I'm so sad to have moved too far from Clegg…read more I have taken four different cars to Clegg over 6 years for a whole menagerie of reasons. They are always honest about their pricing, even when it is higher than other garages in the area. They have explained to me why they would charge what they do, and if I can't afford that, where to go for cheaper service. Because of their honesty on that front, I trust their judgment and pay them more. So heads up, service may cost more here, but I felt like they were honest with why.

5-star service! Quick, reliable customer service. My steering fluid needed to be filled up, and…read morethe Clegg team took care of my car!

I'm north of age 50. First time EVER buying from a dealer. Had seen other Lexus cars at a local…read moredealership. Checked with Darryl as we both belong to a marketing group. He got a sense of what I was after and called me when that car came in, before it had made it to the sales lot, which I appreciated. He wasn't overly pushy. The price seemed pretty reasonable. I took it to a mechanic who said it checked out very clean. Experience was soured due to curt/abrupt demeanor of finance guy. Don't recall his name. While he didn't push the extended warranty, when I declined it he went with the, "Well, you must have A LOT of money" blast. Pretty sarcastic/demeaning tone. My response was that no, I was sold a car that was touted as being very reliable and with only 71K miles on it I figured its electronics/tranny/engine would at least last another 36K miles/3 yrs. Or I'd self-insure and take the gamble versus the $1,900 they wanted from me. So that portion of the car buy process was really off-putting. I'm sure some Lexus buyers expect to really be schmoozed. I certainly don't. But at the same time, don't lob grenades like that at me. Overall, I'd work with Darryl again

Love the car , hate the sales service. Bought a car there a week ago and was told their computer…read moresystem was down and they would bring the paper by... now a week later still no paper work . Had an appointment for them to come at 3pm on Friday and they showed up at 1:30 when we were not home. Now 4:10 and they just showed up. Lossy service!

They did a great job on a PPI (pre-purchase inspection). We didn't buy that vehicle because they…read morefound so many problems with it. Brought a 2nd car in to them for the PPI. Didn't find any major issues, just scheduled maintenance. We bought that car. The next day the check engine light came on. We went back and there was an issue that was missed because the previous owner cleared the codes (or had someone else do it). They made the repair in 15 minutes free of charge because they missed it. Great guys! Very helpful!

They seem really knowledgeable and educated. I don't live in town, but if I did this is the one I'd…read morebe loyal to. Also, was able to get advice for my car at home! 10/10 would recommend

Went to Mitch with an air conditioning issue during a heat wave this week. I called in the…read moreafternoon and was able to get an appointment the next morning. He accurately diagnosed the issue and fixed the problem for a reasonable cost. He was not overbooked and I waited only 90 mins for the repair. While there I spoke to a young woman who has been going to Mitch for 3 years after being treated unfairly by other shops. We are from MA however my son lives in Orem and plans to have Mitch look at an issue he has with another car.

This is our second time visiting with Mitch , the last time was 4 years ago…read more What a Tremendous experience. Everyone there is So Kind and knowledgeable. The issue we thought we had - bad starter, was quickly diagnosed by Mitch as a faulty Fuel Pressure Regulator. He told us that had we not come in, our SUV could have caught on fire as there was a fuel leak. Mitch again treated us like we were longtime regular customers, and He and his Team had us repaired and out in an hour. DON'T GO ANYWHERE ELSE FOR YOUR REPAIRS !! You will miss out on a Kind , knowledgeable , experienced and efficient Service opportunity. Too bad we live in So Cal, ....our loss !!!

We have bought two cars from these guys and loved them. Language is a little bit of a barrier but…read morethey are honest. We took in a FIX'd plug in sp you can see what's going on with the car. They fixed everything that was wrong with it and I know they went to do right by you. For all those people that have negative reviews you should at the very least get a second opinion, but my fixed appears app was a game changer and hopefully the dealer ship will start using it so you know what's going on with the car. Like I said, there were problems, but unique fixed all of them

UNPROFESSIONAL PEOPLE. I bought a Cadillac CASH they told…read moreme the car was running great I test drove it and a couple days after emissions did not pass at all had 6,7 codes to it and it was also leaking oil from the rear main seal. The main guy doesn't want anything to do with it. Don't buy from these people all there cars are junk.

Good: They are friendly and willing to help at first and…read moreoffer a fair and even competitive low price for the basic services. Not so good: Don't follow up when the car work is "done" or things change - you have to call and check on the status of the work. Don't offer ride or rental for longer repairs. They seem to quickly lose interest in you if you come back for more work needed to fix things if the initial work didn't address the issues.

