These folks are always good at getting in my car in the last minute. They are competent and fairly…read morepriced. I have been a regular customer for 20 years.

The customer service was outstanding and efficient, and their prices are super fair. I went to…read moreanother shop previously for similar work and Verns blew those guys out of the water.

Two weeks I got a safety and IM at a Gephardt Approved Company. They told me i had leaks that…read moreneeded attention (to the tune of several hundred dollars). I hired Reliable Automotive Services to do the repairs. After getting my SUV jacked off of the ground, Timothy said, "Neither of these are problems". I was happy to pay the service call!! The following week I hired Reliable to "drop the pan" to do a 100,000 mile service on my transmission. Running like a TOP! This all happened while I was in my office...not in a waiting room.

I'm so thankful for Toni and Dustin!! They made sure my car was good to go before myself and my…read morethree children headed back to California. Toni was incredibly accommodating! She brought toys out for my kids and provided cool drinks. Dustin was very knowledgeable and very polite. He changed my oil quickly and said if we had any trouble to just give them a call and they'd come get us . Toni checked on us periodically throughout our trip which really made me feel incredibly grateful that there are still people out there that truly care. Thank you Toni and Dustin!! I hope that our paths cross again

We went here until they ripped us off badly after 7+ years. NEVER AGAIN!…read more Don't waste your money here. There's absolutely 0 parking. And their service is a variant of condescension mixed with annoyed at you.

Great service, knowledge and experience. Nathan is great. They don't do tires anymore, but…read moreeverything else has been outstanding. Thank you.

I was driving down West Temple one day and noticed a sign for $25 emissions. Well it's the end of…read moreSeptember and my emissions are due so I decided to try the place out. There are many businesses in this complex so keep an eye out for the emissions sign with small colored flags. I parked, walked in with my renewal postcard and the mechanic said to pull in. I was maybe there for 10 minutes. Very friendly guys. So this shop doesn't do stickers on the spot. And that's fine with me. You can renew online and the DMV will mail your stickers. Plus you get a temporary permit to carry until the registration arrives. Make sure to bring cash. They take cards but charge a fee.

I love this place! $25 emissions is so great! I've been there twice this summer for two different…read morecars and they are so fast and efficient. I didn't have to wait at all. I'm so grateful they aren't overcharging for a 5 minute emissions test. Thank you!

This was a truly shocking experience. I took in my Mercedes GL450 for a minor oil leak and got a…read morequote 45 minutes later for over $8k. Initially I didn't question anything, but as I discussed why so many things needed replacement or repair, one of the things he said needed replacement was my motor mounts. Still not questioning things, I just expressed exasperation because they had just been replaced 14 months earlier. Suddenly, I could tell he felt uncomfortable and he started really over explaining and telling me he'd show me how "stripped they were." It was this reaction that just tipped me off that something was wrong. I ended up taking the car into two other places just to ask for second opinions on all the recommended work. They were laughing at how ridiculous the proposed work was from Kapp's. One place showed me how it would have been impossible for him to have assessed the need for new motor mounts without removing some covers that isn't a quick thing. Sad. Total dishonesty. I ended up getting the leak fixed for about $800.

I've used Kapp's now for 13 years, servicing my Mercedes as well as my Porsche Macan. They offer…read moregreat service, are always prompt in responding to messages and very friendly. I've found them to be trustworthy, honest, and reliable and I won't take my Euro cars anywhere else. They treat me like family, the mechanics know their stuff and know I'll always get the best service.

The service was super fast! They said they would repair my tire in 45 minutes, but it didn't even…read moretake 15 minutes, and it was free!

I cannot recommend the Burt Brothers location on Rasmussen Rd. in Park City after an experience…read morethat went beyond poor customer service and became a serious safety issue. I arrived at 7:55 a.m. as the first customer for four new tires and an oil change and wasn't checked out until 10:23 a.m. I had just gotten off work at 7 a.m. and had mentioned this when scheduling and again when I arrived. I kept two of my old tires because they still had plenty of tread. Despite that, I was charged disposal fees for all four tires, and getting the incorrect charges refunded became an unnecessary hassle. But here's the part that really matters: I bought TWO brand-new ratchet straps and specifically asked Burt Brothers employees to secure the two tires I was keeping to the roof of my SUV. They used ONE strap to secure BOTH tires. After leaving the store, ONE OF THE TIRES FLEW OFF MY SUV AND INTO THE ROADWAY while I was driving. Thank God it didn't hit another vehicle or cause an accident. I was able to pull over and retrieve it, but a full-size tire flying into traffic could have caused a serious accident or injury. I immediately called the store and told Joe I needed to speak with a manager because a tire they had secured had just flown off my moving vehicle. I was told the manager was busy and couldn't be interrupted. I eventually spoke with manager Greg. While he apologized and said he'd speak with the employee, I felt he spent too much of the conversation shifting responsibility toward me rather than acknowledging the seriousness of what had happened. I specifically asked THEIR employees to secure the tires, provided TWO brand-new straps, and trusted that a professional tire shop would know how to safely secure them. Had I known otherwise, I would have done it myself. I spent nearly $700 and left dealing with an incorrect charge, poor customer service and, most importantly, a potentially dangerous safety failure. Mistakes happen. What matters is how a business responds when they do. When a customer calls to report that a tire your employee secured just flew off a moving vehicle, that should be treated as an urgent safety concern--not an inconvenience. I'm extremely thankful nobody was hurt. I won't be returning to this location.

So my husband decided I needed more Freon in my Caddy and decided to just add it. Well he then…read morecalled to tell me now I had no air conditioning. I was not happy and said don't come home until it's fixed right! Thankfully he met Skyler here. The valve needed to be replaced and all that Freon he put in was gone. She had not done it before but called her boss and kept working until she got it done. Thank you Skyler. I'm sure my husband appreciates you because he is no longer in the dog house. Valvoline give her a raise and promotion. See I don't believe you can teach determination. You have it but most people do not. We're both lucky we met you so Thanks again!

Service was excellent, the technicians are friendly and knowledgeable. I had my oil changed and…read moredrove away within 20 minutes. Great prices especially with online coupon

Amazingly, They got my AC done on the same day and even let me use a rental car…read more They have free ice-cold water, coffee, and snacks Some cool cars in the showroom. Easy to locate and close to a lot of places nearby. If you need to go to work, they have a shuttle service to take you Drop your car off and then get a ride to your next spot. In the end, before paying, they review the bill with you and give you a print-off. Highly recommend I will be back again, and I highly suggest you go here for all your car maintenance needs.

We spent close to $5000 on repairs, had to bring our car back 3 times and they failed to fix the…read moreproblem. We finally decided to bring it to another mechanic. He had to tighten up all the parts that McNeil's unnecessarily installed and was able to correctly diagnose the problem that they failed to find after 3 tries.