I'm about sick of this HEB and I need to find a farmers market . I've encountered mold on my fruit several times and bugs in stuff claiming to be triple washed. read more

The layout of this store is a little different and the size is a bit smaller. Wasn't able to find everything I needed but was able to get in and get out pretty fast. Parking was congested but this location does have a gas station so it keeps steady traffic in the parking lot! H-E-B has is normally fairly cheap, so don't forget to fuel up. I more than likely will never return since I just happened to be in the area for an appointment. read more

This is my absolute favorite grocery store! They have everything I want. This store is approximately 6 miles from my house. I drove past several grocery stores to come here for several reasons. The first reason is the deli meat department. They have Boars Head brand deli meat you can buy and have pre-sliced by the weight. I know that a lot of grocery stores offer the slicing in their deli's however, not all HEB and other grocery stores carry Boars Head meats. The Honey smoked turkey and maple honey ham is absolutely define. You will never want to eat Oscar Mayer pre packaged deli meat again. The staff in the meat market and produce departments are very friendly & helpful. I can always find the items I need here. They also have an extensive craft beer selection which my husband loves. I can always find unique IPA beers here. The only downside to this location is it is always busy and hard to find a parking spot but I guess that is a testament to how great this store is and I am not the only one who feels this way! read more

Hmm... I just got gas (for the car) so I don't feel like I can give an actual rating of the place. Oh wait... I was here like 2 years ago and that time I went in. So I'll base the review off that. The store was nice and clean, but check out seemed to go slowly. That's about all I remember. Gas prices were good! So I'll probably go back... for gas. read more

I have been shopping at the HEB located at 11815 Westheimer, since Mr. Kerry was in charge of the store. He was always friendly, actively listened to customers, and made a wrong situation right. Today I went to the store, around 12:30pm CST, to pick up a few items. I started in the deli section. The young man assisting me, was Hispanic and the shortest partner in the deli at the time. I did not get his name. Initially, I asked if there was a HEB chopped ham. The young man stated, "No, there is not. But Boar's Head Deluxe Ham would be similar to chopped ham." I then asked him if I could try a sample and he replied, "No, we do not provide samples due to Covid restrictions." I understood the reasoning, but I explained to the young man that I am not going to buy a product I am not familiar with, nor have tasted previously. He shrugged his shoulders and put the ham back in the case. I then asked for Boar's Head Beef Salami (sliced on 3) and HEB Yellow American (sliced on 1,5). While waiting, I decided that I wanted some HEB Mesquites turkey (sliced on 1) as well. Once all of my items were complete, I placed them in the basket. The cheese did not feel correct, so I decided to inspect it. The young man placed 8 slices of cheese, per sheet, which had them all sticking together. The standard is to have 4 slices of cheese (2 on each side of sheet) per piece of wax paper, so the cheese does not stick together. I then turned back to the young man and asked for more pieces of papers. The young man asked, "Why?" I was taken aback because no partner in the deli had ever asked me that question before. I then explained that I needed additional paper to properly separate the cheese. The young man then threw a piece of paper on the counter. Again, I was shocked with his behavior. I would not take a piece of paper sitting on the counter (which customers touch all day long) and place with my cheese. I asked for more sheets and the young man said with an attitude, "How many sheets do you need?" By this point, I was beyond displeased and feeling totally disregarded as a patron of HEB. I stated, "I need 4 pieces of paper because you did not separate the cheese properly." The young man replied to me, "That is my mistake." and threw 4 more sheets on the counter. I asked him, "Why are you throwing the sheets at me?" The young man argued that he was not throwing the sheets at me. There were several deli partners witnessing this interaction and one partner was dressed in black, so I am assuming she was a team lead. At no time, did anyone intervene or come to assess the situation. I left the deli and first went to grab some cherries and then I went to find a manager to explain my situation. I located a manager standing near the frozen foods and cash registers. Again, foolishly. I did not get her name. I asked her if Mr. Sam was working today, as I have had positive interaction with him. (In May, I was cleaning up a spill in the store and Mr. Sam offered me a job!) She stated Mr. Sam was off today. I then started to explain the incident in the deli. She stated that the description I provided of the young man sounded familiar. While in the middle of our conversation, a man walks up to her and asks for a price check on a pot. Instead of telling the man she was dealing with me and my issue, she does a price check for the man. At this point, I feel invisible and that I, as a person, let alone a patron, hold no value in this particular HEB. I left the store in tears, and I sat in my car and cried for about 20 minutes before driving home, without groceries or my dignity and respect. I have never had an encounter like this at HEB. In fact, a few partners know me and are super friendly when I come in to shop. As for the manager interaction, I am beyond disgusted. I frequent the store located at 5895 SAN FELIPE STREET. Ms. Christin and Ms. Dar are exceptional managers and focus on the customer that is speaking to them. They would never put off an escalation/incident to do a price check. Those ladies always go above and beyond to help a customer, especially one that is dissatisfied with service. Today was so traumatic and dismissive to me as a customer, that I do not know if I will return. The most important thing to remember is that in today's climate, you never know what a person is going through and what emotional state a person is in. I left the store in tears because I was so hurt and could not believe I had been treated the way I was treated, in a HEB, that I have been shopping in for over 10 years. However, how many times in recent weeks have we read about a customer/client/patient shooting up a place or shooting innocent people because they felt disrespected or that no one listened to what they had to say. I think this is a teaching moment and redirection is need for store #38, at 11815 Westheimer, Houston, TX 77077. Again, there are some really great partners who work there but bad apples really do spoil the bunch. read more

