A breath of fresh air, especially after visiting the service department across the road for my other car. Fast, friendly, helpful, no mis-leading service "needs", honest people. Highly recommend! read more

I am extremely disappointed with the service I received from Doug Smith Kia. On June 15, I brought my 2023 Kia EV6 to the dealership for two warranty concerns: two pieces of exterior trim were falling off, and my over-the-air navigation updates were not working. I was told the trim parts would be ordered, a USB drive would be obtained for the navigation update, and someone would call me when everything was ready. Six weeks passed, and I never received a single phone call. I then called the dealership myself and left three separate messages, none of which were ever returned. While I was away on a trip, my car was parked in an airport parking garage. When I returned, the left rear camera had fallen back into the bumper. I took it to Doug Smith Kia expecting a warranty evaluation. The technician's own inspection video states that the camera bracket had separated from the bumper. However, I was then told by the service parts manager that the bracket had been "tampered with" and was therefore not covered under warranty. No convincing evidence was provided to support that claim, yet I was charged nearly $600 for the repair. To make matters worse, the original reason I brought the vehicle in still hasn't been resolved. The dealership was unable to complete the navigation update, even using their own equipment. So after multiple visits, weeks of waiting, ignored phone calls, and nearly $600 out of pocket, I still have a navigation system that doesn't function properly. The most frustrating part of this experience wasn't just the cost--it was the complete lack of communication and accountability. Promises to call were never kept. Messages were never returned. Warranty concerns were dismissed without a satisfactory explanation. I expected far better service from a Kia dealership. I chose Kia because I believed I was buying a quality vehicle backed by quality service. Unfortunately, this experience has seriously damaged my confidence in both Doug Smith Kia and the Kia brand. read more

Go here for your next car! They had the perfect vehicle at the right price, with outstanding sales and customer service. Javier is an excellent sales person; knowledgeable, personable, and he followed up with me after the sale as well. He and the sales manager went the extra mile to put the deal together for me and then make sure I had everything I needed and wanted. 100% would recommend to everyone. The car had been fully repaired, serviced, and inspected before they put it out for sale, and they happily provided all records to me. After slogging through dozens of shady dealerships and terrible cars, I found Doug Smith KIA was impressive, professional, and so refreshing to work with. read more

Kia in Lindon, Utah has a cold, unwelcoming atmosphere. My family is currently car shopping. The previous dealership we visited, Mazda in Orem, it was by far the classiest experience we've had. In contrast, the Kia dealership felt impersonal, was playing country music, lacked holiday decorations despite it being Christmas time. It simply wasn't an inviting environment for us. read more

My experience with Doug Smith Kia in Lindon has been awesome! My salesman, Steve Siler, "fought" to help me find a car within my budget. MJ, from finance, hit the ball outta the park, as he was able to find a Lender to fit my situation and terms. They were not pushy at ALL @ Doug Smith Kia! I felt that Steve valued my time, even meeting me on his day off. They worked thru the process a team with the same goal- to put me in the car that I loved. I would definitely recommend this dealership. They are friendly, helpful, patient and professional. I've never had such a great experience buying a car. read more

Doug Smith Kia - Car Dealers Near Me - Lindon, Utah

Gilbert was the BEST. Super chill, zero pressure, answered every question, and genuinely cared about us getting the right car. If you're buying a car, ask for Gilbert. read more

While I did not buy a vehicle from them and most of my interaction was via email and phone. They were pleasant, informative and respected me as a potential customer now and I expect in the future. read more

We were traveling from out of town when our car broke down. We had been thinking about downsizing our Suburban after our trip but didn't know what to do now that we were stuck... spend more money on repairs, or trade it in as is. A family member told us to go to this dealership and talk to Pedram. He had purchased several cars from him over the years and trusted him to either get our car fixed at their service shop or to trade it in for a different car. When we pulled into the dealership, our car was overheating. We parked it and asked for Pedram. He knew we were coming and asked what we wanted to do. I was curious as to what they had and what kind of deal they would make so I opted to see what they had to offer. A few hours later we drove off the lot in a new Kia Telluride. We got a fair deal and were given a fair price for our Suburban even though it was overheating. Even though we live in Arizona, we may be back the next time we are in the market for a new car. Thanks Pedram. read more

