I went to the North Orem, UT store to get an oil filter. Over a year ago, they removed the filter directories, so you have to wait in line at the cashier to have them look up the number. It has been that way for over a year at this location--I don't know about other locations. Tonight, there was only one person in line ahead of me both times, but it still took an extra 15 minutes. I told them NEVER AGAIN!!! I can go to numerous other places, look up the number, pay for it and be out of there in a couple of minutes. This is an utterly ridiculous policy. read more