Thumb since the 1980's, however, after today that will not be the case. After a multitude of problems over the last 5 years (this dates back to pre-covid) I'm done. Many times in loading my trunk the person has placed heavy items on top of fruit, veggies and bread. They stack them so high that TWICE I have opened the trunk to have heavy boxes fall out and injure me. The manager over pick up and delivery is rude but nothing is ever done about it. She has been rude to me and my kids. The final straw is the corporate customer service. After months of IT issues on my account and approximately 25-30 phone calls the issue is still not fixed and they could care less. I did finally get a call back today (the only one I have received after 5-6 requests) and the attitude of Eddie in Fresh Pass was really bad. I could tell he didn't really care about keeping my business, so it will go elsewhere. Can't wait till HEB opens till then I will shop ANYWHERE but there. It's too bad I have been a loyal customer for almost 35 years! Donna M with Albertsons you can contact me by phone. Please see contact ID# 46368079 for my number read more

If I could give minus stars I would. This is now the 2nd time in a row in two weeks that I am missing half my order and still charged for it. I called Tom Thumb store directly and they don't really care. They say it's the delivery service they use. DONT USE THEM! They are horrible. I suggest using Kroger or Walmart. They couldn't pay me to shop there anymore. I'm done. read more

Really!! I showed them this garbage and they said they'd remove it. Nope. Still there. Nasty read more

Tom Thumb - Their version of fresh produce. - Grocery Near Me - Frisco, Texas

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Don't buy meat. I purchased some lamb chops and they were rancid. Just walking by the meat counter makes me sick with the putrid smell. Done with them. Headed to HEB. read more

Been a Tom Thumb customer for a long time & recently moved to Frisco. Its hard enough shopping in your store while under construction but ignore me while I'm trying to checkout and then be rude when you finally do acknowledge me is unacceptable. Express lane, Tuesday morning 8:10-8:15 am. Y'all should do better. PS you just dropped my brand of wine too. read more

The worst place to work!!!! Showing up on days I'm not scheduled because no one has showed me one, no one has told me when to show up, when to work, when to leave, they give you NO INFORMATION. Constantly asked to stay and do things, but then getting in trouble for getting over time hours....!? No one could tell me when to be there, what my schedule was, how long to be there, NOTHING. They are all too focused on other things besides helping their own employees. Was training to take over someone else's position, but on my third day was told how awful it was to work there and am no longer wasting my time and effort trying to help them. Great learning experience NOT to go to shop at Tom Thumb or ever apply there again. read more

Discounted prices are not accurate. Piñon advertised for 12.99 rang up as 14.99. Raspberries advertised for 0.99 but rang up as 3.99. Removed the discounted pricing if it's not accurate. read more

Terrible Customer Service!!! Willie at the counter needs to learn some skills on how to treat a customer. He was rude and unfriendly. Like another reviewer said, I have not been able to form a good relationship with this particular store. I never feel welcome here. No one greets you or helps you. Prices are high. If you consider yourself a high end grocery store, TT then offer high end service as well. Store management obviously does not care. Will not be going back. read more

This Tom Thumb's 1 of the worst I've been to. The customer service was nonexistent, the store's layout stunk, and the shoppers were complete assholes. I wish I could comment further on the staff, but no one was around so I can't. I don't know if this location's understaffed or people were raptured but if you needed helping finding something, good luck. Also, compared to the other Tom Thumbs I've been to, this store's aisles seemed quite narrow. Maybe that's just how it was in the bottled water aisle but it was like 2 people wide and if you needed to pass someone, good luck because they won't move no matter how many "excuse me" or "pardon me" you throw their way. Speaking of, I've never encountered so many jerks in 1 square foot. I don't know if it's because people feel entitled or it was just the time of day when idiots were out, but people need to work on their manners and get a basic understanding of personal space. Beyond the fact that people refused to inconvenience themselves and move their cart over so you can walk past, at checkout (self-checkout, mind you), people had zero concept of backing off and maintaining a respectable distance. It's to a point where dudes will insist on standing elbow to elbow with you as you ring up your items. Fortunately, the guy in particular went to another station but bro... 3ft minimum. I'll stick to my usual grocery store from now on. This location needs to get it together. read more

If you love waking up at 3 a.m. in the morning and watching your brains explode out of your (as Borat calls) ANOOS every 30 seconds for 15 hours, look no further. The Tom Thumb Butcher shop has your prime cuts of Certified Angus e-coli waiting to hit your GI tract. My wife and I picked up a couple of filet mignons and boxed brown rice from this place last night. The rest is history... Ended up with major food poisoning, fever, and all sorts of other fun within 6 hours. I had to go back today as we had burned through what felt like 40 rolls of toilet paper and boxes of Kaopectate. When I explained this to the store employees, they thought I was looking for a refund when I explained that this stuff could injure kids and older folks. I denied the refund thing and walked out... Needless to say, I am not a happy camper, and I have summoned the Health Department on 'em. read more

Always clean. Always one of the best places for fresh produce. Always aware of when they need to open a new register due to traffic. These are a few of my favorite things. In a grocery store that is. read more

Tom Thumb - Grocery Near Me - Frisco, Texas

Came here and put everything on the conveyor belt - sudenly the chick in front remembered that she forgot her wallet - so we had to wait for the chick to go to her car, get it meanwhile, 15min later - we were all waiting in lines with 2 lanes open ! Management at it's finest... #AmateurHour ‍ read more