I recently took my daughter car to cleggs for a man issue with her transmission that was going to…read morecost more than the car is worth. The people at cleggs treated me with such respect and professionalism even though I made the decision to junk the car. They took their time diagnosing the issue, held my car for a week while I was out of town for business and when I left, they didn't charge me anything for their time. Love these guys. That said I have used them in the past and they did a great job for a fair price. I think it's important to remember when choosing a mechanic that they are typically burdened with giving bad news about your car. This reality often leaves the consumer feeling badly towards those giving the news, which often makes one not trust the messenger. Cleggs rises above and beyond when it comes to that delicate relationship and they will have my business forever. They really are fantastic. I would give them 10 stars if I could !! Thanks again Kyle and the entire staff for being so great to work with.

Buying a car can sometimes can be painful. Let's face it. It's not something we all like to do…read more Especially when you didn't think you were going to need to that for awhile. So my son hit a dear with my car totaling it and that left me in the market for a new car. After visiting quite a view dealerships I became a little disappointed in not only the customer service but also in how dishonest some sales guys could be. It wasn't until I landed in Torres Automotive, Amado not only restored my trust again he also went above and beyond to make sure we had the car we desired he made sure to give us the complete run down of our choice. I mean to tell you I don't think there was a vehicle he did not know. He worked hard in getting us financed and best part.... I didn't have to translate for my hubby because he was Fluent in English and Spanish. Amado from Torres Automotive is hands down one the best sakes guys I ran into in some time. And this review is coming from a former sales and service individual.

I purchased a 2019 Honda accord sport. The codes were cleared off this vehicle. 2 weeks later we…read morehave a flashing check engine and a massive oil/gas dilution. $2000 repair, which would not have been covered by any warranty. If the inspection was done that we were assured was done, it should have been found. I was told that I would get a Carfax and also have my car detailed since it was dirty. Neither was provided. Update: This company may as well have spit in my face. They called and asked to bring the car in for a detail and we could discuss how to make it right. We were brought into the office and told basically too bad because I bought a used car. He told me their inspection was hooking up their machine and it didn't have anything then. That is what their 200 point inspection that they brag as a selling point is. As if clearing codes wouldn't bring up nothing. We drove this new car less than 40 miles before it broke down. They told us it is our fault because we didn't buy the $3500+ money for their warranty would have been better taking a risk and purchasing a 10 thousand dollar car from a private seller. You go to a dealership because it should be safe not to get scammed. They are absolute crooks. They do not stand buy their inspections that they push as selling points. They will push the blame onto customers for selling lemons.

I am extremely disappointed with the service I received from Doug Smith Kia…read more On June 15, I brought my 2023 Kia EV6 to the dealership for two warranty concerns: two pieces of exterior trim were falling off, and my over-the-air navigation updates were not working. I was told the trim parts would be ordered, a USB drive would be obtained for the navigation update, and someone would call me when everything was ready. Six weeks passed, and I never received a single phone call. I then called the dealership myself and left three separate messages, none of which were ever returned. While I was away on a trip, my car was parked in an airport parking garage. When I returned, the left rear camera had fallen back into the bumper. I took it to Doug Smith Kia expecting a warranty evaluation. The technician's own inspection video states that the camera bracket had separated from the bumper. However, I was then told by the service parts manager that the bracket had been "tampered with" and was therefore not covered under warranty. No convincing evidence was provided to support that claim, yet I was charged nearly $600 for the repair. To make matters worse, the original reason I brought the vehicle in still hasn't been resolved. The dealership was unable to complete the navigation update, even using their own equipment. So after multiple visits, weeks of waiting, ignored phone calls, and nearly $600 out of pocket, I still have a navigation system that doesn't function properly. The most frustrating part of this experience wasn't just the cost--it was the complete lack of communication and accountability. Promises to call were never kept. Messages were never returned. Warranty concerns were dismissed without a satisfactory explanation. I expected far better service from a Kia dealership. I chose Kia because I believed I was buying a quality vehicle backed by quality service. Unfortunately, this experience has seriously damaged my confidence in both Doug Smith Kia and the Kia brand.

Go here for your next car! They had the perfect vehicle at the right price, with outstanding sales…read moreand customer service. Javier is an excellent sales person; knowledgeable, personable, and he followed up with me after the sale as well. He and the sales manager went the extra mile to put the deal together for me and then make sure I had everything I needed and wanted. 100% would recommend to everyone. The car had been fully repaired, serviced, and inspected before they put it out for sale, and they happily provided all records to me. After slogging through dozens of shady dealerships and terrible cars, I found Doug Smith KIA was impressive, professional, and so refreshing to work with.