Not the friendliest in the Pharmacy. Scheduled a vaccine and showed up a few mins early was told to just wait and someone would call me. There were a few individuals waiting getting vaccinated. 30 mins go by and I walk up to the window to check where the status of the "line" was. I was told "we had no idea you were here". I let them know I was instructed by the gentleman behind the counter to wait and I'd be called at my designated time. Need to have a better process of checking in and communicating with those waiting. read more

Very convenient location and great prices for a supermarket. I love the fact that they have a Wells Fargo inside as well for all my banking needs as well. read more

H-E-B - Grocery Near Me - Houston, Texas

I have been going to this location for a year now and each time everyone has been pleasant. I was there yesterday, on a busy late Saturday afternoon looking for some beef jerky. Something I rarely purchase and the brand that I buy is usually gone fast! I noticed one container at the back of the shelf. So now looking and asking for help on a busy Saturday afternoon might be a challenge. Luckily, there was a nearby employee two asiles down, Rashawn. and he answered, "I got you, I was just there. Is it the one in the back?" My extended thanks to him for his assistance. It really makes a difference when going to the market and there are people that work there are pleasant and make it a good shopping experience for the customer. This is my last week in Houston and likely my last visit to this busy location. My take aways are get shopping done early in the morning to avoid parkng issues and to get better selection(s) and if you decide to go when its busy, then practice patience. Something that is never ending and that everyone needs to do on daily basis on the road, with people, in situations, etc.. read more

I went yesterday at almost 20 mins to close. The store was crazy. The employees were trying to get the store closed but all very polite. At the self checkout the most positive person I've come across was there. Her name was Lauren. She was so kind and so polite! She could have been rude and mad that she had to be at work. But she was the opposite! She definitely deserves some recognition for her kindness in such an ugly time. read more

I come to this H-E-B on Kirkwood and they are going out of business/ everything here is for a limited time only. After that they will not have any more? read more

Satellite HEB. If youre spoiled by the big HEBs you wont like this one. This location, I just dont like getting in and out of the place. There is never ending road construction much to the like of 290. Once you get into the parking lot, its small. And of course walking in they guide you through the fruits and veggie section like all the other HEBs except this one you are really forced to walk it. Nothing against fruits or veggies but really? How much do they pay the people to come up with this marketing garbage? Good location for the people nearby but its not worth your time otherwise. read more

SHADY DECEPTIVE & TRICKY STRATEGY This location constantly changes their product arrangements moving isles to trick customers into going around and around looking for groceries, i know their strategy is to make each customer spend more time and hopefully buy something that otherwise wouldnt buy but it ultimately WASTE each customers time that now have to go thru each isle looking for what they came in for. I think this is a very bad deceptive strategy and tells me that they do not care about your valuable time, all they care is to have customers look at items they are not looking for so they can upsell more. Shame on you HEB management read more

Love the store Love the food Very diversified And really nice deals Highly recommend Plus the covid mesures are great! read more

I stop here when I'm typically in dire need of something quick and close by. However, the wrong word I used in that initial thought was quick. This location is always so packed with every single spot taken. I've gotten so tired of circling around until one of the patrons of this over crowded store exits and hopefully doesn't leave a shopping cart in the spot I've wanted for 20 minutes. The great thing about HEB is that it offers pre measured dinner and lunch meals that you just have to heat accordingly. They are reasonably priced with flavors that are better than the simple frozen dinners. The sushi is good from what I hear. It could be a bit more organized inside. The coupons hanging on shelves is quite unattractive to me and downgrades what should be an upscale full service grocery store. The food is much more expensive than their competitors as well. I will leave you with this... go there for the best seltzer and sparkling water!!! read more