10+ stars for Doug Smith Kia service department. Easton was a joy to work with. He kept us well informed about our upcoming service, he even double checked that everything was good to go the day before so we wouldn't make an unnecessary trip. On the day of the service Easton was friendly, professional organized and helpful. The actual service was performed beautifully and they were very fast. Doug Smith Kia has a customer for life. My only regret is not buying my Kia from them in the first place. read more

This place is every nightmare you expect from a car dealership. I'm on my 3rd and probably my last Kia because of this. My 2nd Kia was running great, got an oil change from Doug Smith dealership and they forgot to put oil back in. The engine was destroyed and instead of making it right, I had to come up with a huge amount to do a trade in / purchase a newer car. Now that newer car engine had a defect. The dealer took 3 months to tear the old engine apart to see if they could get out of covering the warranty. They finally determined it was a warranty issue. Now they say that the car computer is broken (which it wasn't when they diagnosed the engine issue). They won't cover anything unless they make up their costs by deceptive and shady practices! This place is horribly dishonest! Do NOT do business here unless you have plenty of money to pay their shady repair shop! Wish I could give negative stars on this review! read more

Extremely disappointed with my experience at this Kia dealership. I came in ready to make a deal, but they were completely unwilling to work on the price. We all know there's flexibility in car pricing, but they acted like the sticker was set in stone. On top of that, they offered me far below blue book value for my trade-in, despite it being in great shape with low mileage. It felt like they were just trying to maximize profit at every turn with zero regard for fairness or customer satisfaction. I ended up buying the car(because we needed the car), but I definitely didn't leave feeling good about it. Wouldn't recommend this place unless you're okay paying top dollar and getting bottom dollar in return. read more

Terrible...my car has all sorts of bells going off saying check brake system and they said sorry we can't get you in for a month and a half. This is crazy! They also won't do any loaners right now. Never working with them again. Save yourself and go somewhere else. read more

Doug Smith Kia - Car Dealers Near Me - Lindon, Utah

I bought a used car here and overall I was happy with the process. I started chatting online with a salesperson about the price and history of a car. It took a few days but we came to an agreement. The salesman I had, Joshua, was nice, not pushy or annoyed with our back and forth on pricing. The Good Buying a car is never a fun adventure but I really didn't have any complaints about this interaction. The finance guy wasn't too pushy about warranties or options for my loan. They listened and told me the benefits but when I said no they didn't push the issue. The Covid The employees all had masks on. The 6 feet rule was a little loose. The finance office had a divider on the desk because the room was small. read more

Doug Smith Kia - Doug Smith Kia in American Fork Showroom - Car Dealers Near Me - Lindon, Utah

Purchased a new vehicle in 2019. They raised the price $2k after already having agreed on a price. They never rotated the tires when the vehicle was serviced. This resulted in two tired wearing prematurely. March 2024 test drove one of their pricier vehicles and had no problem. Came back a week later but wanted to test drive a significantly less expensive vehicle first. We were treated differently despite having the same salesperson as before. We had to show proof of our personal auto insurance and the salesperson had problems with the manager when getting our test drive arranged. We ended up walking away before the test drive. The culmination of all of our problems with this specific dealer over the last several years was enough for us to walk away when it looked like nothing had changed. read more

So yes I did bring my car to get an oil change the customer service is great. But while I walked in I wasn't even greeted, I was standing by a blue SUV FOR A WHILE. I wanted to ask questions about a possible trade in but nope. While sitting in here on the lobby area waiting for my car 7 people walked in walked right to them. 5 stars for the people outside in the service area. Fast and friendly but the guys inside blah. Maybe I need to start dressing more wealthier in Utah(I was in work clothes bumming it). read more

We bought a new seltos 2 years ago and last month the engine needed to be replaced. They've had it in the shop over a month with no idea when it will be done. Being told that this is the norm right now. They've offered to cover a rental car for $40 a day which will not cover the cheapest rentals available. Pretty poor customer service. read more