It always surprises and disappoints me when I'm in a grocery store during peak shopping hours (after work on weekdays) and see only 2 lines open for check out while there are employees wondering around the customer service area chatting and no one helping bag or opening more lanes. I rarely encounter this phenomenon at other grocery stores as it seems unique to the Tom Thumb stores. I would gladly pay a little more for better and faster customer service. Grocery shopping shouldn't be a race to the bottom to see who can be the cheapest; customer service still counts for something and I won't be shopping here again because of that poor service experience: read more

This place is my default go to grocery and has been for 8 years. The folks treat you like family, there's always a good deal to be had, and there's plenty of easy access and parking. The only wrinkle I might mention is that sometimes (not always, mind you) the produce price is a little steep, but check around and later it may come down. Overall, love this place! read more

Super clean all the time Friendly employees but the main reason I love coming here is Lauren she usually works at night ! She is a dedicated, passionate about her job and always happy to be working no matter how late it is.. Tom Thumb is very lucky to have someone who is an exceptional employee and not only that she is a great mother!! Very rare now a days to have someone like her !! Kudos to Lauren read more

The grocery itself is clean, well stocked and easy to get around. Bakery, Meat, Dairy, Beverage and Pharmacy areas are top notch. Biggest issue is deli and some checkout personnel. I have yet to purchase over five times in the deli (and I shop there 1-2X per week) because it always seems as if the personnel is opening, closing or in mid-shift. It almost seems like an inconvenience to them. At checkout counter, I recently had an experience where a checkout clerk and her friend (bagging) "guessed" at the price of an item that didn't have a scan sticker and overcharged me $1. Sure, not a budget buster, but it's the attitude that was irking. Management team members I have met seem friendly and competent but one of the first experiences (given the store layout) you have is with the deli and last experience (checking out) needs some training. Those two area's improvement would warrant a fifth star for me. read more

I've been shopping at this Tom Thumb for over a decade now and overall it is a good place to shop. The staff is very friendly and they have a wide selection of items. I had to knock off a star because a lot of their items are cheaper elsewhere but do become a rewards member if you shop there frequently. I especially like their store brand pizzas, which are very good. Oh, and I won a free iPod Shuffle at their grand re-opening back in 2006! read more

I ordered cupcakes and was very clear that two had to be unfrosted for a child that had dairy allergies. When I went to serve the cupcakes, I noticed that those two had a thin sheen of frosting on them. They had been frosted, then the frosting wiped off after the fact. Not acceptable when food allergies are a factor. When I called to advise of the situation, the manager was pretty cavalier about the whole thing. Won't be using them again. read more

The Express check out Rosemaries was so rude, she'd an attitude after helping me and spoke herself by her own language. Speaking English is the rule for Customers SERVICE??? read more

Not sure what's going on here right now but it's not good. I have been shopping here since the day it opened and this is the worst it's ever been. Shelves are consistently under stocked If it's on sale you can be sure they don't have it. At least not when it's advertised. The bearded guy in the meat dept is a rude a..hole. Ifs just him I don't buy. The front line employees change weekly. I used to know so many of them by name. Now they are always new weekly and the are seem so unhappy and miserable. I sincerely hope things change soon. PHARMACY STAFF ARE AMAZING!!! read more

Was here while waiting for a pizza next door. Super congested isles, bad prices and the one item in the circular I was going to buy not available at the location. Kind of defines a 1-star doesn't it? read more

Been coming to this store on and off since first moving to North Texas area 8 years ago. Coming from Canada we're familiar with Safeway. Especially love the staff in the Pharmacy, always friendly and have taken great care in filling all my prescriptions. Would highly recommend their professional service to anyone. read more

Nice produce, bakery and seafood departments here. I don't usually shop here but I can usually find my unique items here if I can't find it at my local grocery store. read more

Employees here are very nice. I like the layout of the store. I have encountered some problems here though. The bagger put dish detergent in with my food items. The soap leaked all over my food. I had to return a whole bag of groceries because of this. Also last time I was here on 6/30 I noticed some biscuits with a use by date of 6/12. Seems like they should keep a better eye ion those kinds of things. Glad I check dates before I buy. read more

Several of the overpriced groceries we got from here were expired, and some of the vegetables and berries had mold or fungus on them. Just ew. read more

Tried a made to order specialty sandwich from their signature cafe. Turkey, pesto, avocodo on focaccia (from the menu). It is absolutely inedible. The bread is tasteless, stale, with a terrible texture in general and one corner is rock hard. The sandwich itself is a mess and impossible to eat. Avocado mush (not sliced avocado) gushes out all over and the sandwich slips around. The turkey is poorly distributed so that one side of the sandwich is thick and the other is nearly empty. Honestly, this is the worst sandwich I've had in recent memory. Disgusting. I never knew a sandwich could possibly be this bad. read more

One of the nicest Tom Thumb stores I've shopped at and I'm delighted to have it so close by. They've got a great assortment, the prices are similar to other grocery stores in the area (higher than several neighbouring or close by cities) and the staff is super helpful and friendly. A great store in other words! read more

This Tom Thumb does not honor their ad in my email. They offered free delivery as a Cinco de Mayo deal, but they denied that they had offered it. Just be very careful ordering online at this store, read more

The worst service at the bakery! No one behind the counter took forever to get anyone to help. They finally came and were so rude. Picked up the cake the photo job was so terrible, it was crooked and fuzzy. The piping on the cake was also crooked. The baker was rude when we picked it up. Will never purchase a cake there again. Ever. read more