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Absolute worst experience with the Curbside pickup. They forgot $40 worth of my items that I had already paid for. I bought a cake and the kid who was loading my groceries tossed it in my backseat upside down. I have Covid and this is why I chose curbside, the app put this as my preferred store and I realized it too late. They exchanged my turkey to a different brand that was stored improperly and had holes all in the meat and when they did the replacing item deal I had one strawberry protein yogurt, instead of getting a different flavor they decided to get me a four pack of the keto strawberry yogurt. How does that make any sense?? read more

This is where I shop every week. I spend a lot of money here and they have everything you could possibly want. Avoid the weekends unless you like crowds! The only real complaint I have is the fact that they hire a lot of challenged individuals to bag our groceries at our expense. Most do a terrible job and just hold up the lines and annoy us. I would rather just bag my own groceries. read more

So far, this is my favorite H-E-B! They have a great variety of items and lots of employees around to help you find anything. It is a little busy most of the time, but you won't be in the check out long. We also tried the curbside pick up recently and that was awesome!!! They got everything right, picked quality items and even went back to get my son a sticker. Customer service is great and definitely going back! read more

My opinion is "MEH!" Very unorganized compared to Bunker Hill & West Alabama stores! I live in Royal Oaks CC, but, honestly would rather pay a bit more at Whole Foods than wander around this store- there is no organization as far as their aisles and their signs- Wear your Fitbit because you can get lots of steps in this store! Parking lot a bit shady too- have had several people approach me for $$- Bunker Hill and West Alabama have full time security on foot and by car- read more

This is gross they have all the veggies sitting in the shopping carts, even that people wash them, this is disgusting, people sit babies and kids on those, at least put a plastic bag under. HEB fruits are very bad quality just getting worst every time, watermelons, apples oranges even veggies. It's time to buy fruits and veggies from a diferent grocery. Their workers are super rude and lazy they need to hire people who really wants to work. read more

Everytime I stop here to get gas, none of the islands have paper towels or squeegee or water. I do like shopping in the grocery store. Please have your employees come out if the box and stock up the gas pumps. read more

For this to be a superstore I hate that they don't have everything that the neighborhood store has. Superstores are supposed to have everything that the smaller stores have plus. And some of the employees especially the girl in the fish market have attitudes towards certain people. I only come here because it's closer than the others that I like. Oh and their prices like their produce is higher than the other stores even when on sale and I looovvvee my sales. read more

I really love HEB. I do. But today was the worst HEB experience I've ever had my 8 years living in Houston. I came in around 10pm to get a few items. There was an awesome guy on the floor who helped me find what I needed after seeing me looking lost. That's why we get 2 stars. If it hadn't been for him we would be at 1. I go to checkout and there are only two lanes open. I had about 20 items a dim the guy who hates to go through express checkout with more than the prescribed limit. But the regular lane had a guy with two full baskets so I had to do it. I unloaded my cart and then an employee gets the last behind me to check out when I just passed this cashier. I'm like ok no prob this cashier won't take too long. Wrong. The last in front of me wanted a cigar. So it took over 10 mins for cashier to come back. During this time we have a line. The manager passed me multiple times. Didn't say hello, I'm sorry, offer to check me out, nothing. They still didn't open further lanes so here we have lines growing and nothing being done. So my cashier returns and checks out the cigar lady. Then it's me. No hello. Throws my items and then doesn't even apologize or say thank you. She even stopped checking to talk to a colleague and tell him bye. Seriously? Dude this was a disgrace. HEB should be ashamed at this. Most def making sure corporate knows about the poor management, customer service and training of these employees. So not like HEB. read more

I'm pretty much here all the time and I refuse to go anywhere else. For starters, their produce is more than often fresh and fully stocked. They have an organic section as well. They have recently renovated so there is tons of space to maneuver around without feeling bombarded. The deli department is always pleasant and helpful, huge variety. Meat is always great, large selection. All the I between isles literally have everything including some foreign cooking needs. Staff is helpful and pleasant. 4 star only because I feel that sometimes the prices on the fruits can be a little lower. But for the most part price is great in comparison to other competition! read more

An unsafe place to shop, I live in Royal Oaks country club, so is convenient because is just 5 minute away. Many reports of people been robbed in the parking lot( next door app) many people inside the store begging. It doesn't feel relaxing to go shopping in this place. read more

Store is so wild and never stocked. The GAS STATION SUCKS. I pulled up and was out of my car about to pay and they emergency shut off the pump! I WAS OUT OF MG CAR AND THEY COULD'NT LET ME GET GAS FOR 2 MINUTES. Horribly rude. No wonder I don't shop here anymore. I won't try again. read more

Worst produce ever! There are usually finger nail marks in the apples, bugs on the avocados, and everything else looks like they abused it before they put it on the shelf! They are currently renovating the store so it's impossible to find anything and the prices on the shelf are usually wrong. read more

H-E-B - The lemon looks like someone took a bite out of it! - Grocery Near Me - Houston, Texas

I've been spoiled by the HEB at I-10 and bunker hill! I'd prefer going there vs this HEB any day!