Our 24K mile Kia Niro EV stopped providing cold AC, so I scheduled an appointment to have my college age daughter take it in and have fixed, assuming our 100K warranty was good. Appointment was scheduled a month in advance so when she showed up at 7:30am on 6/27/24, after waiting 8 hours, they told her "Our EV guy is not here, you will have to come back tomorrow. Today, she is there at 7:30am. They diagnosed that the noise the AC is using requires a new blower. Mike said it was low on refrigerant, "but we can't find a leak, so it is going to cost you $700 for the refrigerant that we put in the unit. If you don't pay the $700, we will discharge the refrigerant that we put in." I told my daughter that $700 for refrigerant is too much and it should be under warranty so my daughter told them that I want you to perform whatever warranty service you are willing to provide. Their response "We are going to remove the refrigerant and It's going to blow hot air" So they removed all of the refrigerant from the system, even the refrigerant that was in the car when it arrived and the system won't blow any air, hot or cold. This morning when she took the car in, at least it would blow air, now it doesn't even blow. I regret buying a Kia and I regret scheduling an appointment with Doug Smith Kia. read more

There service was terrible. They took a week to look at my. car. They took another week to make the radiator repair that they said was needed, then they said I needed a whole new engine. When I asked why this was moving so slowly they said they had over 100 cars waiting to be repaired and they are short staffed and some of their mechanics have been taking days off without notice. They finally gave me a quote to replace the engine only for me to find out days later, when I asked about timing, that they could not find a new engine and had no timeframe on how many weeks or months it would take to get one. When I tried to have my car towed elsewhere and pay for their overpriced services they wouldn't release my. car until I paid the full amount of the invoice including the portion my extended warranty company authorized payment of over a week earlier. read more

Another classic fail by Doug Smith Kia. Sales guys say "yes, adding x is no problem." Service guys say, "nope, that's not available. You should have checked before you bought it." Direct quote from the service guy "we don't know how the online system works." read more

If you try to call in with any questions, good luck! You'll be waiting 15-20 minutes before someone picks up and transfers you to someone else who doesn't answer. Than you restart the process until you've wasted 2 hours of your life and decide to go to a real mechanic. read more

Our recent experience with Doug Smith Kia Service easily ranks as our worst experience ever with an auto repair service. We took our 2016 Kia Sorrento in because the cruise control indicator light had come on. We expected it would be a two-day turn around time based on what we were initially told. They ended up keeping our car for THREE months. At the three-month point when they wanted us to pay $2500 plus to put in a second expensive part since the first part they had put in ($2200) had not fixed the problem, we told them we just wanted our car back. Throughout this ordeal, the communication with us was unbelievably poor. The final nail in the coffin was when we picked up our car. We were shocked that they hadn't even bothered to clean the interior section where they had taken the car apart and that was now covered in dust and dirt (with a few screws here and there), let alone clean the exterior since our car had been outside in the lot for three months. There were only two positives of our 3-month, failed repair ordeal. The first was that two weeks into the marathon, they gave us a loaner car to use. Second, when we told them to take out the first expensive part and put the old one back in since it obviously did not fix the problem, they agreed to not charge us for the part but still charged us for labor. Bottom line: It is mind-boggling that a service department for a dealership could be so incompetent and fall so short in the area of customer service. read more

Bought a new Seltos here, which unfortunately was totaled 2 days later. After waiting a month and a big run around with the dmv we found that they had never even sent in the title paperwork. It ended up taking us 8 weeks to get payment for our insurance claim because they took so long. Seems like they just care about making the sale and nothing after. read more

Love this dealership! There are no games. No up sells. Great prices. They're quick! We've bought two amazing vehicles from them. They're family owned and it shows! Excellent customer service. read more

Doug Smith Kia - Car Dealers Near Me - Lindon, Utah

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Just don't go here. They'll rip you off and scam you. First of all, I bought my Kia Sorento here about a year used. Unbeknownst to me, they sent me home with a tire that had been patched instead of a new tire. Well, said tire exploded while I was driving across the Salt Flats. Then, recently, I had to bring my car in for the 60K service. I'd been under the impression that I had to bring it to a dealer for this service, in order to keep it under warranty. I called them for an appointment, as I live in Elko, NV (no Kia dealers here). The girl on the phone said that the 60K service would cost $350. I confirmed with her and set a date. I drove FOUR HOURS to get my car serviced. I got there and the guy told me it was going to be $955. I explained that I had been quoted $350 and he said that would only get me the transmission fluid changed. I again explained what the girl had said on the phone. He said he'd check the phone record. He sent me out to the lobby for TWENTY MINUTES while he checked the five minute phone call with his supervisor, then came back and told me that the girl hadn't included all the services in her quote. I told him that I'd explained exactly what I needed, so why did she supposedly not quote me for everything. He said it was a problem with the system and said the best he could do was $735. I had my husband call and rip him a new one, because I just couldn't deal with this dude anymore. He told him that we would not be returning, and we'd be making sure to let people know what a scam this place is. So here I am, doing that. Save your precious sanity and go somewhere else. Not only are they scam artists, but they'll put your life in danger. I was lucky that I was alone on the road when my tire popped, with no cars around me, because I could be dead. read more

This was by far the easiest vehicle purchase through a car dealer that I have ever done! I worked with Rowdy and not one time did I feel like I was being jerked around not only that they are not charging the garbage "Market Adjustments" that everyone is charging. I paid MSRP which is fair, there was no stupid dealer tactics which I really appreciate. My only gripe is that the car went through some serious weather in transit and it was not detailed very well on the outside but I chocked it up to them being busy. read more

I called and schedule a service a month in advance. I knew they would have to order some parts so I made sure to schedule early so they could get everything there by the time I dropped off my car. I dropped off my car a week early and then on the day of my appointment I didn't hear a thing. I called the next day to see if I could pick it up (they just had to replace a trim piece) and they hadn't even started it and did not order the parts. They said they could try to overnight the part but I would have to pay for it. Even though they told me they would order everything when I called a month ago. I'm moving out of state on Saturday and the piece won't be in until at least Monday. So I left my car there for a week for no point and they didn't even have the decency to call me. I would go anywhere before I came back here for my car. read more

Bait and switch. Quoted me a repair on my car and charged me something else when done. $100 more. Not cool!

We love this place and the people who work there! We have bought our last 3 cars here and will most likely buy our 4th car here too. They are personable, and work with you without all the gimmicks. We used to work with Doug South, but he is not there anymore. We worked with Rowdy and he was also great! Highly recommend this place!! read more

Kia Sorento 2016, just out of warrant engine blown. No sensors, no warnings. Then they replaced a $700 part, knowing it was probably the engine. Seeing lots of reviews, must be a manufacturing defect. Don't waste your money. on a disposable car. read more

I WILL NEVER COME HERE AGAIN. Every time I come to this car dealership for a service they don't care about me because I'm a woman with kids. Today I sat for over two hours waiting for a simple oil change while FOUR grown men came and went before me (all of which got an oil change as well). I have never been more disappointed in a business in my life. And this isn't the first time this has happened. So keep in mind that if you go into this dealership as a women, you will be their last priority. read more

We are on the Labor Day pursuit for shopping for a new car but apparently it Doug Smith Kiya were invisible. We wandered around outside and inside and marry a person came approached us to answer any questions we had about it what model we were interested in. After a while we just want over to Subaru, and they were very attentive. Guess we reality didn't want a kia, even with their 100,000 mile guarantee. read more

I love this place. The Smith Family really cares about treating their customers right. I just bought a 2023 Kia Sportage(best car ever) and I couldn't have been treated any nicer. They are the best. Dave Smith and Brent Nelson were the great. read more

Another KIA dealer tried to On our front license plate and put it right over the camera. Said that was how it was supposed to be. Drove to Doug Smith and they laughed a bit and took it off and repaired the now showing holes. We drive the 40 min to have it serviced there. And we bought another Sorrento from them later. read more