I love Heb, on the weekends they always have samples of food and wine tasting. I mean you walk in, right by the produce they have chips with salsa samples. Down by seafood, they have the cooking kitchen, so I just tried spaghetti. Next was samples of sushi, so i tried the dragon roll. Next go down by the meat dept. where they have the wine tasting, so I tried the sweet red wine. Now I've forgotten what I came here for! Oh yeah....Blueberries! Blueberries! read more

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Easy to find things and the cashiers are always friendly and make checkout fast. The meat department is probably one of the smaller ones I've seen in the Houston area but meets my needs. read more

Who doesn't love H.E.B.?? I am so happy to live within a couple of miles from this location. The produce is fresh and there is a great variety. They often have sales that are hard to beat! I love coincidentally shopping at supper time when the Chef is cooking up something yummy in the store! My guilty pleasure? During the spring and early summer, HEB always has a stand out front boiling crawfish and shrimp! It isn't the best, but 1 or 2 lbs hits the spot when I'm craving! It's a simple, Louisiana boil, no frills, just some cajun spices, sometimes that's all you need! This is our grocery store. My only wish is that it was more like the Central Market stores, with more prepared hot foods and the awesome sammich counter! read more

This HEB is just ok compared to the Bunker Hill store which is amazing and their steamer ALWAYS works and the store is alot more organized unlike the Kirkwood store. Bunker hill is seriously an experience!!! read more

Buying some fiber

Best tortillas, fast and friendly. Nick, a board runner, pulled me out of a long line on a busy because I was only purchasing two items. I learned to really appreciate things like this! Thanks so much! read more

I really like this H-E-B. It's in a nice area. Never mind the Wal-Mart across the street. I go there for my groceries. They have great prices for the quality. The selection is great, too. A lot of variety. Lines are fairly quick and there's always a lot of lanes open. read more

Nicely stocked store, but I find myself sometimes avoiding the HEBs because of being harassed by electricity providers trying the cold sale when leaving the store. I do enjoy not having to not mess with some BS club card too, when we all know the savings at those stores are artificially inflated anyhow. read more

This place is super convenient. It has decent prices on groceries, a wells fargo, gas station and efficient and helpful employees. I prefer going here than the Wal-Mart that is across the street from it. read more

I had to go to the store on Christmas Eve at 5:15pn. The parking lot was packed. I knew I was in for an adventure. I called my kids to tell them to send help if they didn't hear from me in an hour. As I entered the jungle of hundreds of last minute shoppers running back and forth looking for ingredients or other necessary items I was shocked by the site of a young soldier wearing Christmas attire in the baking isle. He asked me if he could help me find something and I was so shocked at his offer of assistance I just stood there. I then processed what just happened and quickly told him my needs. He directed me with a smile and helpful attitude. I am still reeling over this encounter of sheer selflessness. I wish I would have gotten his name but I too was one of the hundreds running around. Of course HEB would provide help to us even though we don't deserve it. Something I've never seen before. Assistance in isles during a holiday crisis. I commend the few and the brave employees willing to risk it all just to guide us. Merry Christmas to them all! read more

This is a very well kept grocery store with sales all over customer servive is excellent they also let you sample different foods but the deli is my favorite from the meats to the cheeses it also has a wells fargo inside for your financial needs read more

I love the farm fresh eggs that I can only find at HEB. No other store provides such quality eggs that are free range, hormone free, antibiotic free, and taste better than your average cheap egg. Thanks, HEB! Much closer than the farmer's market. I got a bad watermelon yesterday and they exchanged it after looking at my picture of it and keeping my receipt. They also unexpectedly had socks! This HEB is my favorite place to shop. The variety is unbeatable and the Texas pride is contagious. read more

What can I say: It's a big-ass HEB with a huge selection and great prices. Unfortunately it's a little far for me to use as my regular grocery store, but if I'm in the area I'll stop by as I know I can find whatever I need. Plus they have a great bulk food section. read more