Everyone please go to these guys! They are absolutely excellent. Chad was absolutely amazing to work with when looking for a new car. He ensured there was absolutely no pressure start to finish. He was such a nice and amazing dude! Extremely trustworthy too. He made sure all my questions were answered and worked so hard to get me an absolutely amazing deal. I recommend these guys to absolutely everyone!!!! read more

My wife and I bought a Seltos last Saturday and the whole process was quick and painless in a low-pressure environment. Our sales guy was nicknamed Shrek (can't remember his real name), and we really enjoyed our time with him throughout the duration of browsing, test driving, and then going through the buying process. I always hate car shopping, but this time around it was actually quite pleasant. Thanks Shrek. read more

Bought a new car here from Bailey Winter. He's the best car salesman I've ever dealt with! He made the entire process so easy I couldn't believe it! If you're in the market for a new car definitely go see him! read more

If you are looking for a car, I recommend going to Doug Smith Kia and asking for Zac Hansen! He knows what you want to know about cars! New or used he is your man! read more

I don't know many people who LOVE the car buying experience. Salesmen are pushy, they don't have what you want, you can't get your right price. After going to several other dealerships, one being another Doug Smith brand....and leaving very unhappy due to incompetent sales guys, not knowing what to help us with and leaving without a vehicle, we decided to try Doug Smith Kia. We barely walked in the door and Bailey met us and asked what we wanted. We walked right out to a car, test drove it and fell in love. As we went back inside to talk details, he was super helpful and got us what we wanted. Even financing the car was a breeze. I never felt pushed, and even though we were there for 2+ hours, it didn't feel like it. We were never really left alone, waiting for anything. We even had my 3 kids there and they were given crayons and paper and kept entertained. I can not recommend Bailey and Doug Smith Kia enough. read more

This review is for the sales department.. Let me paint the picture for you... I pulled up in a beat up '92 Jeep Wrangler. Not exactly a vehicle that gets you instant attention from a salesman at a dealership. I was looking at used Jeeps. Skyler Sorensen came out and greeted me quickly and was very helpful. He came over from the Kia department. He walked around with me and found out what I was looking for and what I planned on doing with a Jeep. Turns out, he's a Jeep guy himself and was knowledgable on all the modifications on the used Jeeps and the significance on local terrain. Good info to have since I'm a recent transplant from Texas. I test drove a couple of Wranglers on the used lot. Each with modifications. I had the opportunity to drive varying degrees of lift and tires. All the used Wranglers were nice and clean, and great cars. I moved on to take a look at new and test drive there as well... I drove off in a new Jeep Wrangler Ultimate Sport. I was given more than a fair trade value for the old Jeep and after Skyler and I crunched #s the Jeeps I drove, I decided new was what I wanted. Financing was very appropriately handled and I never felt pressured in any direction while I was there. Brooke in the finance department was very informative and made sure everything was clear. I guess I should mention I've been thinking about upgrading for several months and have been to a few lots. New and used dealers. My experience at Doug Smith was great. I highly recommend them. read more

We knew it was coming... the dreaded day we'd have to venture into a dealership to trade in our old, 'well-loved' vehicle for a new one. We'd done some research and had an idea of what we wanted, but you don't ever REALLY know, do you? Maybe you do... But we didn't. I set up a time to meet with Darin for a few test drives, knowing full well that we wouldn't be purchasing that day. In fact, I didn't even clean out my car ahead of time. Whaaat?! Who DOES that? But we did. Purchase that day, I mean. And it was primarily because Darin did everything he could to help us in narrowing down our options and in considering the pros and cons of each. He was so generous with his time and in the effort he provided in ensuring that my family was investing in a car that would not only suit us incredibly well, but would also remain within our budget. He was determined to make the numbers work for us - and he succeeded! We are absolutely thrilled with our lease and will most definitely be back in the future to work with Darin again. He was pretty darn awesome: open, genuine and funny. I think he might even like long walks on the beach! Hah! Kidding. In all sincerity, we are so grateful for the care and concern he showed for the needs of our family. Thank you, Darin, for hearing us, respecting us, fighting for us, and entertaining us in the process! You are a rock star! read more